Windows 8 and 8.1 Forums


  1. #1

    Posts : 7
    Windows 8.1


    The BSOD's started getting really violent yesterday. I was ready to throw my laptop out the window.

    I've had it for about 4-5 months, bought brand new from Futureshop. I got one blue screen once shortly after I bought it, like two months ago or something, but I don't remember what the error was, and it didn't happen again for a long while, so I thought I maybe just was running too much or something.

    Yesterday I was burning DVD's for a family project with DVDStyler while watching videos on Youtube, and every half-hour or so I'd be in the middle of burning a DVD and bam, my laptop would crash and along with the oh-so-elegant sad face Microsoft decided to incorporate into their BSOD message, I was given the error IRQL_GT_ZERO_AT_SYSTEM_SERVICE that I could 'look up later'.

    Well I did look it up later and I have no idea what's going on, because no one seems to be having the same problem as me.

    Today I was watching a show on a website while burning another DVD, hoping I'd be able to get somewhere, but nope, low and behold another BSOD.

    So I came here. And I blue screened again!! Trying to use the SF_Diagnostic_Tool, my computer crashed! I wasn't even doing anything, I had the program running, and this webpage open and I blue screened!! Eventually though I managed to get put together the rar file.

    I honestly have no idea what's going on, I hope you guys can help. D:

      My System SpecsSystem Spec

  2. #2

    Posts : 1,360
    Windows 8.1 Enterprise

    Hi HannahDJA,

    I have looked at the crash dump files and the problem points to outdated drivers. Below is a list of software to install.

    Download & Install one at a time. If you have any questions feel free to ask.

    1) Realtek Audio -

    2) Atheros Bluetooth -

    3) Broadcom Card Reader -

    4) Intel Management Engine -

    5) Intel VGA -

    6) Atheros Wireless -

    **Note: Before attempting to update the BIOS, close ALL programs, DISABLE any anti-virus software.**

    7) BIOS Version 2.17 -
      My System SpecsSystem Spec

  3. #3

    Posts : 7
    Windows 8.1

    Thanks so much!!

    I did run into something though, when going to install the VGA Intel drivers, it says that I already have drivers of a newer version installed for my Intel Display Audio and Intel HD Graphics. Should I go ahead with that, or no?
      My System SpecsSystem Spec

  4. #4

    Posts : 1,360
    Windows 8.1 Enterprise

    That's fine, you can skip that one.
      My System SpecsSystem Spec

  5. #5

    Posts : 7
    Windows 8.1

    Well. All that seemed to work for about 4 days.

    Until today. I unplugged a USB microphone and my system blue screened. Same error and everything. Now I'm just convinced that me and Windows 8 are no longer able to get along. I miss windows 7. Can't get one of those because no one sells them for a decent price retail anymore and Mac's are too expensive on a college student's salary.

    Attached a new .zip file of my dump logs and whatnot.

    Did I miss something? Or am I just really freaking unlucky? If it's because I'm running too many programs, then I guess I'm stuck with blue screens until I can afford a different computer. My job requires that several RAM eating programs be run at once, so I suppose I'm S.O.L.

    Thanks for helping, in advance.
      My System SpecsSystem Spec

  6. #6

    Posts : 1,360
    Windows 8.1 Enterprise

    I believe I have found exactly what the problem is. Audiodg.exe is causing this problem. I will need some extra information to determine how to safely disable it.

