Crashes when Idle MEMORY.DMP error msgs in WIN 8
New refurbished computer-Just bought couple days ago)
HP Envy 700-074
When the screen goes dark, It restarts all over again and then when it turns on it says
"Problem caused PC to restart" Then asks me to send error to microsoft.
This is what shows up:
C:\Windows\Minidump\030914-24703-01.dmp
C:\Users\Astaire\AppData\Local\Temp\Wer-70312-0
C:\Windows\Memory.DMP
It does it every time the screen goes black.
Any help would be wonderful. I don't want to return the computer or send it off to be fixed, if this can be simply fixed.
Specs of computer are on my profile!
I attached Zip folder of dump files
(I just updated 47 outdated driver and 37 outdated system drivers, not sure if problem is fixed)
New refurbished computer-Just bought couple days ago)
HP Envy 700-074
When the screen goes dark, It restarts all over again and then when it turns on it says
"Problem caused PC to restart" Then asks me to send error to microsoft.
This is what shows up:
C:\Windows\Minidump\030914-24703-01.dmp
C:\Users\Astaire\AppData\Local\Temp\Wer-70312-0
C:\Windows\Memory.DMP
It does it every time the screen goes black.
Any help would be wonderful. I don't want to return the computer or send it off to be fixed, if this can be simply fixed.
Specs of computer are on my profile!
I attached Zip folder of dump files
(I just updated 47 outdated driver and 37 outdated system drivers, not sure if problem is fixed)
Last edited:
My Computer
System One
-
- OS
- Windows 8 64-Bit (6.2 Build 9200)
- Computer type
- PC/Desktop
- System Manufacturer/Model
- HP Envy 700-074
- CPU
- 3.00Ghz 4 CPUs
- Motherboard
- BIOS AMI 80.15 (9-19-13)
- Memory
- 12 GB (12288MB) RAM - Intel(R) Core(TM) i5 4430
- Graphics Card(s)
- Intel(R)HD Graphics 4600
- Sound Card
- IDT High Definition Audio?
- Monitor(s) Displays
- HP S2031
- Screen Resolution
- 1600x600 (32bit) (60Hz)
- Keyboard
- HP Wireless
- Mouse
- HP Wireless
- Internet Speed
- PING 154ms - Download Speed 1.68Mbps - Upload Speed 0.44Mbps
- Browser
- Chrome
- Antivirus
- Norton Internet Security