Windows 8 and 8.1 Forums

File explorer crash and reset

  1. #1

    Posts : 2
    Windows 8

    File explorer crash and reset

    Hi. So I just started my computer up this morning and noticed that I couldn't open file explorer at all. I click the button on my taskbar, but when the window pops up, it's blank and then it crashes. My whole screen turns the color of my tile screen (Orange) and then it takes me back to my desktop. I've tried opening file explorer other ways, but nothing works. I created a .dmp file using process explorer, but I need help reading and understanding it. I uploaded it to my SkyDrive. Here is the link: I just put it in the minidumps folder. It's called explorer.dmp

    I would greatly appreciate it if any of you guys could help me. This is a big problem.


      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    explorer.dmp contains references to windows file errors (no 3rd party files mentioned).
    We'll need this stuff (even though you're not mentioning BSOD's): Blue Screen of Death (BSOD) Posting Instructions

    While waiting, try:
    1) DISM - Fixing Component Store Corruption in Windows 8
    2) then try SFC.EXE /SCANNOW from an elevated (Run as administrator) Command Prompt
    3) then try this free tool: ShellExView - Shell Extension Manager For Windows Use it to disable all 3rd party (non-Microsoft) shell extensions. Then reboot and see if that fixes things.
      My System SpecsSystem Spec

File explorer crash and reset

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