    ** For informational purposes only **
    Debugging Details:
    PROCESS_NAME:  audiodg.exe
    00007ffa`27b565ea c3              ret
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    LAST_CONTROL_TRANSFER:  from fffff80081f6c7e9 to fffff80081f60ca0
    ffffd000`210d1a48 fffff800`81f6c7e9 : 00000000`0000004a 00007ffa`27b565ea 00000000`00000001 00000000`00000000 : nt!KeBugCheckEx
    ffffd000`210d1a50 fffff800`81f6c706 : ffffe000`05cae880 00000000`001f0003 000000e9`3207d4e8 00000000`00000001 : nt!KiBugCheckDispatch+0x69
    ffffd000`210d1b90 00007ffa`27b565ea : 00007ffa`2514b595 00000000`00000001 000000e9`30fb577c 000000e9`30fb57b0 : nt!KiSystemServiceExit+0x24b
    000000e9`3207d4a8 00007ffa`2514b595 : 00000000`00000001 000000e9`30fb577c 000000e9`30fb57b0 00007ffa`2514195c : 0x00007ffa`27b565ea
    000000e9`3207d4b0 00000000`00000001 : 000000e9`30fb577c 000000e9`30fb57b0 00007ffa`2514195c 000000e9`3207d5b8 : 0x00007ffa`2514b595
    000000e9`3207d4b8 000000e9`30fb577c : 000000e9`30fb57b0 00007ffa`2514195c 000000e9`3207d5b8 00007ffa`002f0003 : 0x1
    000000e9`3207d4c0 000000e9`30fb57b0 : 00007ffa`2514195c 000000e9`3207d5b8 00007ffa`002f0003 000000e9`3207d650 : 0x000000e9`30fb577c
    000000e9`3207d4c8 00007ffa`2514195c : 000000e9`3207d5b8 00007ffa`002f0003 000000e9`3207d650 00000000`00000028 : 0x000000e9`30fb57b0
    000000e9`3207d4d0 000000e9`3207d5b8 : 00007ffa`002f0003 000000e9`3207d650 00000000`00000028 000000e9`3207d640 : 0x00007ffa`2514195c
    000000e9`3207d4d8 00007ffa`002f0003 : 000000e9`3207d650 00000000`00000028 000000e9`3207d640 000000e9`00000010 : 0x000000e9`3207d5b8
    000000e9`3207d4e0 000000e9`3207d650 : 00000000`00000028 000000e9`3207d640 000000e9`00000010 00000000`0000133c : 0x00007ffa`002f0003
    000000e9`3207d4e8 00000000`00000028 : 000000e9`3207d640 000000e9`00000010 00000000`0000133c 00007ffa`216400f6 : 0x000000e9`3207d650
    000000e9`3207d4f0 000000e9`3207d640 : 000000e9`00000010 00000000`0000133c 00007ffa`216400f6 00000000`00000028 : 0x28
    000000e9`3207d4f8 000000e9`00000010 : 00000000`0000133c 00007ffa`216400f6 00000000`00000028 00007ffa`26781ac0 : 0x000000e9`3207d640
    000000e9`3207d500 00000000`0000133c : 00007ffa`216400f6 00000000`00000028 00007ffa`26781ac0 00000000`002f0003 : 0x000000e9`00000010
    000000e9`3207d508 00007ffa`216400f6 : 00000000`00000028 00007ffa`26781ac0 00000000`002f0003 67257a68`71b668bc : 0x133c
    000000e9`3207d510 00000000`00000028 : 00007ffa`26781ac0 00000000`002f0003 67257a68`71b668bc 00000000`00000001 : 0x00007ffa`216400f6
    000000e9`3207d518 00007ffa`26781ac0 : 00000000`002f0003 67257a68`71b668bc 00000000`00000001 00007ffa`1b4beac5 : 0x28
    000000e9`3207d520 00000000`002f0003 : 67257a68`71b668bc 00000000`00000001 00007ffa`1b4beac5 000000e9`3207d640 : 0x00007ffa`26781ac0
    000000e9`3207d528 67257a68`71b668bc : 00000000`00000001 00007ffa`1b4beac5 000000e9`3207d640 fc181731`00000010 : 0x2f0003
    000000e9`3207d530 00000000`00000001 : 00007ffa`1b4beac5 000000e9`3207d640 fc181731`00000010 000000e9`3207d690 : 0x67257a68`71b668bc
    000000e9`3207d538 00007ffa`1b4beac5 : 000000e9`3207d640 fc181731`00000010 000000e9`3207d690 000000e9`3207d5b8 : 0x1
    000000e9`3207d540 000000e9`3207d640 : fc181731`00000010 000000e9`3207d690 000000e9`3207d5b8 000000e9`3207d690 : 0x00007ffa`1b4beac5
    000000e9`3207d548 fc181731`00000010 : 000000e9`3207d690 000000e9`3207d5b8 000000e9`3207d690 00007ffa`1b4bdc03 : 0x000000e9`3207d640
    000000e9`3207d550 000000e9`3207d690 : 000000e9`3207d5b8 000000e9`3207d690 00007ffa`1b4bdc03 00000000`00000028 : 0xfc181731`00000010
    000000e9`3207d558 000000e9`3207d5b8 : 000000e9`3207d690 00007ffa`1b4bdc03 00000000`00000028 00000000`002f0003 : 0x000000e9`3207d690
    000000e9`3207d560 000000e9`3207d690 : 00007ffa`1b4bdc03 00000000`00000028 00000000`002f0003 00000000`002f0003 : 0x000000e9`3207d5b8
    000000e9`3207d568 00007ffa`1b4bdc03 : 00000000`00000028 00000000`002f0003 00000000`002f0003 00000000`000011a0 : 0x000000e9`3207d690
    000000e9`3207d570 00000000`00000028 : 00000000`002f0003 00000000`002f0003 00000000`000011a0 000000e9`3207d640 : 0x00007ffa`1b4bdc03
    000000e9`3207d578 00000000`002f0003 : 00000000`002f0003 00000000`000011a0 000000e9`3207d640 00007ffa`00000010 : 0x28
    000000e9`3207d580 00000000`002f0003 : 00000000`000011a0 000000e9`3207d640 00007ffa`00000010 000000e9`3207d690 : 0x2f0003
    000000e9`3207d588 00000000`000011a0 : 000000e9`3207d640 00007ffa`00000010 000000e9`3207d690 000000e9`3207d5b8 : 0x2f0003
    000000e9`3207d590 000000e9`3207d640 : 00007ffa`00000010 000000e9`3207d690 000000e9`3207d5b8 00000000`00000000 : 0x11a0
    000000e9`3207d598 00007ffa`00000010 : 000000e9`3207d690 000000e9`3207d5b8 00000000`00000000 00000000`00000103 : 0x000000e9`3207d640
    000000e9`3207d5a0 000000e9`3207d690 : 000000e9`3207d5b8 00000000`00000000 00000000`00000103 00000000`00000000 : 0x00007ffa`00000010
    000000e9`3207d5a8 000000e9`3207d5b8 : 00000000`00000000 00000000`00000103 00000000`00000000 00000000`00000000 : 0x000000e9`3207d690
    000000e9`3207d5b0 00000000`00000000 : 00000000`00000103 00000000`00000000 00000000`00000000 00000000`0000133d : 0x000000e9`3207d5b8
    fffff800`81f6c706 4883ec50        sub     rsp,50h
    SYMBOL_NAME:  nt!KiSystemServiceExit+24b
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_NAME:  ntkrnlmp.exe
    IMAGE_VERSION:  6.3.9600.16452
    FAILURE_BUCKET_ID:  RAISED_IRQL_FAULT_audiodg.exe_nt!KiSystemServiceExit
    BUCKET_ID:  RAISED_IRQL_FAULT_audiodg.exe_nt!KiSystemServiceExit
    FAILURE_ID_HASH_STRING:  km:raised_irql_fault_audiodg.exe_nt!kisystemserviceexit
    FAILURE_ID_HASH:  {5e8f0d09-6d7a-ea47-1ba8-edcb67e44f3c}
    Follow these steps..

