Windows 8 and 8.1 Forums


  1. #11

    Posts : 1,883

    Extremely unusual.

    You actually did update the Realtek card reader driver, but it is still causing crashes:

    BugCheck 1000007E, {ffffffffc0000005, fffff803b4e925bd, ffffd000209eefa8, ffffd000209ee7b0}
    *** WARNING: Unable to verify timestamp for RtsP2Stor.sys
    *** ERROR: Module load completed but symbols could not be loaded for RtsP2Stor.sys
    Probably caused by : RtsP2Stor.sys ( RtsP2Stor+38370 )
    Followup: MachineOwner
    2: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff803b4e925bd, The address that the exception occurred at
    Arg3: ffffd000209eefa8, Exception Record Address
    Arg4: ffffd000209ee7b0, Context Record Address
    Debugging Details:
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    fffff803`b4e925bd 488b5938        mov     rbx,qword ptr [rcx+38h]
    EXCEPTION_RECORD:  ffffd000209eefa8 -- (.exr 0xffffd000209eefa8)
    ExceptionAddress: fffff803b4e925bd (nt!KeRemoveQueueDpcEx+0x0000000000000041)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 000000000000015b
    Attempt to read from address 000000000000015b
    CONTEXT:  ffffd000209ee7b0 -- (.cxr 0xffffd000209ee7b0)
    rax=ffff9372f433fd51 rbx=0000000000000000 rcx=0000000000000123
    rdx=0000000000000000 rsi=ffffffffffffff4b rdi=ffffe00003f49c50
    rip=fffff803b4e925bd rsp=ffffd000209ef1e0 rbp=0000000000000000
     r8=0000000000000004  r9=00000000000007ff r10=ffffd00020879000
    r11=0000000000000502 r12=0000000000000123 r13=0000000000000000
    r14=00000000c0000000 r15=0000000000000000
    iopl=0         nv up di pl zr na po nc
    cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010046
    fffff803`b4e925bd 488b5938        mov     rbx,qword ptr [rcx+38h] ds:002b:00000000`0000015b=????????????????
    Resetting default scope
    PROCESS_NAME:  System
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    EXCEPTION_PARAMETER1:  0000000000000000
    EXCEPTION_PARAMETER2:  000000000000015b
    READ_ADDRESS: fffff803b50b8340: Unable to get special pool info
    fffff803b50b8340: Unable to get special pool info
    GetUlongFromAddress: unable to read from fffff803b5153208
    fffff800`00438370 ??              ???
    LAST_CONTROL_TRANSFER:  from fffff803b52d3433 to fffff803b4e925bd
    ffffd000`209ef1e0 fffff803`b52d3433 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff803`b4e2a8fc : nt!KeRemoveQueueDpcEx+0x41
    ffffd000`209ef410 fffff803`b539ce91 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffe000`03f49c50 : nt!IoDisconnectInterrupt+0x2f
    ffffd000`209ef4a0 fffff800`00438370 : ffffe000`03fac1a0 fffff803`b4ecd7dc 00000000`00000000 ffffe000`07b88200 : nt! ?? ::NNGAKEGL::`string'+0x6d521
    ffffd000`209ef4e0 ffffe000`03fac1a0 : fffff803`b4ecd7dc 00000000`00000000 ffffe000`07b88200 ffffe000`03fac1a0 : RtsP2Stor+0x38370
    ffffd000`209ef4e8 fffff803`b4ecd7dc : 00000000`00000000 ffffe000`07b88200 ffffe000`03fac1a0 fffff800`0040a924 : 0xffffe000`03fac1a0
    ffffd000`209ef4f0 fffff800`00409023 : ffffe000`03fac101 ffffe000`03fac101 ffffe000`07b88200 ffffe000`07b88200 : nt!IoDeleteDevice+0xa8
    ffffd000`209ef540 ffffe000`03fac101 : ffffe000`03fac101 ffffe000`07b88200 ffffe000`07b88200 00000000`00000000 : RtsP2Stor+0x9023
    ffffd000`209ef548 ffffe000`03fac101 : ffffe000`07b88200 ffffe000`07b88200 00000000`00000000 ffffe000`07b88360 : 0xffffe000`03fac101
    ffffd000`209ef550 ffffe000`07b88200 : ffffe000`07b88200 00000000`00000000 ffffe000`07b88360 00000000`00000004 : 0xffffe000`03fac101
    ffffd000`209ef558 ffffe000`07b88200 : 00000000`00000000 ffffe000`07b88360 00000000`00000004 fffff800`004080b9 : 0xffffe000`07b88200
    ffffd000`209ef560 00000000`00000000 : ffffe000`07b88360 00000000`00000004 fffff800`004080b9 ffffe000`03fac050 : 0xffffe000`07b88200
    SYMBOL_NAME:  RtsP2Stor+38370
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: RtsP2Stor
    IMAGE_NAME:  RtsP2Stor.sys
    STACK_COMMAND:  .cxr 0xffffd000209ee7b0 ; kb
    FAILURE_BUCKET_ID:  AV_RtsP2Stor+38370
    BUCKET_ID:  AV_RtsP2Stor+38370
    Followup: MachineOwner
    Do you have an actual card inserted? Could be defective or something.

    If you don't, I can only suggest to disable it in Device Manager.

    Can't hurt to update the bios to latest.

      My System SpecsSystem Spec

  2. #12

    Posts : 9
    Windows 8.1

    Updated the BIOS, so far restarting the computer had no problems (2 for 2).

    I couldn't find the Card Reader at first (it was under 'Show Hidden Devices'). I checked the properties of the reader, but I see the following:

    Currently, this hardware device is not connected to the computer. (Code 45)

    To fix this problem, reconnect this hardware device to the computer.

    Right-clicking the device to try and disable it is not possible; only available options are 'Update Driver Software', 'Uninstall', 'Scan for hardware changes', and 'Properties'.

    Should I uninstall the device, because I am not sure how to reconnect it if it is built-in to the laptop (or might it be disabled in BIOS)?
      My System SpecsSystem Spec

  3. #13

    Posts : 1,883

    Yes, I did find this strange in the stack text above:


    Look in bios to disable if you can. Yep. Good idea.

    If you don't see any options there for that, you can delete the driver itself in C:\Windows\System32\drivers and also delete the subkey for it in Regedit at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

    then reboot.
      My System SpecsSystem Spec

  4. #14

    Posts : 9
    Windows 8.1

    I was able to disable the card reader in the BIOS; not sure if it had any affect as the laptop was rebooting/starting up fine immediately after the BIOS update. I will give it a couple more days just to make sure the problem has been fixed.

    Thanks for your help again.
      My System SpecsSystem Spec

  5. #15

    Posts : 1,883

    Oh it has then. It won't even try to load the driver with disabled in bios. Good job and enjoy. You're welcome.
      My System SpecsSystem Spec

  6. #16

    Posts : 9
    Windows 8.1

    Nothing to report after a couple of days; the laptop is working properly without any issue. Thanks again, and marking as solved.
      My System SpecsSystem Spec

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