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Windows 8.1 x64 BSOD During Youtube Playback.

  1. #1

    Posts : 23
    Windows 8 x64

    Windows 8.1 x64 BSOD During Youtube Playback.

    Hi guys,

    Today I was playing a Facebook game, and I had Youtube playing a song. I scrolling down the Youtube page to see what other songs it recommended to me and my PC crashed. After the computer restarted there was a problem with my video card drivers which was causing everything to be viewed at a different resolution. This led me to believe it was a problem with my video card drivers. Therefore, I checked ATI's website and they have a newer beta driver so I installed that. I was curious to make sure the BSOD was a video card driver issue so I fired up bluescreenviewx64. Its saying the crash was caused by tcpip.sys driver. So now I don't know what the heck is going on. I decided to make a post here to see whats going on.


      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Any particular reason that you did not use UEFI or SecureBoot when installing Win8?

    High Definition Audio Bus is disabled. Is this deliberate? If so, why?

    Check the list below for any drivers that date from before the release of Win8.1 (Oct 2013) and update them to the latest, Win8.1 compatible version.

    The lone memory dump appears to blame your ATI video drivers.
    1) Download a fresh copy of the latest video drivers for your system from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD
    2) Completely uninstall the current video drivers
    3) Install the freshly downloaded video drivers and see if that stops the BSOD's. If not, post back and we'll move on to other tests.

    The following is for informational purposes only.
    **************************Fri Feb 28 08:46:06.622 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\022814-5265-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:56:21.246
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Probably caused by :atikmdag.sys ( atikmdag+c483b )
    BugCheck 1000007E, {ffffffffc0000005, fffff8000210883b, ffffd000222e0178, ffffd000222df980}
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8000210883b, The address that the exception occurred at
    Arg3: ffffd000222e0178, Exception Record Address
    Arg4: ffffd000222df980, Context Record Address
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_atikmdag+c483b
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  P2.80
      BIOS Release Date             07/01/2013
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Fri Feb 28 08:46:06.622 2014 (UTC - 5:00)**************************
    SBFWIM.sys                  Mon Sep 17 08:55:25 2012 (50571DBD)
    sbwtis.sys                  Thu Dec  6 07:26:10 2012 (50C08EE2)
    sbapifs.sys                 Mon Jun 17 21:08:23 2013 (51BFB307)
    SbFw.sys                    Wed Jul  3 11:49:08 2013 (51D447F4)
    EtronXHCI.sys               Wed Jul 17 02:23:45 2013 (51E63871)
    EtronHub3.sys               Wed Jul 17 02:23:48 2013 (51E63874)
    k57nd60a.sys                Fri Jul 26 04:01:03 2013 (51F22CBF)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    RTKVHD64.sys                Tue Nov  5 06:39:41 2013 (5278D8FD)
    asstor64.sys                Mon Nov 25 04:13:11 2013 (529314A7)
    AMDACPKSL.SYS               Thu Dec 19 22:16:21 2013 (52B3B685)
    AtihdWB6.sys                Thu Dec 19 22:16:38 2013 (52B3B696)
    atikmpag.sys                Fri Jan 31 14:28:51 2014 (52EBF973)
    atikmdag.sys                Fri Jan 31 15:24:44 2014 (52EC068C)
    asstor64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3

    Posts : 23
    Windows 8 x64

    Hmm I'm not sure what you mean by using UEFI or SecureBoot to install Windows 8.

    I'm not sure why that keeps getting disabled. I have enabled it multiple times and it keeps going back to disabled. The only thing I could think it would be is the system is disabling the extra sound from my second video card?

    When this happened I was using the latest Beta build from ATI for Windows 8.1 x64. I believe it was version 14.1. After this problem I checked to see if there was anything newer and version 14.2 had just came out. Before this I haven't had any problems after doing a clean install a little while back.

    All the drivers I have are the very latest from the actual manufacturers of the devices. When the manufacturer does not have a driver listed on their site I download the latest one for Windows 8.1 x64 from Station Drivers.
      My System SpecsSystem Spec

  4. #4

    Posts : 1,883

    Uninstall Sunbelt. Make sure no overclocking of bus, cpu. Update Realtek HD Audio from their site.
      My System SpecsSystem Spec

  5. #5

    Posts : 23
    Windows 8 x64

    Hi Chief,

    What is the problem with Sunbelt? I just bought 2 lifetime licenses of it =( Also I have a Swiftech H320 AIO water cooler cooling my CPU. I only have it OC'd to 4.5 Ghz @ 1.25v which is a moderate overclock for an i7 3770k. I have also stability tested it with Prime95 and IntelBurnTest. I have nothing else overclocked at all. I am running memory, video cards, etc at their default clocks. Also, the Realtek driver I am using is already R2.73 which is the latest on Realteks site and still the High Definition Audio Bus does that.
      My System SpecsSystem Spec

  6. #6

    Posts : 1,883

    Disable overclocking too.
      My System SpecsSystem Spec

  7. #7

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Win8 was designed to work with UEFI and SecureBoot. If it's not installed that way, don't worry about it for now - but if you do another clean install, enable the UEFI and SecureBoot first.