    Step 1) Download SystemLook -

    Open the program, copy & paste the following..

    Click Look, once the program completes its search it will open notepad > save the file as "Look.txt" to your desktop and attach it to your next post.

    Step 2) Download Autoruns -

    Right click autoruns.exe and open as Administrator.

    Click File > Save > attach Autoruns.arn to your next post.
      My System SpecsSystem Spec

  7. #7

    Posts : 7
    Windows 8.1

    Here it is.

    Site wouldn't let me attach the file of the autoruns.arn, so I uploaded it to media fire. The link is

    Thank you!!
      My System SpecsSystem Spec

  8. #8

    Posts : 1,360
    Windows 8.1 Enterprise

    Please complete the following steps. We might have to go through a few more steps in order to completely fix this. However, we should be close.

    After you finish, test the system to see if can get it to blue screen. Post any details you find. I will be back later tonight after I finish class.

    Also, I can see an entry in the autoruns log called "Show-Password". Do you need this? It is known to be associated with malware. If you do not recognize the entry I will post steps to remove it.

    Step 1) Right click Autoruns.exe > Open as administrator

    Right click & delete the following entries:

    -Wondershare Helper Compact.exe
    -Themes Setup
    -Windows Desktop Update
    -NCH Software\SoundTapSevenDays
    -Bandisoft MPEG-1 Audio Decoder
    -Bandisoft MPEG-1 Video Decoder

    Step 2)

    1. Right-click the speaker icon in the lower right corner.
    2. Select Playback Devices from the menu. A list of devices should appear on the screen.
    3. Double-click the device that has a green checkmark. The properties windows for that device should open.
    4. Click the Enhancements tab at the top.
    5. From the list of enhancements, uncheck all of them, or click the Disable all enhancements checkbox.
    6. Click the OK button to save your changes and close the window.
    7. Click OK to close the Playback Devices window.
    Last edited by ectech; 06 Jan 2014 at 21:26.
      My System SpecsSystem Spec

  9. #9

    Posts : 7
    Windows 8.1

    So I tried and tried and tried to get it to blue screen. It finally blue screened a few minutes ago, and I got a different error this time. I don't know if that's expected, or if I just have a new problem now. LOL I love computers! They're so unpredictable!

    Error was Driver_IRQL_Not_Less_Or_Equal (igdkmd64.sys). I'll attach the new .rar of dump files, but as far as what I was doing, I was exporting things, while in a skype call, while trying to play a video game with Chrome open.

    Looked around for that error, and it seems to be Intel Graphics related. Someone said to disable Intel Graphics and restart to see if I get a blue screen, and if so, to update them.
      My System SpecsSystem Spec

  10. #10

    Posts : 1,360
    Windows 8.1 Enterprise

    I have reviewed all the logs again. Since this is the first time the Intel Graphics driver was referenced as a problem I don't think you should have that much of an issue. In fact I think the real problem was to much stress on the system. Exporting, Skype calls, & Video games at the same time is a lot for any computer to handle at once.

    If you continue to receive blue screens pointing to Intel Graphics remove the driver you have (Version for the original version I posted (

    Also, you haven't answered my question
    Quote Originally Posted by ectech View Post
    I can see an entry in the autoruns log called "Show-Password". Do you need this? It is known to be associated with malware. If you do not recognize the entry I will post steps to remove it.
    I assume you don't need "Show-Password" installed. So, below are some tools to help you remove it.

    1) AdwCleaner -

    2) Junkware Removal Tool -

    Let me know how it goes.
      My System SpecsSystem Spec

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