BSOD Kernel Data Inpage Error (bowser)

Richaye

New Member
Messages
11
Okay so I've been working on my mothers laptop and she has a HP Pavilion G6-1C51NR. She told me her laptop was a bit slow, so I decide to upgrade her to Win 8.1 from Win 7. I did a fresh install of Win 8 then updated to Win 8.1, now here is the weird part. Every time I boot the Laptop I get the Kernal Data Inpage Error once, then it restarts itself and it normally boots into the OS and I am able to use the laptop fine. This never happened when she had Win 7 on her laptop, and she had no viruses either. It started to happen ever since I installed Win 8 to her laptop, it happened on Win 8 and on 8.1. I have even re-installed the OS multiple times to see if it fixes it, but nope still has the issue.

Hope I can get some help here, on how to fix this issue.

Thanks
 
Last edited:

My Computer

System One

  • OS
    Win 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    i7 4930k
    Motherboard
    MSI X79A-GD45 Plus
    Memory
    Kingston HyperX 16GB @ 1600
    Graphics Card(s)
    EVGA GTX 770 w/ ACX Cooling
    Sound Card
    Logitech G930
    Monitor(s) Displays
    LG 24"
    Screen Resolution
    1920x1080
    Hard Drives
    128GB Crucial SSD
    1TB WD HDD
    PSU
    Corsair Professional Series HX850
    Case
    Fractal Design Define R3 Case
    Cooling
    Corsair H80i Liquid Cooling - Push/Pull Config
    Keyboard
    Ducky G2 Pro TKL
    Mouse
    Logitech G600
    Antivirus
    Avast & Malwarebytes

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Hey, sorry!

Here it is, thanks for the help. :)
 

My Computer

System One

  • OS
    Win 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    i7 4930k
    Motherboard
    MSI X79A-GD45 Plus
    Memory
    Kingston HyperX 16GB @ 1600
    Graphics Card(s)
    EVGA GTX 770 w/ ACX Cooling
    Sound Card
    Logitech G930
    Monitor(s) Displays
    LG 24"
    Screen Resolution
    1920x1080
    Hard Drives
    128GB Crucial SSD
    1TB WD HDD
    PSU
    Corsair Professional Series HX850
    Case
    Fractal Design Define R3 Case
    Cooling
    Corsair H80i Liquid Cooling - Push/Pull Config
    Keyboard
    Ducky G2 Pro TKL
    Mouse
    Logitech G600
    Antivirus
    Avast & Malwarebytes
Okay so I installed it, and am still having the same issue. :(
 

My Computer

System One

  • OS
    Win 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    i7 4930k
    Motherboard
    MSI X79A-GD45 Plus
    Memory
    Kingston HyperX 16GB @ 1600
    Graphics Card(s)
    EVGA GTX 770 w/ ACX Cooling
    Sound Card
    Logitech G930
    Monitor(s) Displays
    LG 24"
    Screen Resolution
    1920x1080
    Hard Drives
    128GB Crucial SSD
    1TB WD HDD
    PSU
    Corsair Professional Series HX850
    Case
    Fractal Design Define R3 Case
    Cooling
    Corsair H80i Liquid Cooling - Push/Pull Config
    Keyboard
    Ducky G2 Pro TKL
    Mouse
    Logitech G600
    Antivirus
    Avast & Malwarebytes

That's a bluetooth driver or wirless button driver? (Google seems to lead to both.)

Anyhow, the crashes are in atapi.sys and I can't seem to see a good reason for them. Perhaps one of the below, in order of likelihood:

I noticed you had Avast installed, and then removed it, but the removal wasn't complete. Use the tool from them to remove it. You can download it.

You don't have the AMD proprietary storage driver installed, so that should be done.

Code:
Name    ATA Channel 0
Manufacturer    (Standard IDE ATA/ATAPI controllers)
Status    OK
PNP Device ID    PCIIDE\IDECHANNEL\4&295B16EA&0&0
Driver    c:\windows\system32\drivers\atapi.sys (6.3.9600.16384, 25.84 KB (26,464 bytes), 8/22/2013 5:22 AM)
    
Name    ATA Channel 1
Manufacturer    (Standard IDE ATA/ATAPI controllers)
Status    OK
PNP Device ID    PCIIDE\IDECHANNEL\4&295B16EA&0&1
Driver    c:\windows\system32\drivers\atapi.sys (6.3.9600.16384, 25.84 KB (26,464 bytes), 8/22/2013 5:22 AM)
    
Name    Standard Dual Channel PCI IDE Controller
Manufacturer    (Standard IDE ATA/ATAPI controllers)
Status    OK
PNP Device ID    PCI\VEN_1002&DEV_4390&SUBSYS_1699103C&REV_00\3&2411E6FE&0&88
I/O Port    0x00003118-0x0000311F
I/O Port    0x00003124-0x00003127
I/O Port    0x00003110-0x00003117
I/O Port    0x00003120-0x00003123
I/O Port    0x00003100-0x0000310F
Memory Address    0xF044C000-0xF044C3FF
IRQ Channel    IRQ 19
Driver    c:\windows\system32\drivers\pciide.sys (6.3.9600.16384, 14.34 KB (14,688 bytes), 8/22/2013 5:22 AM)

AMD Chipset Drivers

And Realtek storage driver needs to be updated.

