Windows 8 and 8.1 Forums


  1. #1

    Posts : 4


    I bought a new laptop 3 weeks ago, and recently I installed "Avira Internet Secuirity" on it
    Unfortunately, I have problem with this error
    after some searching, I realized that this error related to "Avira"
    Is it?
    how can I fix it?
    just with remove Avira?
    are there more problem with software? which software
    I attached the .dmp file on this topic

    and laptop's configuration is:
    Core i7 4700
    8 GB ram
    NVIDIA Gforce 750
    window 8.1
    Lenovo Y510p

    2 question more, Can I Install kaspersky Internet security?
    and, there are windows defender and firewall on windows 8.1, are they enough for viruses? all varuses from USB flash disk and web sites etc. ?

    please help me, and I'm sorry if I didn't have a good grammar @};-

    with the best wishes

    p.s : all drivers are Updated

      My System SpecsSystem Spec

  2. #2

    Posts : 1,360
    Windows 8.1 Enterprise

    The following drivers need to be updated..

    LhdX64.sys Mon Jan 11 10:06:58 2010 (4B4B3E92)
    Lenovo HD Disk Driver
    Lenovo Support - Drivers & Software (US)

    Uninstall ALL anti-virus software for now. Set Windows Defender & Windows Firewall to Automatic.

