Solved BSOD (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED) = ntoskrnl.exe

tmuser

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Hello EightForums,

<UPDATE - 2014/02/22 1:05AM>
I was in 'Safe Mode' when I first opened this thread, and upon restarting the laptop, it hit the same Kernel-Power error but with a different "Bug Check String" value in the dmp file while viewing it in BlueScreenView:

IRQL_NOT_LESS_OR_EQUAL

I can upload a second zip file with this latest iteration of this error, but I am not sure what the rules are about having multiple dmp files in a single thread. So I will wait for a response before I do anything else.

<UPDATE DONE>

I've had this problem more or less recurring for the past several weeks (if not longer) regarding Windows 8.1 and the booting error "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you." This mainly occurs after the laptop is turned on and it attempts to load Windows 8.1 (irrespective of the previous method of how the laptop was shutdown).

I attempted to look at the dmp files and the event logs Windows generated around the time of error and the common issue I see is the following:

Event Viewer
Source: Kernel-Power
Event ID: 41, Task Category (63)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

BlueScreenView

Bug Check String: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Caused By Driver: ntoskrnl.exe

I tried some of the temporary fixes like changing the power options and the "Write Debugging Information" in Startup and Recovery to "Small memory dump (256kb)".

However, these were temporary as it appears that the BSOD affects the laptop on random days, with no noticeable pattern in behaviour. To the best of my knowledge, I've updated the drivers to their most recent versions since that was cited as a possibility. I also ran 'Windows Memory Diagnostic' once; unfortunately I was not entirely present while it was running and upon returning to my laptop (I did see it go to Stage 2 of 2), the laptop restarted and hit the "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED - ntoskrnl.exe" issue again, which led me to open this thread.

I would appreciate it if someone could take a look at this since it appears that each solution is unique, despite the problem being all too common.

Thanks in advance.
 

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System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo/2481CTO
    CPU
    Intel Core i3-3110m 2.4 GHz
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Hi,

Latest crash dump is from early last month.

Update Realtek card reader driver:

RtsP2Stor RtsP2Stor.sys Tue Jul 03 02:00:43 2012

Uninstall SuperAntiSpyware.

If there is update to Lenovo HDD shock drivers, install:

ApsHM64 ApsHM64.sys Fri Aug 10 22:24:57 2012 (5025C279)
Apsx64 Apsx64.sys Sat Jul 21 03:30:07 2012 (500A5A7F)

Uninstall VClone.sys (software that installed it) and replace with PowerISO.

Enjoy.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
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Thanks for the reply. I will make the changes you requested and reply to the thread if there are any improvements.

That's odd that the latest crash dump is from last month, is it possible that Windows did not collect any new dump files for the subsequent issues I've hit in this month? In the zip file I uploaded, there are "Crash Dump Files" from February 21 and 22, 2014; are those the correct files or do they refer to something else that isn't useful for this particular problem?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo/2481CTO
    CPU
    Intel Core i3-3110m 2.4 GHz
    Motherboard
    N/A
    Memory
    4GB DDR3
    Graphics Card(s)
    Intel HD Graphics 4000
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    Mozilla Firefox
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There will not only be improvements. It will be perfect, so as above, enjoy.

(My Winrar was not in date order. My bad. There are crash dumps from today.)
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Alright that sounds great. Just another question; should I revert back to the default settings for the things I changed while attempting to "fix" this using other online resources?

I tried some of the temporary fixes like changing the power options and the "Write Debugging Information" in Startup and Recovery to "Small memory dump (256kb)".
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo/2481CTO
    CPU
    Intel Core i3-3110m 2.4 GHz
    Motherboard
    N/A
    Memory
    4GB DDR3
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Mozilla Firefox
    Antivirus
    N/A
Set power options exactly how you wish them to be. Small memory dump is fine.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Is the Kernel-Power issue (ntoskrnl.exe) the same as the initial solution provided for the dump cited from last month, or are these two separate issues?