Code:
RtsPStor RtsPStor.sys Thu Mar 29 03:09:33 2012 (4F740AAD)

Realtek
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Ok so I installed everything you guys listed.

Now when I boot the windows logo pops up and it loads for a few seconds, then my screen goes black. And it boots again to the windows logo then it loads me in and I can use the laptop fine.

As for the Avast thing, I had just installed Avast before getting the dumps/info I attached above. Not sure if that's the issue for that because I did not uninstall it.

Thanks for all the help so far.

Oh and as for the Synaptic drivers. I was not able to install them, so the hp site under the laptop model and downloaded the drivers from there.
 

My Computer

System One

  • OS
    Win 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    i7 4930k
    Motherboard
    MSI X79A-GD45 Plus
    Memory
    Kingston HyperX 16GB @ 1600
    Graphics Card(s)
    EVGA GTX 770 w/ ACX Cooling
    Sound Card
    Logitech G930
    Monitor(s) Displays
    LG 24"
    Screen Resolution
    1920x1080
    Hard Drives
    128GB Crucial SSD
    1TB WD HDD
    PSU
    Corsair Professional Series HX850
    Case
    Fractal Design Define R3 Case
    Cooling
    Corsair H80i Liquid Cooling - Push/Pull Config
    Keyboard
    Ducky G2 Pro TKL
    Mouse
    Logitech G600
    Antivirus
    Avast & Malwarebytes
Just got another BSOD while booting the laptop.
 

My Computer

System One

  • OS
    Win 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    i7 4930k
    Motherboard
    MSI X79A-GD45 Plus
    Memory
    Kingston HyperX 16GB @ 1600
    Graphics Card(s)
    EVGA GTX 770 w/ ACX Cooling
    Sound Card
    Logitech G930
    Monitor(s) Displays
    LG 24"
    Screen Resolution
    1920x1080
    Hard Drives
    128GB Crucial SSD
    1TB WD HDD
    PSU
    Corsair Professional Series HX850
    Case
    Fractal Design Define R3 Case
    Cooling
    Corsair H80i Liquid Cooling - Push/Pull Config
    Keyboard
    Ducky G2 Pro TKL
    Mouse
    Logitech G600
    Antivirus
    Avast & Malwarebytes
Use removal tool for Avast.

Take any discs out of the optical drive for now.

Make sure other drivers have been updated.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Yes.

Synaptics (SynTP) Mouse (10/17/2013 17.0.19.0) Install Failed
 

My Computer

System One

  • OS
    Win 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    i7 4930k
    Motherboard
    MSI X79A-GD45 Plus
    Memory
    Kingston HyperX 16GB @ 1600
    Graphics Card(s)
    EVGA GTX 770 w/ ACX Cooling
    Sound Card
    Logitech G930
    Monitor(s) Displays
    LG 24"
    Screen Resolution
    1920x1080
    Hard Drives
    128GB Crucial SSD
    1TB WD HDD
    PSU
    Corsair Professional Series HX850
    Case
    Fractal Design Define R3 Case
    Cooling
    Corsair H80i Liquid Cooling - Push/Pull Config
    Keyboard
    Ducky G2 Pro TKL
    Mouse
    Logitech G600
    Antivirus
    Avast & Malwarebytes
Gimme a sec. I'm checking on the driver for ya. I'll edit soon.

Ya ok, nice.

Extract the Synaptics download to any folder on the machine.

Open Device Manager. Right click on Synaptics, choose Update Driver Software, browse my computer, let me pick, have disk, browse...

then double click on WinWDF\x64\SynPD.inf

and continue with the install until done.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Okay when trying that I got.

Windows found driver software for your device but encountered an error while attempting to install it.

Synaptics PS/2 Port TouchPad

The third-party INF does not contain digital signature information.

If you know the manufacturer of your device, you can visit its website and check the support section for the driver software.
 

My Computer

System One

  • OS
    Win 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    i7 4930k
    Motherboard
    MSI X79A-GD45 Plus
    Memory
    Kingston HyperX 16GB @ 1600
    Graphics Card(s)
    EVGA GTX 770 w/ ACX Cooling
    Sound Card
    Logitech G930
    Monitor(s) Displays
    LG 24"
    Screen Resolution
    1920x1080
    Hard Drives
    128GB Crucial SSD
    1TB WD HDD
    PSU
    Corsair Professional Series HX850
    Case
    Fractal Design Define R3 Case
    Cooling
    Corsair H80i Liquid Cooling - Push/Pull Config
    Keyboard
    Ducky G2 Pro TKL
    Mouse
    Logitech G600
    Antivirus
    Avast & Malwarebytes
Okay, so I've uploaded a new one to see if that helps.
 

