I have a Samsung Series 5 laptop that I got last summer that has given me a series of problems, the biggest of which was the Windows 8.1 upgrade. That's been undone now and it boots properly and works well again, except that when starting up, or waking from sleep, it will restart and give me the little message that says my computer had a problem and had to restart and do I want to send the dumps to Microsoft. It used to do this before Win8.1, but in the 8.1 catastrophe I kind of had put it out of my mind. It has done it twice in the past 24 hours and I tried to read my minidumps but of course cannot without installing the whole SDK which I hope not to do. I downloaded the diagnostic tool and ran it and have the result to attach. I hope this is right.
I apologize if I don't respond right away to private messages - it appears I am not getting notifications from the forums even though I believe I have them turned on.
The PC is a Samsung running Windows 8, 64bit. I have Online Armor firewall, Emsisoft Antimalware, and Avast antivirus. Please let me know if I have omitted anything. I have the minidumps zipped up, if they are not included in the diagnostic file. Thanks to everyone who runs such a great forum - every Windows 8 question I google for leads me to an excellent answer here.
I apologize if I don't respond right away to private messages - it appears I am not getting notifications from the forums even though I believe I have them turned on.
The PC is a Samsung running Windows 8, 64bit. I have Online Armor firewall, Emsisoft Antimalware, and Avast antivirus. Please let me know if I have omitted anything. I have the minidumps zipped up, if they are not included in the diagnostic file. Thanks to everyone who runs such a great forum - every Windows 8 question I google for leads me to an excellent answer here.
My Computer
System One
-
- OS
- Windows 8 x64
- Computer type
- Laptop
- System Manufacturer/Model
- Samsung NP550P5C
- CPU
- 4ghz Intel
- Motherboard
- SAMSUNG ELECTRONICS CO., LTD. NP550P5C-A02UB
- Memory
- 4gb
- Graphics Card(s)
- Intel
- Sound Card
- "High definition audio device"
- Monitor(s) Displays
- Generic PnP Monitor (15.3"vis)
- Screen Resolution
- 1366x768
- Hard Drives
- Hitachi HTS547575A9E384 750gb SATA
- Keyboard
- "HID keyboard device"
- Mouse
- "HID compliant mouse" and Amazon wireless mouse
- Internet Speed
- it's Verizon DSL so 2.5mbps :-(
- Browser
- Firefox
- Antivirus
- Avast
- Other Info
- Online Armor
Emsisoft Antimalware
I have Belarc Advisor which can pull info better than the device manager if any is needed.