Computer crashes randomly

Mydnite

New Member
Messages
19
Hi there! I've got a problem that has been driving me crazy for the last couple of days. I have tried everything I can think of but it has not gotten any better. My computer is a Asus notebook, model N56JR and was working as it should up until one week ago. The crashes mainly happen when I play games but the temperatures seems to be fine and I have updated several different drivers. At first I was getting blue screens with the error message IRQL_NOT_LESS_OR_EQUAL but now, after updating drivers, all that's happening is that it just reboots, not creating any dump files. Any help would be much appreciated and if there's more information required I'll be happy to provide it!

Thanks a lot in advance.
 

My Computer

System One

  • OS
    Windows 8
Hey,

No crash dumps are included. That's probably because you used Ccleaner or Windows Disk Cleanup Utility.

Update from ASUS Downloads/Utilities for your mode. If Windows 8 doesn't have the ATK package, look to Windows 7 insteadl:

ASMMAP64 ASMMAP64 Kernel 2009-07-02 02:13:26
ATKWMIACPIIO ATKWMIACPI Driver Kernel 2011-09-06 18:44:52

Uninstall Hardware Sensors Monitor:

Hmonitor45 Hmonitor45 Kernel 2008-07-26 06:29:37

Uninstall Revo:

Revoflt Revoflt File System 2009-12-30 01:19:49
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Hi there! The dumps disappeared when I upgraded to Windows 8.1 unfortunately. I will try these things and come back here with results! Thanks a lot for your help, it's greatly appreciated!
 

My Computer

System One

  • OS
    Windows 8
I've done the things you told me to. I updated to the latest ATK Package I could find and I uninstalled Revo and Hmonitor but my notebook keeps crashing, still without providing me with any dump files. I attached a new zip for you if you'd like to take a look again. Thanks!
 

My Computer

System One

  • OS
    Windows 8
Ok, we will probably figure it out now. There are some funky things.

1) Uninstall Easus. For sure, the drivers are not good for Windows 8:

epmntdrv epmntdrv Kernel 2008-08-04 22:35:44
EuGdiDrv EuGdiDrv Kernel 2009-09-15 00:12:37

2) This driver from above did not get updated:

ASMMAP64 ASMMAP64 Kernel 2009-07-02 02:13:26

So I suggest you do #1 above, then nothing else besides test.

If necessary then, open Regedit and find the subkey for ASMMAP64.sys (you will see a reference to it in the correct subkey). Change its Start value to 4, then close Regedit and reboot.

Subkey will be under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\

Test like this.

Just for information, it will probably be at 3 before you edit it. You can put it back to 3 anytime if you would like to test with it enabled, for whatever reason.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Which driver's did you update ? If you did any video driver's, did you uninstall the old one's first ? If no, that may be your problem.
 

My Computer

System One

  • OS
    Windows 8.1 Pro w/Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self built
    CPU
    AMD FX 8350
    Motherboard
    Asus Sabertooth 990fx r2.0
    Memory
    G-Skill Ripjaws-X DDR3 2400 16 gbs.
    Graphics Card(s)
    MSI N760 TF 2GD5OC
    Sound Card
    on-bord Realtek ALC 889/ALC 892
    Monitor(s) Displays
    ViewSonic VX2250wm-LED
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 840 Pro 256 gb. ssd. & Seagate Barracuda 7200.14 3.o tb.
    PSU
    Corsair HX-850 watt
    Case
    Corsair Carbide 500r White
    Cooling
    Corsair Hydro Series H-100, 3 120mm. & 1 200mm. case fan's
    Keyboard
    Logitech wired
    Mouse
    Logitech wired
    Internet Speed
    30 m.b.p.s.
    Browser
    IE 11 & Firefox 26
    Antivirus
    BitDefender Internet Security 2014
    Other Info
    Iomega Pro Series U.S.B. 2.0/eS.A.T.A. 2.0tb. h.d., Seagate Backup Plus U.S.B. 3.0 3.0tb. h.d., Hauppage WinTV HVR-1850 t.v. tuner, Logitech x530 5.1 speaker's, Logitech c615 webcam, Logitech h150 headset, M.S. Xbox 360 wired gamepad & Xbox 360 as W.M.C. extender
Alright so first I uninstalled that software and tested. Still crashed...

The driver that didn't update didn't update with any of the different versions from ASUS that I tested for some strange reason.

I tested changing the value to 4 (was 2 from the start) but still crashed. This is driving me nuts! My i7 4700HQ is running on 75 degree Celsius average while I play. This time when it crashed I got a blue screen but it still didn't create a dump file for me to upload...