    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arg1: 0000000000000050, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff80000c17aaa, address which referenced memory
    Debugging Details:
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8027f5bf150
    GetUlongFromAddress: unable to read from fffff8027f5bf208
     0000000000000050 Nonpaged pool
    fffff800`00c17aaa 4183795003      cmp     dword ptr [r9+50h],3
    PROCESS_NAME:  chrome.exe
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    TRAP_FRAME:  ffffd00026378ef0 -- (.trap 0xffffd00026378ef0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=ffffffffc0000184 rbx=0000000000000000 rcx=fffff80000c67b80
    rdx=fffff80000c0d100 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80000c17aaa rsp=ffffd00026379080 rbp=ffffffffc0000184
     r8=fffff80000c0d100  r9=0000000000000000 r10=0000000000000126
    r11=0000000000002006 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz ac pe cy
    fffff800`00c17aaa 4183795003      cmp     dword ptr [r9+50h],3 ds:00000000`00000050=????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff8027f3cb7e9 to fffff8027f3bfca0
    ffffd000`26378da8 fffff802`7f3cb7e9 : 00000000`0000000a 00000000`00000050 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    ffffd000`26378db0 fffff802`7f3ca03a : 00000000`00000000 ffffd000`263791e8 ffffd000`26379c00 ffffd000`26378ef0 : nt!KiBugCheckDispatch+0x69
    ffffd000`26378ef0 fffff800`00c17aaa : ffffd000`263791e8 00000000`00000000 ffffd000`263791b0 fffff800`00c17d5b : nt!KiPageFault+0x23a
    ffffd000`26379080 fffff800`00c177b1 : ffffe000`08a43900 ffffe000`08a43900 ffffd000`26379221 ffffe000`08a439b0 : NETIO!StreamInvokeCalloutAndNormalizeAction+0x1fa
    ffffd000`26379130 fffff800`00c0b3e3 : ffffe000`02100014 fffff800`040db790 ffffd000`00000000 ffffd000`26379c28 : NETIO!StreamProcessCallout+0x741
    ffffd000`26379270 fffff800`00c03576 : 00000001`02000014 ffffd000`26379c28 ffffe000`046fad80 ffffd000`26379ae0 : NETIO!ProcessCallout+0x963
    ffffd000`263793d0 fffff800`00c02005 : ffffd000`26379808 ffffd000`263796c0 ffffe000`00000001 ffffd000`26379c50 : NETIO!ArbitrateAndEnforce+0x2c6
    ffffd000`263795c0 fffff800`00c16970 : ffffe000`07738090 ffffd000`26379b58 ffffe000`07738090 00000000`00000000 : NETIO!KfdClassify+0x525
    ffffd000`26379a40 fffff800`00c16eab : ffffd000`2637a0f0 ffffd000`26379f30 ffffd000`26379c00 ffffd000`00000000 : NETIO!StreamClassify+0x220
    ffffd000`26379bd0 fffff800`00c181b6 : 00000000`00000000 ffffe000`05d3b9c0 ffffe000`024c0000 00000000`00000000 : NETIO!StreamCommonInspect+0x25b
    ffffd000`26379f70 fffff800`010ec01f : ffffe000`014a6620 00000000`00000000 ffffd000`2637a061 ffffd000`2637a300 : NETIO!WfpStreamInspectSend+0x27e
    ffffd000`2637a000 fffff800`010e64b7 : 00000000`00000020 fffff800`010cd97c ffffe000`077c6100 ffffe000`02488a10 : tcpip!TcpEnqueueTcbSend+0x4ef
    ffffd000`2637a100 fffff802`7f32a3f9 : 00000000`00000000 fffff802`7f2f2a3e ffffe000`02488a11 00000000`00000002 : tcpip!TcpTlConnectionSendCalloutRoutine+0x28
    ffffd000`2637a180 fffff800`01133462 : fffff800`010e6490 ffffd000`2637a300 ffffd000`2637ab00 fffff800`01f556cb : nt!KeExpandKernelStackAndCalloutInternal+0xe9
    ffffd000`2637a2d0 fffff800`01f70577 : ffffe000`077c6140 ffffd000`2637ab80 00000000`000003c9 00000000`00001c20 : tcpip!TcpTlConnectionSend+0x72
    ffffd000`2637a340 fffff800`01f54451 : ffffe000`00db14b0 00000000`00000000 00000000`00000000 ffffd000`2637a650 : afd!AfdFastConnectionSend+0x387
    ffffd000`2637a500 fffff802`7f61cf97 : ffffe000`0866a7c0 00000000`00000000 ffffe000`0866a7c0 ffffd000`207dd180 : afd!AfdFastIoDeviceControl+0x441
    ffffd000`2637a870 fffff802`7f61dd7a : e000096f`cc40fff1 0000000c`001f0003 00000000`00000001 00000000`08452518 : nt!IopXxxControlFile+0x3f7
    ffffd000`2637aa20 fffff802`7f3cb4b3 : 00000000`00000102 ffffd000`2637aad8 00000000`00000001 00000000`00000000 : nt!NtDeviceIoControlFile+0x56
    ffffd000`2637aa90 00000000`770b2772 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`04a5ecd8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x770b2772
    fffff800`00c17aaa 4183795003      cmp     dword ptr [r9+50h],3
    SYMBOL_NAME:  NETIO!StreamInvokeCalloutAndNormalizeAction+1fa
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_VERSION:  6.3.9600.16384
    FAILURE_BUCKET_ID:  AV_NETIO!StreamInvokeCalloutAndNormalizeAction
    BUCKET_ID:  AV_NETIO!StreamInvokeCalloutAndNormalizeAction
    FAILURE_ID_HASH_STRING:  km:av_netio!streaminvokecalloutandnormalizeaction
    FAILURE_ID_HASH:  {c2ca2d1f-cfdc-88d5-c7bc-7693b8f0de04}
      My System SpecsSystem Spec

  3. #3

    Posts : 1,883

    Uninstall Avira. Set Windows Firewall and Windows Defender to Automatic.

      My System SpecsSystem Spec

  4. #4

    Posts : 4

    thanks for your response

    and another question
    are windows defender and firewall enough for all viruses ? ( from internet and memory stick and etc. )

    and I didn't find LhdX64.sys !
      My System SpecsSystem Spec

  5. #5

    Posts : 4

    hi again
    I've got a question

    which Antivirus is good for win 8,1? without this error, absolutely
      My System SpecsSystem Spec


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