Windows 8 and 8.1 Forums

Video_tdr_failure, cannot boot, only external display

  1. #1

    Posts : 12
    Windows 8

    Video_tdr_failure, cannot boot, only external display

    Hope you can help me out, I've searched for this problem but haven't found a thread which has exactly the same problem as mine so here goes:

    I recently set up an external monitor to hook up to a Win8 upgraded Toshiba Satellite A300, as an extended desktop. Everything was working fine, until as I was browsing using Google Chrome, both the screens froze. Therefore, I switched off the laptop and attempted to restart, but the boot process only displayed on the external monitor, with a blank screen on my laptop. Then, a BSoD with the error 'video_tdr_failure' appeared, and now the boot process stalls at that stage, and I have to manually switch off to restart. I can still access the BIOS, but cannot boot into Safe Mode so far. I have attempted to change the display options in the BIOS, but to no avail.

    Is my GPU buggered? I understand that I cannot replace it without replacing the motherboard on the A300. I haven't booted using a Win8 disk yet as it's at home (I'm at University), so can I attempt to save it using that if it's a software issue?

    Thanks in advance for any help you can provide!

      My System SpecsSystem Spec

  2. #2

    Posts : 1,883

    0x116 or 0x117 stop errors are some of the more difficult ones to fix, since the potential causes are extremely numerous, and the driver is not usually one of them. (Unless we're dealing with an ancient version, here - which is doubtful.) I know a thing or two about it.

    Um, tell you what. Is it possible for you to attach the hard drive to a desktop, easily?

    How we can proceed depends on your answer.

    Did you try booting without the external monitor attached?

    No, your actual hardware is not damaged, but rather, it's fine. (Unless you know you specifically abused it somehow; then that could be another story entirely, hah.)

    One further question: How is the air flow doing on machine? Fan(s) still blow air out at a decent pressure when necessary?

    You could try removing the battery and unplug the machine for a minute or so. See if it boots at all then, too.
      My System SpecsSystem Spec

  3. #3

    Posts : 12
    Windows 8

    Thanks for your reply, it's nice to know that it's not a hardware issue!

    Unfortunately I don't have access to a desktop - I guess I could bring it to a repair shop if it's imperative to sourcing the problem?

    I have tried several times to boot without the external monitor attached, but the screen is always completely blank (except for a slight change in shade of black as it powers on!)

    I've unplugged the laptop and taken out the battery for around 2 hours now, attempted to boot and nothing has changed!

    The air flow seems fine, the laptop is always on a riser on my desk too, and I haven't noticed any change in the sound made by the fan recently either.

    Hope this info is of use, and thanks again for your help!
      My System SpecsSystem Spec

  4. #4

    Posts : 1,883

    Boot to Knoppix, which is a Linux live operating system. It will work without installing. Just simply boot to the burned .iso.

    I'm almost positive that it has NTFS reading access, so you should be able to access the hard drive, and be able to access \Windows\Minidump folder.

    Attach the files in there to a new post here.

    You'll also be able to use Knoppix to delete driver files, if that is what we will need to do.

    KNOPPIX - Live Linux Filesystem On CD
      My System SpecsSystem Spec

  5. #5

    Posts : 12
    Windows 8

    I've attached the contents of the Minidump folder (only one file).

    I was only able to access the hard disk in read only mode as there was a hibernation partition I wasn't able to get rid of - what's the workaround for this if I will need to delete drivers? Sorry for my ignorance!
      My System SpecsSystem Spec

  6. #6

    Posts : 1,883

    The good news is that there are a few obviously (to me) bad drivers on the system, so it is looking very strongly that this is only a software issue, as suspected.

    They are:

    0: kd> lmvm HSX_CNXT
    start    end        module name
    9a720000 9a7d5000   HSX_CNXT   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\HSX_CNXT.sys
        Image name: HSX_CNXT.sys
        Timestamp:        Thu Aug 02 20:51:06 2007 (46B27BFA)
        CheckSum:         000AA6C0
        ImageSize:        000B5000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    0: kd> lmvm HSX_DPV 
    start    end        module name
    9a61d000 9a720000   HSX_DPV    (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\HSX_DPV.sys
        Image name: HSX_DPV.sys
        Timestamp:        Thu Aug 02 20:52:43 2007 (46B27C5B)
        CheckSum:         000F4119
        ImageSize:        00103000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    0: kd> lmvm HSXHWAZL 
    start    end        module name
    9b38b000 9b3c9000   HSXHWAZL   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\HSXHWAZL.sys
        Image name: HSXHWAZL.sys
        Timestamp:        Thu Aug 02 20:51:15 2007 (46B27C03)
        CheckSum:         00035D1C
        ImageSize:        0003E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    0: kd> lmvm netwlv32
    start    end        module name
    9b434000 9ba93000   netwlv32   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\netwlv32.sys
        Image name: netwlv32.sys
        Timestamp:        Mon Aug 16 10:26:04 2010 (4C694A7C)
        CheckSum:         0065BC40
        ImageSize:        0065F000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    0: kd> lmvm o2media
    start    end        module name
    81d7c000 81d84580   o2media    (deferred)             
        Image path: \SystemRoot\System32\drivers\o2media.sys
        Image name: o2media.sys
        Timestamp:        Mon Nov 14 00:28:33 2005 (43782081)
        CheckSum:         0000945A
        ImageSize:        00008580
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    The video driver itself is not up to date as much as I'd like, but we will leave it alone for now. If needed, we will turn our attention to doing something about that before you are able to boot to Windows again, but I suspect not.

    If you have the Windows install DVD, you can use that to get a command prompt to be able to delete the files shown above.

    The first command would be cd X:\Windows\System32\drivers (where x = the drive letter of what normally is C:)

    Then del FILENAMEHERE.sys, obviously using the correct file name, each time for each shown.

    Perhaps you can use my attachment to make a USB bootable key to be able to access the files. Not really sure, as I have not used it in ages. If not, and the suggestions above are not feasible, we'll figure something else out on how to proceed.

    If you do get back to Windows successfully, we will then do some good driver work to fix the broken devices - AND - update the video driver.

    Another suggestion is since you're at University, I am sure someone else around there has a desktop you can ask to attach your drive into, for a short period of time, to do the deleting work. Even one of the computer labs on campus might be willing to mess with it with ya to do this. The people working or running it are probably enthusiasts and would likely be glad to.
      My System SpecsSystem Spec

  7. #7

    Posts : 12
    Windows 8

    I've managed to delete all those files (after a few fails using cmd!), and have checked their deletion through Knoppix. I've attempted to boot, but nothing has changed! Really appreciate your time with this by the way!
      My System SpecsSystem Spec

  8. #8

    Posts : 1,883

    Quote Originally Posted by GerRobs View Post
    I've managed to delete all those files (after a few fails using cmd!), and have checked their deletion through Knoppix. I've attempted to boot, but nothing has changed! Really appreciate your time with this by the way!
    Did you get another bsod at all, though?

    It's of no bother whatsoever. If I didn't like helping out, I wouldn't be here doing it.

    You could give this a little try.

    Delete these two files for the video. Windows can boot well without them. If it does boot after, you can install the latest beta driver from April 2013 for it. I wanted to try simply giving you those two driver files to overwrite, but you'll have an even better chance without any drivers for video whatsoever at all (besides generic Windows one that it will use.)



    If it still doesn't boot well (try safe mode too) - then try to update the firmware for it from Toshiba, to latest.

    Good luck.
      My System SpecsSystem Spec

  9. #9

    Posts : 12
    Windows 8

    I deleted the files, and I'm able to boot normally (albeit only on the external screen of course). I attempted to install the April 2013 driver, but got another BSoD in the middle of the installation process...! Back to sqaure one so to speak with normal boot.

    I have been able to boot into safe mode (with the -dag and -pag files in the drivers directory). If I delete them I can boot as normal, as above. I've attached the latest dump file if they're of any use.

    What was the firmware you wanted me to update? I found firmware updates by Toshiba from 2009, those were the latest on the system.
      My System SpecsSystem Spec

  10. #10

    Posts : 1,883

    We're getting somewhere then.

    Download this and use it in safe mode to clean out all of the ATI/AMD files and settings:

    Download Driver Fusion

    Be careful NOT to check off the storage or chipset check boxes when using.

    If it says it can't get rid of an item or two because it wants you to pay, you can delete what it is showing manually, yourself.

    While doing that in Safe Mode - delete this very old audio driver too: C:\Windows\System32\drivers\xaudio.sys

    and this very old one too:


    and one more:


    Uninstall Daemon Tools, Daemon Tools Lite or Alcohol - whichever you have.

    Reboot to normal mode and install beta video driver.

    If it all goes as planned, we'll fix all the other devices that need proper drivers now.
      My System SpecsSystem Spec

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