I continue to hit the Kernel-Power issue with a variety of Bug Check Strings (the new one is BAD_POOL_CALLER). However, I can return the laptop to a working state by cancelling the prompt of restoring the computer to a previous state. Should I update the thread with this new crash dump or is the one already included sufficient since the overall problem is the same?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo/2481CTO
    CPU
    Intel Core i3-3110m 2.4 GHz
    Motherboard
    N/A
    Memory
    4GB DDR3
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Mozilla Firefox
    Antivirus
    N/A
If any new crashes happen (unlikely) after you have completed all advice, then sure, post newest one.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Okay, I'll reply to the thread in a couple of days with any progress or new concerns if they arise. Thanks for all of your help.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo/2481CTO
    CPU
    Intel Core i3-3110m 2.4 GHz
    Motherboard
    N/A
    Memory
    4GB DDR3
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Mozilla Firefox
    Antivirus
    N/A
I continue to hit this issue now (so far 3 for 3 when starting up or restarting the laptop). I made all the changes that were suggested:

1) Installed the Card Reader
2) Uninstalled SuperAntiSpyware and Virtual Clone Drive (VClone.sys)
3) I could not find anything specific for the HDD Shock Driver, only installed the Active Protection System from Lenovo

Like before, the laptop can return to a working state after cancelling any attempts at automatically repairing the problem (may take a couple of tries though).

I attached a more recent zip directory containing the latest files (tmuser_20140223).
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo/2481CTO
    CPU
    Intel Core i3-3110m 2.4 GHz
    Motherboard
    N/A
    Memory
    4GB DDR3
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Mozilla Firefox
    Antivirus
    N/A
Extremely unusual.

You actually did update the Realtek card reader driver, but it is still causing crashes:

Code:
BugCheck 1000007E, {ffffffffc0000005, fffff803b4e925bd, ffffd000209eefa8, ffffd000209ee7b0}

*** WARNING: Unable to verify timestamp for RtsP2Stor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsP2Stor.sys
Probably caused by : RtsP2Stor.sys ( RtsP2Stor+38370 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff803b4e925bd, The address that the exception occurred at
Arg3: ffffd000209eefa8, Exception Record Address
Arg4: ffffd000209ee7b0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!KeRemoveQueueDpcEx+41
fffff803`b4e925bd 488b5938        mov     rbx,qword ptr [rcx+38h]

EXCEPTION_RECORD:  ffffd000209eefa8 -- (.exr 0xffffd000209eefa8)
ExceptionAddress: fffff803b4e925bd (nt!KeRemoveQueueDpcEx+0x0000000000000041)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 000000000000015b
Attempt to read from address 000000000000015b

CONTEXT:  ffffd000209ee7b0 -- (.cxr 0xffffd000209ee7b0)
rax=ffff9372f433fd51 rbx=0000000000000000 rcx=0000000000000123
rdx=0000000000000000 rsi=ffffffffffffff4b rdi=ffffe00003f49c50
rip=fffff803b4e925bd rsp=ffffd000209ef1e0 rbp=0000000000000000
 r8=0000000000000004  r9=00000000000007ff r10=ffffd00020879000
r11=0000000000000502 r12=0000000000000123 r13=0000000000000000
r14=00000000c0000000 r15=0000000000000000
iopl=0         nv up di pl zr na po nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010046
nt!KeRemoveQueueDpcEx+0x41:
fffff803`b4e925bd 488b5938        mov     rbx,qword ptr [rcx+38h] ds:002b:00000000`0000015b=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  000000000000015b

READ_ADDRESS: fffff803b50b8340: Unable to get special pool info
fffff803b50b8340: Unable to get special pool info
GetUlongFromAddress: unable to read from fffff803b5153208
 000000000000015b 

FOLLOWUP_IP: 
RtsP2Stor+38370
fffff800`00438370 ??              ???