My Computer

System One

  • OS
    Win 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    i7 4930k
    Motherboard
    MSI X79A-GD45 Plus
    Memory
    Kingston HyperX 16GB @ 1600
    Graphics Card(s)
    EVGA GTX 770 w/ ACX Cooling
    Sound Card
    Logitech G930
    Monitor(s) Displays
    LG 24"
    Screen Resolution
    1920x1080
    Hard Drives
    128GB Crucial SSD
    1TB WD HDD
    PSU
    Corsair Professional Series HX850
    Case
    Fractal Design Define R3 Case
    Cooling
    Corsair H80i Liquid Cooling - Push/Pull Config
    Keyboard
    Ducky G2 Pro TKL
    Mouse
    Logitech G600
    Antivirus
    Avast & Malwarebytes
You don't have the AMD proprietary storage driver installed, so that should be done.

Code:
Name    ATA Channel 0
Manufacturer    (Standard IDE ATA/ATAPI controllers)
Status    OK
PNP Device ID    PCIIDE\IDECHANNEL\4&295B16EA&0&0
Driver    c:\windows\system32\drivers\atapi.sys (6.3.9600.16384, 25.84 KB (26,464 bytes), 8/22/2013 5:22 AM)
    
Name    ATA Channel 1
Manufacturer    (Standard IDE ATA/ATAPI controllers)
Status    OK
PNP Device ID    PCIIDE\IDECHANNEL\4&295B16EA&0&1
Driver    c:\windows\system32\drivers\atapi.sys (6.3.9600.16384, 25.84 KB (26,464 bytes), 8/22/2013 5:22 AM)
    
Name    Standard Dual Channel PCI IDE Controller
Manufacturer    (Standard IDE ATA/ATAPI controllers)
Status    OK
PNP Device ID    PCI\VEN_1002&DEV_4390&SUBSYS_1699103C&REV_00\3&2411E6FE&0&88
I/O Port    0x00003118-0x0000311F
I/O Port    0x00003124-0x00003127
I/O Port    0x00003110-0x00003117
I/O Port    0x00003120-0x00003123
I/O Port    0x00003100-0x0000310F
Memory Address    0xF044C000-0xF044C3FF
IRQ Channel    IRQ 19
Driver    c:\windows\system32\drivers\pciide.sys (6.3.9600.16384, 14.34 KB (14,688 bytes), 8/22/2013 5:22 AM)

AMD Chipset Drivers

In addition, disable the page file completely. Reboot. Then set it back to default so Windows handles it and its size.

After, run this command from elevated prompt:

chkdsk /r
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
You don't have the AMD proprietary storage driver installed, so that should be done.

Code:
Name    ATA Channel 0
Manufacturer    (Standard IDE ATA/ATAPI controllers)
Status    OK
PNP Device ID    PCIIDE\IDECHANNEL\4&295B16EA&0&0
Driver    c:\windows\system32\drivers\atapi.sys (6.3.9600.16384, 25.84 KB (26,464 bytes), 8/22/2013 5:22 AM)
    
Name    ATA Channel 1
Manufacturer    (Standard IDE ATA/ATAPI controllers)
Status    OK
PNP Device ID    PCIIDE\IDECHANNEL\4&295B16EA&0&1
Driver    c:\windows\system32\drivers\atapi.sys (6.3.9600.16384, 25.84 KB (26,464 bytes), 8/22/2013 5:22 AM)
    
Name    Standard Dual Channel PCI IDE Controller
Manufacturer    (Standard IDE ATA/ATAPI controllers)
Status    OK
PNP Device ID    PCI\VEN_1002&DEV_4390&SUBSYS_1699103C&REV_00\3&2411E6FE&0&88
I/O Port    0x00003118-0x0000311F
I/O Port    0x00003124-0x00003127
I/O Port    0x00003110-0x00003117
I/O Port    0x00003120-0x00003123
I/O Port    0x00003100-0x0000310F
Memory Address    0xF044C000-0xF044C3FF
IRQ Channel    IRQ 19
Driver    c:\windows\system32\drivers\pciide.sys (6.3.9600.16384, 14.34 KB (14,688 bytes), 8/22/2013 5:22 AM)

AMD Chipset Drivers

In addition, disable the page file completely. Reboot. Then set it back to default so Windows handles it and its size.

After, run this command from elevated prompt:

chkdsk /r

I'm sorry I don't understated. Can you explain a bit more?
 

My Computer

System One

  • OS
    Win 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    i7 4930k
    Motherboard
    MSI X79A-GD45 Plus
    Memory
    Kingston HyperX 16GB @ 1600
    Graphics Card(s)
    EVGA GTX 770 w/ ACX Cooling
    Sound Card
    Logitech G930
    Monitor(s) Displays
    LG 24"
    Screen Resolution
    1920x1080
    Hard Drives
    128GB Crucial SSD
    1TB WD HDD
    PSU
    Corsair Professional Series HX850
    Case
    Fractal Design Define R3 Case
    Cooling
    Corsair H80i Liquid Cooling - Push/Pull Config
    Keyboard
    Ducky G2 Pro TKL
    Mouse
    Logitech G600
    Antivirus
    Avast & Malwarebytes
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