Windows 8.1 first cold boot always BSOD at windows loading

khangwei · Jan 9, 2014

Hi,

Please help. I am at wits end. I have tried with a new harddisk, took out my graphics card, checked my memory, they all seemed fine. My computer always run into a quick BSOD during the first boot and I am unable to see the error message and it restarts back to BIOS followed by a successful boot into windows on the second try. Occasionally, on the second try, it would go into windows repair and say that windows did not start up correctly etc. Normally, once it gets into windows, it would be ok. I did have once that I got a BSOD in windows.

Another interesting point to note is I can circumvent the cold boot crash issue by going to BIOS immediately on boot and exit it. This way, it would normally boot into windows without issues.

I suspect this is due to the on board network card but I cannot be sure. I would appreciate any advice or help on this. This is extremely frustrating as this computer is only 1 week old and I have spent a lot of time troubleshooting it. I have tried uninstalling, cleaning and re-installing the latest network drive.

Please note that the cold boot crash issue does not always generate a mini dump file.

Recently, it has been showing System thread exception not handled.

Thanks in advance.

khangwei · Jan 9, 2014

Just an update, I turned off Automatic restart and here is what I see on a cold boot:

Your PC needs to restart.
Please hold down the power button.
Error Code: 0x00000078
Parameters:
0xFFFFFFFFC0000005
0xFFFFF80352F9444F
0xFFFFF803541E5268
0xFFFFF803541E4A70

MasterChief · Jan 9, 2014

Hey.

Code:

1: kd> lmvm bwcW8x64
start             end                 module name
fffff800`0185e000 fffff800`019b3000   bwcW8x64 T (no symbols)           
    Loaded symbol image file: bwcW8x64.sys
    Image path: \SystemRoot\system32\DRIVERS\bwcW8x64.sys
    Image name: bwcW8x64.sys
    Timestamp:        Wed Feb 13 12:25:48 2013 (511BCC9C)
    CheckSum:         0001741F
    ImageSize:        00155000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Uninstall Killer Bandwidth software.

Have fun with the new machine.

khangwei · Jan 9, 2014

Hi Masterchief,

Thanks. It was already uninstalled. I only have the driver running currently. Those are probably old dumps before it was uninstalled. I am still seeing BSOD on first boot.

MasterChief · Jan 9, 2014

khangwei said:
Hi Masterchief,

Thanks. It was already uninstalled. I only have the driver running currently. Those are probably old dumps before it was uninstalled. I am still seeing BSOD on first boot.

The driver IS the issue. Uninstall that and you're good.

You're welcome.

If you run into any more issues for whatever reason, just post a new crash dump of it.

khangwei · Jan 9, 2014

Hi Masterchief,

Somehow my cold boot is only showing this and not creating any new dumps! This is the only thing I can see on first boot:

Your PC needs to restart.
Please hold down the power button.
Error Code: 0x00000078
Parameters:
0xFFFFFFFFC0000005
0xFFFFF80352F9444F
0xFFFFF803541E5268
0xFFFFF803541E4A70

Any idea why?

khangwei · Jan 9, 2014

MasterChief said:
khangwei said:

Hi Masterchief,

Thanks. It was already uninstalled. I only have the driver running currently. Those are probably old dumps before it was uninstalled. I am still seeing BSOD on first boot.

Click to expand...

The driver IS the issue. Uninstall that and you're good.

You're welcome.

So you mean I should uninstall the driver and not use the onboard lan? That is the latest driver available.

MasterChief · Jan 9, 2014

No, no.

I was under the impression that this Killer Bandwidth is some 3rd party application.

If it is really for your actual adapter, then try updating it from here instead: http://www.killergaming.com/support/Downloads

Install latest Java, and let Intel's website scan for update and install whatever it might show.

Keep us updated please with new crash dumps if necessary, or success story.