BUGCHECK_STR:  AV

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from fffff803b52d3433 to fffff803b4e925bd

STACK_TEXT:  
ffffd000`209ef1e0 fffff803`b52d3433 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff803`b4e2a8fc : nt!KeRemoveQueueDpcEx+0x41
ffffd000`209ef410 fffff803`b539ce91 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffe000`03f49c50 : nt!IoDisconnectInterrupt+0x2f
ffffd000`209ef4a0 fffff800`00438370 : ffffe000`03fac1a0 fffff803`b4ecd7dc 00000000`00000000 ffffe000`07b88200 : nt! ?? ::NNGAKEGL::`string'+0x6d521
ffffd000`209ef4e0 ffffe000`03fac1a0 : fffff803`b4ecd7dc 00000000`00000000 ffffe000`07b88200 ffffe000`03fac1a0 : RtsP2Stor+0x38370
ffffd000`209ef4e8 fffff803`b4ecd7dc : 00000000`00000000 ffffe000`07b88200 ffffe000`03fac1a0 fffff800`0040a924 : 0xffffe000`03fac1a0
ffffd000`209ef4f0 fffff800`00409023 : ffffe000`03fac101 ffffe000`03fac101 ffffe000`07b88200 ffffe000`07b88200 : nt!IoDeleteDevice+0xa8
ffffd000`209ef540 ffffe000`03fac101 : ffffe000`03fac101 ffffe000`07b88200 ffffe000`07b88200 00000000`00000000 : RtsP2Stor+0x9023
ffffd000`209ef548 ffffe000`03fac101 : ffffe000`07b88200 ffffe000`07b88200 00000000`00000000 ffffe000`07b88360 : 0xffffe000`03fac101
ffffd000`209ef550 ffffe000`07b88200 : ffffe000`07b88200 00000000`00000000 ffffe000`07b88360 00000000`00000004 : 0xffffe000`03fac101
ffffd000`209ef558 ffffe000`07b88200 : 00000000`00000000 ffffe000`07b88360 00000000`00000004 fffff800`004080b9 : 0xffffe000`07b88200
ffffd000`209ef560 00000000`00000000 : ffffe000`07b88360 00000000`00000004 fffff800`004080b9 ffffe000`03fac050 : 0xffffe000`07b88200


SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  RtsP2Stor+38370

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: RtsP2Stor

IMAGE_NAME:  RtsP2Stor.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52c66f91

STACK_COMMAND:  .cxr 0xffffd000209ee7b0 ; kb

FAILURE_BUCKET_ID:  AV_RtsP2Stor+38370

BUCKET_ID:  AV_RtsP2Stor+38370

Followup: MachineOwner

Do you have an actual card inserted? Could be defective or something.

If you don't, I can only suggest to disable it in Device Manager.

Can't hurt to update the bios to latest.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Updated the BIOS, so far restarting the computer had no problems (2 for 2).

I couldn't find the Card Reader at first (it was under 'Show Hidden Devices'). I checked the properties of the reader, but I see the following:

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.


Right-clicking the device to try and disable it is not possible; only available options are 'Update Driver Software', 'Uninstall', 'Scan for hardware changes', and 'Properties'.

Should I uninstall the device, because I am not sure how to reconnect it if it is built-in to the laptop (or might it be disabled in BIOS)?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo/2481CTO
    CPU
    Intel Core i3-3110m 2.4 GHz
    Motherboard
    N/A
    Memory
    4GB DDR3
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Mozilla Firefox
    Antivirus
    N/A
Yes, I did find this strange in the stack text above:


nt!IoDeleteDevice+0xa8

Look in bios to disable if you can. Yep. Good idea.

If you don't see any options there for that, you can delete the driver itself in C:\Windows\System32\drivers and also delete the subkey for it in Regedit at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

then reboot.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
I was able to disable the card reader in the BIOS; not sure if it had any affect as the laptop was rebooting/starting up fine immediately after the BIOS update. I will give it a couple more days just to make sure the problem has been fixed.

Thanks for your help again.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo/2481CTO
    CPU
    Intel Core i3-3110m 2.4 GHz
    Motherboard
    N/A
    Memory
    4GB DDR3
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Mozilla Firefox
    Antivirus
    N/A
Oh it has then. It won't even try to load the driver with disabled in bios. Good job and enjoy. You're welcome.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Nothing to report after a couple of days; the laptop is working properly without any issue. Thanks again, and marking as solved.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo/2481CTO
    CPU
    Intel Core i3-3110m 2.4 GHz
    Motherboard
    N/A
    Memory
    4GB DDR3
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Mozilla Firefox
    Antivirus
    N/A
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