BSODs at startup or from sleep - can anyone read dumps?

fotyc

New Member
Messages
40
I have a Samsung Series 5 laptop that I got last summer that has given me a series of problems, the biggest of which was the Windows 8.1 upgrade. That's been undone now and it boots properly and works well again, except that when starting up, or waking from sleep, it will restart and give me the little message that says my computer had a problem and had to restart and do I want to send the dumps to Microsoft. It used to do this before Win8.1, but in the 8.1 catastrophe I kind of had put it out of my mind. It has done it twice in the past 24 hours and I tried to read my minidumps but of course cannot without installing the whole SDK which I hope not to do. I downloaded the diagnostic tool and ran it and have the result to attach. I hope this is right.

I apologize if I don't respond right away to private messages - it appears I am not getting notifications from the forums even though I believe I have them turned on.

The PC is a Samsung running Windows 8, 64bit. I have Online Armor firewall, Emsisoft Antimalware, and Avast antivirus. Please let me know if I have omitted anything. I have the minidumps zipped up, if they are not included in the diagnostic file. Thanks to everyone who runs such a great forum - every Windows 8 question I google for leads me to an excellent answer here.
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP550P5C
    CPU
    4ghz Intel
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP550P5C-A02UB
    Memory
    4gb
    Graphics Card(s)
    Intel
    Sound Card
    "High definition audio device"
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi HTS547575A9E384 750gb SATA
    Keyboard
    "HID keyboard device"
    Mouse
    "HID compliant mouse" and Amazon wireless mouse
    Internet Speed
    it's Verizon DSL so 2.5mbps :-(
    Browser
    Firefox
    Antivirus
    Avast
    Other Info
    Online Armor
    Emsisoft Antimalware
    I have Belarc Advisor which can pull info better than the device manager if any is needed.
Uninstall Armor firewall, uninstall Emsisoft Antimalware, uninstall Avast antivirus.

Set Windows Defender and Windows Firewall to Automatic and start them too.

Delete this driver:

Code:
3: kd> lmvm pcouffin
start             end                 module name
fffff880`03f74000 fffff880`03f88380   pcouffin   (deferred)             
    Image path: \SystemRoot\System32\Drivers\pcouffin.sys
    Image name: pcouffin.sys
    Timestamp:        Tue Dec 05 09:39:30 2006 (457584A2)
    CheckSum:         00019954
    ImageSize:        00014380
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Then open Regedit and delete its subkey found at the following location:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

Reboot, then fix your DVD drive like this:

http://www.eightforums.com/drivers-hardware/39712-dvd-rom-not-reading-any-disc.html#post333599

Enjoy.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
??

Would you mind explaining a little bit about why you say that is the fix for my problem? Did you see something to indicate that one of my security programs is the issue, or that my DVD drive is the issue? I'm reluctant to embark on these steps if I don't understand why I'd be taking them. Thanks!
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP550P5C
    CPU
    4ghz Intel
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. NP550P5C-A02UB
    Memory
    4gb
    Graphics Card(s)
    Intel
    Sound Card
    "High definition audio device"
    Monitor(s) Displays
    Generic PnP Monitor (15.3"vis)
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi HTS547575A9E384 750gb SATA
    Keyboard
    "HID keyboard device"
    Mouse
    "HID compliant mouse" and Amazon wireless mouse
    Internet Speed
    it's Verizon DSL so 2.5mbps :-(
    Browser
    Firefox
    Antivirus
    Avast
    Other Info
    Online Armor
    Emsisoft Antimalware
    I have Belarc Advisor which can pull info better than the device manager if any is needed.
I feel well and confident about advice given, and also feel I've done more than enough to help the machine. Of course, it's your machine so you dictate what is done and what is not done.

Best of luck.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Back
Top