Update the Realtek Audio driver from Realtek's site if ya can too. (That should get rid of this very old driver: MBfilt64.sys)

Code:

0: kd> lmvm MBfilt64
start             end                 module name
fffff800`031d7000 fffff800`031e5000   MBfilt64 T (no symbols)           
    Loaded symbol image file: MBfilt64.sys
    Image path: \SystemRoot\system32\drivers\MBfilt64.sys
    Image name: MBfilt64.sys
    Timestamp:        Thu Jul 30 23:40:32 2009 (4A7267B0)
    CheckSum:         0000FF02
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

What very well may be the problem, is this: WPRO_41_2001.sys

Code:

0: kd> lmvm WPRO_41_2001
start             end                 module name
fffff800`0378a000 fffff800`03796000   WPRO_41_2001 T (no symbols)           
    Loaded symbol image file: WPRO_41_2001.sys
    Image path: \SystemRoot\system32\drivers\WPRO_41_2001.sys
    Image name: WPRO_41_2001.sys
    Timestamp:        Mon Nov 07 16:04:48 2011 (4EB847F0)
    CheckSum:         00015ADC
    ImageSize:        0000C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I'd uninstall the software that owns it. WinPcap was just updated not too long ago. See about using that instead, if you're so inclined.

WinPcap · Download

khangwei · Jan 9, 2014

Thanks again for the advice.

My lan driver is the latest available from killer gaming. I will go ahead and update my audio driver now.

My first cold boot is alternating between these 2 error messages / BSODs. Somehow, I do not get new dump files. Just these.

I am not sure why.

MasterChief · Jan 9, 2014

Yep. Gotcha. I made a few edits in my previous post that should set things well. See how it goes and we're here.

khangwei · Jan 9, 2014

Sorry, I am a little lost now.

What is WPRO_41_2001.sys ? I do not know what software/hardware is using this.

What is winPcap for ?

Thanks alot

MasterChief · Jan 9, 2014

khangwei said:
Sorry, I am a little lost now.

What is WPRO_41_2001.sys ? I do not know what software/hardware is using this.

What is winPcap for ?

Thanks alot

The WPRO_41_2001.sys driver is on old version of the WinPcap driver, according to Usasma's resource.

Reference: Driver Reference Table - WPRO_41_2001.sys

It is a network driver that has the ability to capture all data entering or leaving an adapter. For that reason and being that your adapter driver was crashing, it is the most likely cause of your issues at this time.

If you did not intentionally install it alongside something like Wireshark, then it is not without reason that a black hat hacker installed it on you. It's unlikely but very reasonable and practical for them to do so.

So, I would look at your installed software to see what you might have installed that installed that too, then uninstall. It may even show in the uninstall list simply as WinPcap. If you see that, uninstall that directly.

If you're still stuck on getting rid of it, let me know and we'll take care of it manually.

khangwei · Jan 10, 2014

Hi,

I have installed this. Doesn't work. BSOD still occurring on first cold boot.

MasterChief · Jan 10, 2014

khangwei said:
Hi,

I have installed this. Doesn't work. BSOD still occurring on first cold boot.

Ok, cool, but installing the new WinPcap might not have gotten rid of the old file, which is needed to do.

You can check at C:\Windows\System32\drivers for the WPRO_41_2001.sys file. If it is still there, it still needs to be uninstalled or removed manually. (Let me know if you need instructions on how to.)

(The new and "good" WinPcap driver is at the same location with the name of npf.sys.)

If it is gone, please provide a new crash dump reflecting the current state of the machine.

-AND-

Please provide a screenshot of CPU-Z's memory tab and a screenshot for each stick of memory you have of the SPD tab.

bassfisher6522 · Jan 10, 2014

My questions: Why have you not provided your system specs and what is this killer gaming driver/software? I've tired to get on to the Killergaming site and no browser can find anything. So I'm very suspicious of that driver/software.

Windows 8.1 first cold boot always BSOD at windows loading

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