The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:
First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
Right click on it again and this time select "Properties"
In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window
Next, open Task Manager (right click on TaskBar and select "Task Manager")
Click on the "More details" dropdown (if present)
Click on the "Startup" tab
Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable"
Finally, restart the system in order for the changes to take affect.
At times the Killer Network Manager will continue to load. If so, it's usually listed in the MSINFO32...Software Environment...Startup Programs section. If it is, please try this:
It may be that the instructions aren't stopping everything.
In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
"c:\program files\qualcomm atheros\killer network manager\killer~1.exe" (NOTE: killer~1.exe is most likely killernetmanager.exe)
In other cases, there's a program running out of c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the long string of letters and numbers may change)
Here's some things to try
1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the .exe to .BAD (the long string of letters and numbers may change)
Just FYI - here are the MSI workaround instructions:
MSI USA
There are a large number of Live Kernel Events in the WER section of MSINFO32,
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
While waiting for a reply, please monitor your temps with this free utility:
HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
P.S. - Live Kernel Events can also be caused by forcing a shutdown by holding the power switch down, so please avoid doing this (if possible). If not, then note how often that you do it.
TDR errors are related to your video drivers. Please:
- download a fresh copy of the latest, Win8 compatible video drivers for your system from the MSI Support website
- uninstall the current video drivers from your system
- install the freshly downloaded video drivers
- monitor for further BSOD's
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :
MBfilt64.sys Thu Jul 30 23:40:32 2009 (4A7267B0)
Realtek HiDefinition Audio driver (file labelled as Creative Audio Driver) - Was found in the latest Win8 version available from Realtek on 07Sep2013
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
ctxusbm.sys Mon Sep 7 14:09:28 2009 (4AA54C58)
Citrix ICA Client USB Monitor Driver
http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
NTIOLib_X64.sys Sun Jan 17 21:31:59 2010 (4B53C81F)
MSI Afterburner driver (known
BSOD issues with Windows) Also found to be a part of MSI Live Update 5
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
e22w8x64.sys Tue Jul 10 12:29:50 2012 (4FFC587E)
Killer Networks Ethernet Card. Driver dated Mon Dec 3 10:42:37 2012 (? and earlier) has Qualcomm Atheros Killer Service
BSOD issue. Workaround here:
MSI USA[br]
http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:
Driver Verifier Settings
Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Mar 7 17:55:44.480 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\030714-19406-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:13:39.243[/B]
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+8f0b2c )[/B]
BugCheck [B]116, {fffffa80128a8010, fffff88005d63b2c, ffffffffc000009a, 4}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]VIDEO_TDR_FAILURE (116)[/url]
Arguments:
Arg1: fffffa80128a8010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005d63b2c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
BUGCHECK_STR: 0x116
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: [B]0x116_IMAGE_nvlddmkm.sys[/B]
CPUID: "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: [B]2395[/B]
BIOS Version E1762IMS.50T
BIOS Release Date 11/08/2012
Manufacturer Micro-Star International Co., Ltd.
Product Name GT70
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 7 17:41:33.359 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\030714-27250-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:10:49.123[/B]
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+8f0b2c )[/B]
BugCheck [B]116, {fffffa800b55a010, fffff880063ceb2c, ffffffffc000009a, 4}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]VIDEO_TDR_FAILURE (116)[/url]
Arguments:
Arg1: fffffa800b55a010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880063ceb2c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
BUGCHECK_STR: 0x116
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: [B]0x116_IMAGE_nvlddmkm.sys[/B]
CPUID: "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: [B]2395[/B]
BIOS Version E1762IMS.50T
BIOS Release Date 11/08/2012
Manufacturer Micro-Star International Co., Ltd.
Product Name GT70
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 7 00:43:40.108 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\030714-20109-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 23:06:47.467[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+df9e3 )[/B]
BugCheck [B]50, {fffff88800b7bff8, 1, fffff880062e29e3, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments:
Arg1: fffff88800b7bff8, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff880062e29e3, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: [B]AV_nvlddmkm+df9e3[/B]
CPUID: "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: [B]2395[/B]
BIOS Version E1762IMS.50T
BIOS Release Date 11/08/2012
Manufacturer Micro-Star International Co., Ltd.
Product Name GT70
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Mar 6 01:35:59.582 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\030614-21484-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 3:42:39.559[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, fffffa800b980880, fffff800da01e7f0, fffffa800ac564f0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800b980880, Physical Device Object of the stack
Arg3: fffff800da01e7f0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa800ac564f0, The blocked IRP
BUGCHECK_STR: 0x9F
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: [B]0x9F_3_ACPI_IMAGE_pci.sys[/B]
CPUID: "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: [B]2395[/B]
BIOS Version E1762IMS.50T
BIOS Release Date 11/08/2012
Manufacturer Micro-Star International Co., Ltd.
Product Name GT70
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Mar 7 17:55:44.480 2014 (UTC - 5:00)**************************
[COLOR=RED][B]MBfilt64.sys Thu Jul 30 23:40:32 2009 (4A7267B0)[/B][/COLOR]
[COLOR=RED][B]ctxusbm.sys Mon Sep 7 14:09:28 2009 (4AA54C58)[/B][/COLOR]
[COLOR=RED][B]NTIOLib_X64.sys Sun Jan 17 21:31:59 2010 (4B53C81F)[/B][/COLOR]
rikvm_38F51D56.sys Mon May 14 03:49:40 2012 (4FB0B914)
IntcDAud.sys Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys Mon Jul 2 18:14:58 2012 (4FF21D62)
RtsPStor.sys Tue Jul 3 21:52:57 2012 (4FF3A1F9)
[COLOR=RED][B]e22w8x64.sys Tue Jul 10 12:29:50 2012 (4FFC587E)[/B][/COLOR]
RTKVHD64.sys Tue Jul 24 05:42:48 2012 (500E6E18)
iBtFltCoex.sys Tue Jul 24 06:03:05 2012 (500E72D9)
intelppm.sys Wed Jul 25 22:26:48 2012 (5010AAE8)
SynTP.sys Fri Aug 24 19:20:26 2012 (50380C3A)
btmaux.sys Mon Aug 27 00:21:13 2012 (503AF5B9)
btmhsf.sys Wed Aug 29 00:21:50 2012 (503D98DE)
iaStorA.sys Sat Sep 1 21:01:24 2012 (5042AFE4)
dump_iaStorA.sys Sat Sep 1 21:01:24 2012 (5042AFE4)
igdkmd64.sys Sun Sep 2 23:33:39 2012 (50442513)
bwcW8x64.sys Mon Sep 24 16:37:14 2012 (5060C47A)
nvlddmkm.sys Thu Aug 29 17:39:12 2013 (521FBF80)
nvpciflt.sys Thu Aug 29 17:39:37 2013 (521FBF99)
NETwew00.sys Thu Oct 31 10:01:47 2013 (527262CB)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 7 00:43:40.108 2014 (UTC - 5:00)**************************
pcwiz_x64.sys Sat Aug 11 03:48:20 2012 (50260E44)
nvlddmkm.sys Tue Aug 28 03:52:38 2012 (503C78C6)
nvpciflt.sys Tue Aug 28 03:53:07 2012 (503C78E3)
[/font]
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=rikvm_38F51D56.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
http://www.carrona.org/drivers/driver.php?id=pcwiz_x64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys