Windows 8 and 8.1 Forums

BSOD or blank screen

  1. #1

    Posts : 2
    Windows 8

    BSOD or blank screen

    I have a Pavilion dv5 - 1217AX with Windows 8 operating system. It was
    upgraded from Vista to windows 8 last year and it worked really very well for
    about 1 year. Here are the issues I am facing these days

    1. When powered on - Caps lock and Num lock LEDs keep flashing twice and the
    sequence keeps repeating - I checked the error code on some forums and it
    sounded like BIOS issue so I flashed the BIOS F38 again (SP46501) but it didn't
    help. I also thought it could be a memory issue so I removed the memory module
    and cleaned the slots and fixed the modules again but no luck. I also tried
    running the laptop using only one module, tried both the modules one by but no
    changes in error code. Then I thought it could be a toy battery issue so
    replaced the toy batter that fits on the motherboard but no luck. I have also
    tried booting up removing the laptop battery pack but no luck.

    So how does it boot now? - Once powered on I keep getting Caps lock Num lock
    LED flashing issues every time. Then I power off using power on/off button on
    laptop around 15 times or more then the laptop somehow boots up. There is no
    fixed pattern, sometimes it boots after 15 attempts, sometimes 50 attempts.

    What happens after booting? - Sometimes the screen goes completely blank
    without any error message on the screen. Sometimes Windows 8 crashes and laptop
    restarts, when it restarts I never see LED flashing issues (surprising). It
    crashes when I am watching some videos or playing some games, so looks like ATI
    Radeon driver issue (driver is 8.970.100.7000 for HD 3400 display card).

    Let me know if there are any suggestion to fix the booting and crashing
    issues faced.
    Last edited by Expertit; 16 Feb 2014 at 14:46. Reason: added logs

      My System SpecsSystem Spec

  2. #2

    Posts : 1,883
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8

    I have attached logs
      My System SpecsSystem Spec

  4. #4

    Posts : 1,883

    You're having worst type there is: 0x124 hardware hal stops. Sometimes it is still caused by drivers but some hardware in the machine might be defective or RAM set unwell.

    These drivers need to be updated or removed:

    AGRSM AGRSM.sys Mon Nov 10 09:56:37 2008 (49184BA5)
    amdiox86 amdiox86.sys Thu Feb 18 10:17:49 2010 (4B7D5A1D)
    atikmdag atikmdag.sys Fri Nov 16 15:14:03 2012 (50A69E8B)
    atikmpag atikmpag.sys Fri Nov 16 14:38:49 2012 (50A69649)

    Rt630x86 Rt630x86.sys Wed Oct 19 08:13:13 2011 (4E9EBED9)
    SynTP SynTP.sys Thu Oct 13 22:33:23 2011 (4E979F73)

    Uninstall Norton then use the removal tool for it too. Set Windows Firewall and Windows Defender to Automatic and start them too, using services.msc.

    Uninstall VMWare or similar.

    Update motherboard bios version to latest.

    The machine most likely is going to easily be fixed once you're able to manage to update or remove all of them.

    If you can't figure it out and all that stuff, then clean install Windows 7 with a format.

    Best of luck with it and enjoy.
    Last edited by MasterChief; 16 Feb 2014 at 20:33.
      My System SpecsSystem Spec

BSOD or blank screen

Similar Threads
Thread Forum
Blank screen instead of screensaver
about once out of ever 8 or 9 times the screen will go blank instead of going to the screensaver, under power options I have all settings set to "never", also I do not think its a setting because it only does it ever now and then, also when I tap the spacebar or wiggle mouse it goes to green...
Help screen went blank
After a update last night I put my password in and then the screen went blank all I have is the mouse pointer, I removed the battery and did the Sony vaio assist button I can put my p/w in then the screen goes blank I tried the f8 and f10 key but nothing happens ,can anyone help me fix this , thanks
General Support
How to get screen to blank and windows 8.1 to nap
A cry of help from one whose laptop refuses to screenblank and also to go to sleep. I've tried the usual by going to Power Options and making sure everything is in sync there but nought works. I'm wondering if the following will help. Will the download work in Windows 8.1. I am referring to what...
General Support
Monitor screen blank
After a lightning storm, computer has no display at all on monitor. On boot, hard drive is running, but not even a post screen appears. There is a discrete video card, so I removed it and plugged the monitor in to the onboard VGA, still no image. Power supply voltages are good. I removed all...
General Support
Screen going blank randomly
When I leave my computer for an extended period of time, after returning the screen is sometimes blank. I know that everything is still on, the screen just won't come on. I know things are still running in the background because when I restart my computer by pressing the reset button (the only...
General Support
Blank Start Screen
This did not qualify as a BSoD but I managed to lose all of my tiles from the Start Screen, and since my background was blue, well, it was like a time warp. Anyway, after installing Google Chrome and making it my default browser, I looked on the Start Screen and could not find a Chrome tile....
General Support
After Login , Screen Blank
Hi, Good day. One of my nephew (kid) used my wife computer (windows 8 Pro) this morning and the entire windows 8 is now locked up. We can still key in the password (logon screen) and login as normal. However the problem is after we login, we only see 1 blank screen and 1 task...
User Accounts and Family Safety

Eight Forums Android App Eight Forums IOS App Follow us on Facebook