BSOD rtsustor.sys

Draclvr

New Member
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2
These BSDS's seem to be specific and a search did not come up with this particular one.

I'm running Windows 8.1 and for the last couple of weeks, my desktop has been locking up with my HDD running constantly. I can be using the computer or the computer can be unattended. The only thing that is somewhat consistent is that it seems to happen at roughly the same time during the day - around 1:00 pm or thereabouts. Today it was 1:11. Most of the time I just reboot, but today I just let it run until it either resolved itself or I got an error message.

My BSOD was System Thread Exception Not Handled rtsustor.sys. This appears to be a Realtek mass storage driver in the System 32.drivers file.

Once I was able to get into the Task Manager quickly enough and it showed the Com Surrogate (32 bit) process running at 15%. Event Viewer shows a warning just before these events... request to allocate ephemeral port number from global TCP ports space failed due to all ports being in use. After ALL of these events, my Cisco USB WiFi adapter is disabled. Unplugging and plugging it back in enable it immediately.

The computer and all three browsers behave normally at all other times. I can't remember anything new or different that might coincide, but my old brain cells have been known to go on walk-about now and then.

My SF Diagnostic Tool file is attached. Thank you!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self built
    CPU
    Intel Core i5 3470
    Motherboard
    Gigabyte
    Memory
    8GB
    Graphics Card(s)
    Nvidia GTX 660 Ti
    Browser
    Firefox
    Antivirus
    Windows Defender/Malwarebytes Pro
Update card reader driver from Realtek's site.

Code:
: kd> lmvm rtsustor
start             end                 module name
fffff800`04191000 fffff800`041d2000   RtsUStor T (no symbols)           
    Loaded symbol image file: RtsUStor.sys
    Image path: RtsUStor.sys
    Image name: RtsUStor.sys
    Timestamp:        Wed Jul 04 21:59:11 2012 (4FF4F4EF)
    CheckSum:         00044502
    ImageSize:        00041000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

If it still crashes after, disable it in bios.

Update this driver or uninstall software/hardware instead:

AE2500w764 AE2500w764.sys Mon Mar 28 20:22:08 2011 (4D912630)

Update drivers from Creative and DeathAdder manufacturer. If no update, remove hardware from the system:

CT20XUT CT20XUT.SYS Wed May 05 09:01:28 2010 (4BE16C28)
fffff800`036f3000 fffff800`037a1000 ctac32k ctac32k.sys Wed Jul 02 04:38:22 2008 (486B3E7E)
fffff800`02152000 fffff800`021f7700 ctaud2k ctaud2k.sys Wed May 05 08:59:48 2010 (4BE16BC4)
fffff800`038c9000 fffff800`03a26000 CTEXFIFX CTEXFIFX.SYS Wed May 05 09:01:21 2010 (4BE16C21)
fffff800`037a1000 fffff800`037bc000 CTHWIUT CTHWIUT.SYS Wed May 05 09:01:32 2010 (4BE16C2C)
fffff800`0184c000 fffff800`0187d000 ctoss2k ctoss2k.sys Wed May 05 08:57:46 2010 (4BE16B4A)
fffff800`02fde000 fffff800`02fe6000 ctprxy2k ctprxy2k.sys Wed May 05 08:59:51 2010 (4BE16BC7)
fffff800`036bb000 fffff800`036f3000 ctsfm2k ctsfm2k.sys Wed May 05 08:57:33 2010 (4BE16B3D)
dadder dadder.sys Thu Aug 02 05:33:03 2007 (46B1A4CF)
emupia2k emupia2k.sys Wed May 05 08:57:27 2010 (4BE16B37)
ha20x2k ha20x2k.sys Wed May 05 08:59:10 2010 (4BE16B9E)

Remove Tages driver:

lirsgt lirsgt.sys Mon Sep 28 11:10:35 2009 (4AC0D1EB)

Uninstall software that installed this driver:

PxHlpa64 PxHlpa64.sys Tue Oct 20 14:08:42 2009 (4ADDFCAA)

Uninstall old Acronis software:

snapman snapman.sys Wed Mar 09 08:22:38 2011 (4D777F1E)
timntr timntr.sys Thu Jul 29 13:29:24 2010 (4C51BA74)
vididr vididr.sys Tue Apr 12 07:31:24 2011 (4DA4380C)
vsflt53 vsflt53.sys Tue Apr 12 07:31:35 2011 (4DA43817)

Update old VIA HD Audio driver:

viahduaa viahduaa.sys Thu Aug 02 21:31:13 2012 (501B29E1)
 
Last edited:

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Will do... Going to do one at a time - started with the USB card reader.

Cisco has never updated drivers for my WiFi adapter... my last Cisco product due to horrible driver support. I have no flipping idea what the one from October is. Have to do some digging on that one.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self built
    CPU
    Intel Core i5 3470
    Motherboard
    Gigabyte
    Memory
    8GB
    Graphics Card(s)
    Nvidia GTX 660 Ti
    Browser
    Firefox
    Antivirus
    Windows Defender/Malwarebytes Pro
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