Windows 8 and 8.1 Forums

BSOD upon power on

  1. #1

    Posts : 1
    Windows 8.1

    BSOD upon power on

    New laptop here. It seems each time I power on the computer I am greeted with a BSOD:

    Your PC ran into a problem

    THis problem caused your PC to restart. You can send info to Microsoft about what went wrong to help us improve windows.

    Files that will be sent to Microsoft

    Below I have included a ZIP attachment of the report. Thank you for any help!

      My System SpecsSystem Spec

  2. #2

    San Jose - California
    Posts : 2,846
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64

    There are 3 dump files in the ZIP file and all BSOD's were caused UsbHub3.sys.
    Please update the drivers
      My System SpecsSystem Spec

  3. #3

    Posts : 660
    windows 8.1

    UsbHub3.sys is a windows systemdriver which updates via Windows Update, seeing that you have 56 windows updates installed on your laptop, you probably already have it.

    Analyzing your dumpfile the driver who is probably causing your BSOD is BTfilter.sys.
    This is the Atheros Bluetooth Driver. This driver is knowing to give some problems on windows 8.1.

    Are you using a USB Bluetooth device on your system?

    Update your Qualcom Atheros Bluetooth driver to the latest version v 8.01.306 on the Asus site ASUSTeK Computer Inc. -Support- Drivers and Download N550JV .

    According to this post this version works. Bluetooth does not work in Windows 8.1
      My System SpecsSystem Spec

BSOD upon power on

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