Thanks again!

EDIT: Yes I did uninstall my previous drivers before I installed the new one. I also used the clean install option in the installer.

EDIT2: Reinstalled nvidia drivers and wifi drivers. Still crashing. This time I got a dump file out if it though which I will attach to this post. I hope it helps!
 
Last edited:

My Computer

System One

  • OS
    Windows 8
Nothing stands out any longer as a potential culprit as far as software is concerned.

So let's look at RAM. Please attach a screenshot of CPU-Z's 1st tab, one of the Memory tab, and one each for each stick or RAM of the SPD tab.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Your issues are right there in the first screenshot. Your CPU is default 2.4 GHz and it is running at 3.3 GHz.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Hmm yeah you're right. Although I think it's supposed to boost it's performance during load to about 3.4 Ghz. Still very strange that it's at 3.3 when I'm not even doing anything special. Do you know if there's something I can do about this? I haven't changed any settings at all that has to do with my CPU.

EDIT: I downloaded an Intel Turbo boost software and it shows that my processor is only going up to 3.4 when needed. The reason why it is 3.3 in that picture is because my laptop is in perfomance mode. When I put it in power saving it goes down to 700 Mhz.
 

My Computer

System One

  • OS
    Windows 8
As a test, I suggest that you disable Turbo boost in the bios and when the machine is stable, you can base your decisions from there.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
My laptop didn't have an option to turn the turbo boost off in the bios... :/

Set your Windows power plan to 99% max for CPU and any number less than 99% for min CPU.

Make sure you do for plugged in and not plugged in too.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
This did unfortunately not help either. The processor was at 2.4Ghz and was not overheating and the laptop still crashed. This is driving me nuts... Any other ideas? >.<
 

My Computer

System One

  • OS
    Windows 8
Did you disable your antivirus software, before you installed or tried to install driver"s ? If no that's a must and probably why the one won't install. The antivirus software is blocking the install. Also upload any Minidump files you have. They'll be located in C:\Windows\Minidump.
 

My Computer

System One

  • OS
    Windows 8.1 Pro w/Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self built
    CPU
    AMD FX 8350
    Motherboard
    Asus Sabertooth 990fx r2.0
    Memory
    G-Skill Ripjaws-X DDR3 2400 16 gbs.
    Graphics Card(s)
    MSI N760 TF 2GD5OC
    Sound Card
    on-bord Realtek ALC 889/ALC 892
    Monitor(s) Displays
    ViewSonic VX2250wm-LED
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 840 Pro 256 gb. ssd. & Seagate Barracuda 7200.14 3.o tb.
    PSU
    Corsair HX-850 watt
    Case
    Corsair Carbide 500r White
    Cooling
    Corsair Hydro Series H-100, 3 120mm. & 1 200mm. case fan's
    Keyboard
    Logitech wired
    Mouse
    Logitech wired
    Internet Speed
    30 m.b.p.s.
    Browser
    IE 11 & Firefox 26
    Antivirus
    BitDefender Internet Security 2014
    Other Info
    Iomega Pro Series U.S.B. 2.0/eS.A.T.A. 2.0tb. h.d., Seagate Backup Plus U.S.B. 3.0 3.0tb. h.d., Hauppage WinTV HVR-1850 t.v. tuner, Logitech x530 5.1 speaker's, Logitech c615 webcam, Logitech h150 headset, M.S. Xbox 360 wired gamepad & Xbox 360 as W.M.C. extender
Did you disable your antivirus software, before you installed or tried to install driver"s ? If no that's a must and probably why the one won't install. The antivirus software is blocking the install. Also upload any Minidump files you have. They'll be located in C:\Windows\Minidump.
Yes I did disable it before I installed but that particular file still didn't update... Here's the minidump file. :)
 

My Computer

System One

  • OS
    Windows 8
Did you disable your antivirus software, before you installed or tried to install driver"s ?

No, that is untrue. If any driver was an issue, I would have said so.

@Mydnite: Set your command rate to 2t and if it still crashes, RMA the RAM.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Did you disable your antivirus software, before you installed or tried to install driver"s ?

No, that is untrue. If any driver was an issue, I would have said so.

@Mydnite: Set your command rate to 2t and if it still crashes, RMA the RAM.
Alright will do. Thanks a lot for your help. Is there any chance you could give me a brief instruction on how to change it to 2t? :)

EDIT: It appears that my limited laptop BIOS wont let me change that either. So I guess I don't have much of a choice but to RMA then... :/
 

My Computer

System One

  • OS
    Windows 8
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