Solved BSOD on computer start up, After fresh Windows install

jtn0123

New Member
Messages
11
Hello,

I recently re installed Windows 8 then upgraded to Windows 8.1 because I was having BSOD. Now on the fresh install, which is 4 days or so old, my computer BSOD on start up like before.

My guess hardware failure or Norton....

Thank you for your help.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i5 3570K @ 4.4GHz
    Motherboard
    ASRock Z77 Extreme 4
    Memory
    Corsair 16 GB DDR3 @ 1900 MHz
    Graphics Card(s)
    nVidia GTX 680
    Sound Card
    On Board
    Monitor(s) Displays
    3 ASUS 1920x1080
    Screen Resolution
    5760x1080
    Hard Drives
    OS - 128 GB SSD. 3 TB Internal. 1 TB External via USB 3.
    PSU
    Corsair 750 Watt
    Case
    Rosewell
    Keyboard
    Logitech G110
    Mouse
    Razer Naga
    Internet Speed
    Verizon FiOS - 50 MBps Down. 30 MBps Up.
    Browser
    Chrome
    Antivirus
    Norton 360....
Uninstall Norton, use removal tool after. Set Windows Defender and Windows Firewall to Auto.

Uninstall HotspotShield.

Update: AE3000w764 AE3000w764.sys Fri Mar 02 05:57:24 2012 (4F50A794)

Uninstall if issues persist:

ptun0901.sys

and NeoVPN (SoftEther)
 

My Computer

System One

  • OS
    7
I did uninstall SothEther, Hotspot shield, and Norton.

Computer seems to be starting up normally with no crashes.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i5 3570K @ 4.4GHz
    Motherboard
    ASRock Z77 Extreme 4
    Memory
    Corsair 16 GB DDR3 @ 1900 MHz
    Graphics Card(s)
    nVidia GTX 680
    Sound Card
    On Board
    Monitor(s) Displays
    3 ASUS 1920x1080
    Screen Resolution
    5760x1080
    Hard Drives
    OS - 128 GB SSD. 3 TB Internal. 1 TB External via USB 3.
    PSU
    Corsair 750 Watt
    Case
    Rosewell
    Keyboard
    Logitech G110
    Mouse
    Razer Naga
    Internet Speed
    Verizon FiOS - 50 MBps Down. 30 MBps Up.
    Browser
    Chrome
    Antivirus
    Norton 360....
I did uninstall SothEther, Hotspot shield, and Norton.

Computer seems to be starting up normally with no crashes.

Hello,

Sorry for the trouble. I am Vineeth and I am from the Norton Support team.

There are chances that the version of Norton installed on Windows 8 was not compatible with Windows 8.1. Only the latest version of Norton product is compatible with Windows 8.1

Please download and install the latest version of your Norton product from the following support article: Download the Norton product

Let me know if that helps!

Thanks!

Vineeth
Norton Support
 

My Computer

System One

  • OS
    Windows 7
I did uninstall SothEther, Hotspot shield, and Norton.

Computer seems to be starting up normally with no crashes.

Hello,

Sorry for the trouble. I am Vineeth and I am from the Norton Support team.

There are chances that the version of Norton installed on Windows 8 was not compatible with Windows 8.1. Only the latest version of Norton product is compatible with Windows 8.1

Please download and install the latest version of your Norton product from the following support article: Download the Norton product

Let me know if that helps!

Thanks!

Vineeth
Norton Support

Thank you for your response.

I will say I was running Norton 360. The program itself was up to date from what I can tell. I ran live update numerous times until it couldn't find anymore updates. I even would right click it in the task bar to make it check for new versions of the program as well.

Will try the steps aforementioned and I will keep you posted.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i5 3570K @ 4.4GHz
    Motherboard
    ASRock Z77 Extreme 4
    Memory
    Corsair 16 GB DDR3 @ 1900 MHz
    Graphics Card(s)
    nVidia GTX 680
    Sound Card
    On Board
    Monitor(s) Displays
    3 ASUS 1920x1080
    Screen Resolution
    5760x1080
    Hard Drives
    OS - 128 GB SSD. 3 TB Internal. 1 TB External via USB 3.
    PSU
    Corsair 750 Watt
    Case
    Rosewell
    Keyboard
    Logitech G110
    Mouse
    Razer Naga
    Internet Speed
    Verizon FiOS - 50 MBps Down. 30 MBps Up.
    Browser
    Chrome
    Antivirus
    Norton 360....

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i5 3570K @ 4.4GHz
    Motherboard
    ASRock Z77 Extreme 4
    Memory
    Corsair 16 GB DDR3 @ 1900 MHz
    Graphics Card(s)
    nVidia GTX 680
    Sound Card
    On Board
    Monitor(s) Displays
    3 ASUS 1920x1080
    Screen Resolution
    5760x1080
    Hard Drives
    OS - 128 GB SSD. 3 TB Internal. 1 TB External via USB 3.
    PSU
    Corsair 750 Watt
    Case
    Rosewell
    Keyboard
    Logitech G110
    Mouse
    Razer Naga
    Internet Speed
    Verizon FiOS - 50 MBps Down. 30 MBps Up.
    Browser
    Chrome
    Antivirus
    Norton 360....
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