BSOD or blank screen

Expertit

New Member
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I have a Pavilion dv5 - 1217AX with Windows 8 operating system. It was
upgraded from Vista to windows 8 last year and it worked really very well for
about 1 year. Here are the issues I am facing these days

1. When powered on - Caps lock and Num lock LEDs keep flashing twice and the
sequence keeps repeating - I checked the error code on some forums and it
sounded like BIOS issue so I flashed the BIOS F38 again (SP46501) but it didn't
help. I also thought it could be a memory issue so I removed the memory module
and cleaned the slots and fixed the modules again but no luck. I also tried
running the laptop using only one module, tried both the modules one by but no
changes in error code. Then I thought it could be a toy battery issue so
replaced the toy batter that fits on the motherboard but no luck. I have also
tried booting up removing the laptop battery pack but no luck.



So how does it boot now? - Once powered on I keep getting Caps lock Num lock
LED flashing issues every time. Then I power off using power on/off button on
laptop around 15 times or more then the laptop somehow boots up. There is no
fixed pattern, sometimes it boots after 15 attempts, sometimes 50 attempts.



What happens after booting? - Sometimes the screen goes completely blank
without any error message on the screen. Sometimes Windows 8 crashes and laptop
restarts, when it restarts I never see LED flashing issues (surprising). It
crashes when I am watching some videos or playing some games, so looks like ATI
Radeon driver issue (driver is 8.970.100.7000 for HD 3400 display card).

Let me know if there are any suggestion to fix the booting and crashing
issues faced.
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Pavilion dv5 1217-AX
    CPU
    AMD
    Graphics Card(s)
    ATI Radeon HD 3400

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
I have attached logs
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Pavilion dv5 1217-AX
    CPU
    AMD
    Graphics Card(s)
    ATI Radeon HD 3400
You're having worst type there is: 0x124 hardware hal stops. Sometimes it is still caused by drivers but some hardware in the machine might be defective or RAM set unwell.

These drivers need to be updated or removed:

AGRSM AGRSM.sys Mon Nov 10 09:56:37 2008 (49184BA5)
amdiox86 amdiox86.sys Thu Feb 18 10:17:49 2010 (4B7D5A1D)
atikmdag atikmdag.sys Fri Nov 16 15:14:03 2012 (50A69E8B)
atikmpag atikmpag.sys Fri Nov 16 14:38:49 2012 (50A69649)

Rt630x86 Rt630x86.sys Wed Oct 19 08:13:13 2011 (4E9EBED9)
SynTP SynTP.sys Thu Oct 13 22:33:23 2011 (4E979F73)


Uninstall Norton then use the removal tool for it too. Set Windows Firewall and Windows Defender to Automatic and start them too, using services.msc.

Uninstall VMWare or similar.

Update motherboard bios version to latest.

The machine most likely is going to easily be fixed once you're able to manage to update or remove all of them.

If you can't figure it out and all that stuff, then clean install Windows 7 with a format.

Best of luck with it and enjoy.
 
Last edited:

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
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