File explorer crash and reset

jbell1995

New Member
Messages
2
Hi. So I just started my computer up this morning and noticed that I couldn't open file explorer at all. I click the button on my taskbar, but when the window pops up, it's blank and then it crashes. My whole screen turns the color of my tile screen (Orange) and then it takes me back to my desktop. I've tried opening file explorer other ways, but nothing works. I created a .dmp file using process explorer, but I need help reading and understanding it. I uploaded it to my SkyDrive. Here is the link: https://onedrive.live.com/redir?resid=C03970A8A7C024BB!984 I just put it in the minidumps folder. It's called explorer.dmp

I would greatly appreciate it if any of you guys could help me. This is a big problem.

Thanks.
-Justin
 

My Computer

System One

  • OS
    Windows 8
explorer.dmp contains references to windows file errors (no 3rd party files mentioned).
We'll need this stuff (even though you're not mentioning BSOD's): http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

While waiting, try:
1) http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html
2) then try SFC.EXE /SCANNOW from an elevated (Run as administrator) Command Prompt
3) then try this free tool: ShellExView - Shell Extension Manager For Windows Use it to disable all 3rd party (non-Microsoft) shell extensions. Then reboot and see if that fixes things.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Back
Top