    As for the audio device, don't worry about it for now. I asked to see if you had disabled it because of problems. It's most likely that it's disabling a second audio device to prevent conflicts. I'd leave it disabled for now.

    Overclocking doesn't show in the memory dump. Intel shows that an i7-3770k is rated between 3.7 and 3.9 gHz maximum: Intelฎ Core™ i7 Desktop Processor — Intelฎ Turbo Boost Technology frequency table As MasterChief suggests - remove the overclock until the system is stable (no BSOD's) - then feel free to try it again after the BSOD's are stopped.

    There have been problems in the past with Sunbelt software on some systems. Since your Sunbelt drivers date from 2012, they are also suspect (and may not be compatible w/Win8.1). Please uninstall it to see if that helps - then, as with the overclock, feel free to reinstall the latest, Win8.1 compatible version AFTER the BSOD's have stopped

    As an example, your iaStorA.sys driver dates from Aug 1, 2013 (prior to the release of Win8.1)
    But the latest version available from the Intel Download Center is v12.9.0.1001 dated Oct 28, 2013 (after the release of Win8.1)
    Please recheck ALL drivers in the dump that are dated from before the release of Win8.1 (Oct 2013) to ensure that you have the latest, Win8.1 compatible versions.

    Finally, when having BSOD's, it's not advisable to be using beta drivers. They haven't been proven stable yet, so they may contain problems (which, FWIW, could easily be the cause of the BSOD's)
    Please remove the beta drivers completely and install the latest, Win8.1 compatible WHQL certified ATI drivers.

      My System SpecsSystem Spec

  8. #8

    Posts : 1,883

    Yup. Latest beta AMD drivers are shady (performance-wise) anyway.

    Overclocking is very much likely cause of AMD driver crash.

    Sunbelt is very much likely cause of network crash.
      My System SpecsSystem Spec

  9. #9

    Posts : 23
    Windows 8 x64

    Hi guys,

    Thanks for your replies. The problem I am having is when I search for iaStorA.sys and some of the others I am not finding any information on what they are. Therefore, I haven o clue what driver to install. Could you guys please let me which ones need updated and where I can find the driver downloads please?

    @ usasma - I was able to find the SecureBoot feature in my BIOS. I also found a post from another guy on another website who has some of the same questions as me about it. The post is here. I will read through it and use it the next time I install Windows. Is that the only thing I need to enable before reinstalling Windows 8 or is there other changes I should make besides disabling the overclocking etc?

    @ MasterCheif - There is no overclocking at all enabled on my ATI HD7970's. The cards I have are Sapphire HD7970's OC with Boost. They have two BIOS's which can be changed by moving a switch for BIOS 1 and BIOS 2. I am using BIOS 1 which is the default clocks with no overclocking. All voltages are also set to the default for the video cards. Therefore, I think it was just a driver crash. Also my understanding of what usasma posted it was just the ATI driver that crashed and not the network but I could be wrong.

    I have one more question. My Windows 8 x64 disk is a OEM disk. Is there anyway I can download a Windows 8.1 x64 disk to install from? That way I don't have to go into Windows download all the Windows updates then install Windows 8.1 too? Its a lot of downloading on a slow internet connection.
      My System SpecsSystem Spec

  10. #10

    Posts : 1,883

    Overclocking of bus speed + cpu = BSOD involving AMD driver (not driver fault - your fault/hardware fault)

    I advise to follow what we say, so we don't have to waste time explaining further.

    Once you've done everything to a tee that we've said, then and only then is it sufficient to post new crash dumps if necessary (it won't be.)

    You can keep your overclock and Sunbelt, but knowing Usasma well online over many years and knowing myself, we aren't going to bother helping like that because neither of us enjoys unnecessarily pulling teeth (and unnecessarily repeating the same thing over and over) to fix something so trivial.

    Best of luck with it all.
      My System SpecsSystem Spec

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Windows 8.1 x64 BSOD During Youtube Playback.

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