BSOD Issues

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Pasyn

New Member
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Hey, started running into issues on my laptop a few days ago and today started getting hit by BSOD while playing a steam game. Restarted my computer and started doing some research and got hit again. I've attached a copy of my sf report. Thanks in advance for any help.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP
    CPU
    Intel Core i5-3230M
    Browser
    FireFox
    Antivirus
    McAfee
Hi,

Uninstall McAfee. Use the removal tool for it after. Set Windows Firewall and Windows Defender to Automatic. Enjoy.

You really should uninstall this MOZY software too:

MOBK MOBK.sys Thu Dec 31 22:20:07 2009 (4B3D69E7)

And update these directly from Realtek's website:

Rt630x64 Rt630x64.sys Mon Jul 30 12:03:12 2012 (5016B040)
RtsBaStor RtsBaStor.sys Mon Jul 30 02:08:03 2012 (501624C3)
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Alright, so I got rid of McAfee and turned defender and firewall on. How do I get rid of MOBK MOBK.sys though? I'm not sure where to find it to uninstall it,
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP
    CPU
    Intel Core i5-3230M
    Browser
    FireFox
    Antivirus
    McAfee
A simple Google search for it would have led you to this:

Mozy support for Windows 8

Just update whatever you have so I don't have to type out the removal procedure lol.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
I looked up Mozy and it doesn't look familiar. I didn't even know I had any of their software on my computer so I don't know what it is that I would update.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP
    CPU
    Intel Core i5-3230M
    Browser
    FireFox
    Antivirus
    McAfee
/sigh

ok

Delete this file:

Code: 
1: kd> lmvm mobk
start             end                 module name
fffff880`03c00000 fffff880`03c16000   MOBK       (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\MOBK.sys
    Image name: MOBK.sys
    Timestamp:        Thu Dec 31 22:20:07 2009 (4B3D69E7)
    CheckSum:         0001E694
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Open Regedit. Go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

Delete the subkey for the above driver, when you find it.

Reboot.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
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