BSOD, error IRQL_GT_ZERO_AT_SYSTEM_SERVICE

[HannahDJA]

The BSOD's started getting really violent yesterday. I was ready to throw my laptop out the window.

I've had it for about 4-5 months, bought brand new from Futureshop. I got one blue screen once shortly after I bought it, like two months ago or something, but I don't remember what the error was, and it didn't happen again for a long while, so I thought I maybe just was running too much or something.

Yesterday I was burning DVD's for a family project with DVDStyler while watching videos on Youtube, and every half-hour or so I'd be in the middle of burning a DVD and bam, my laptop would crash and along with the oh-so-elegant sad face Microsoft decided to incorporate into their BSOD message, I was given the error IRQL_GT_ZERO_AT_SYSTEM_SERVICE that I could 'look up later'.

Well I did look it up later and I have no idea what's going on, because no one seems to be having the same problem as me.

Today I was watching a show on a website while burning another DVD, hoping I'd be able to get somewhere, but nope, low and behold another BSOD.

So I came here. And I blue screened again!! Trying to use the SF_Diagnostic_Tool, my computer crashed! I wasn't even doing anything, I had the program running, and this webpage open and I blue screened!! Eventually though I managed to get put together the rar file.

I honestly have no idea what's going on, I hope you guys can help. D:

 

[ectech]

Hi HannahDJA,

I have looked at the crash dump files and the problem points to outdated drivers. Below is a list of software to install.

Download & Install one at a time. If you have any questions feel free to ask.

1) Realtek Audio - http://global-download.acer.com/GDF...3=ASPIRE E1-531&OS=81P1&LC=en&BC=ACER&SC=PA_6

2) Atheros Bluetooth - http://global-download.acer.com/GDF...3=ASPIRE E1-531&OS=81P1&LC=en&BC=ACER&SC=PA_6

3) Broadcom Card Reader - http://global-download.acer.com/GDF...3=ASPIRE E1-531&OS=81P1&LC=en&BC=ACER&SC=PA_6

4) Intel Management Engine - http://global-download.acer.com/GDF...3=ASPIRE E1-531&OS=81P1&LC=en&BC=ACER&SC=PA_6

5) Intel VGA - http://global-download.acer.com/GDF...3=ASPIRE E1-531&OS=81P1&LC=en&BC=ACER&SC=PA_6

6) Atheros Wireless - http://global-download.acer.com/GDF...3=ASPIRE E1-531&OS=81P1&LC=en&BC=ACER&SC=PA_6

**Note: Before attempting to update the BIOS, close ALL programs, DISABLE any anti-virus software.**

7) BIOS Version 2.17 - http://global-download.acer.com/GDF...3=ASPIRE E1-531&OS=81P1&LC=en&BC=ACER&SC=PA_6

 

[HannahDJA]

Thanks so much!!

I did run into something though, when going to install the VGA Intel drivers, it says that I already have drivers of a newer version installed for my Intel Display Audio and Intel HD Graphics. Should I go ahead with that, or no?

 

[ectech]

That's fine, you can skip that one.

 

[HannahDJA]

Well. All that seemed to work for about 4 days.

Until today. I unplugged a USB microphone and my system blue screened. Same error and everything. Now I'm just convinced that me and Windows 8 are no longer able to get along. I miss windows 7. Can't get one of those because no one sells them for a decent price retail anymore and Mac's are too expensive on a college student's salary.

Attached a new .zip file of my dump logs and whatnot.

Did I miss something? Or am I just really freaking unlucky? If it's because I'm running too many programs, then I guess I'm stuck with blue screens until I can afford a different computer. My job requires that several RAM eating programs be run at once, so I suppose I'm S.O.L.

Thanks for helping, in advance.

 

[ectech]

I believe I have found exactly what the problem is. Audiodg.exe is causing this problem. I will need some extra information to determine how to safely disable it.

** For informational purposes only **

Debugging Details:
------------------


PROCESS_NAME:  [COLOR=#ff0000]audiodg.exe[/COLOR]

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+2fc58d002fa2
00007ffa`27b565ea c3              ret

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

CURRENT_IRQL:  1

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff80081f6c7e9 to fffff80081f60ca0

STACK_TEXT:  
ffffd000`210d1a48 fffff800`81f6c7e9 : 00000000`0000004a 00007ffa`27b565ea 00000000`00000001 00000000`00000000 : nt!KeBugCheckEx
ffffd000`210d1a50 fffff800`81f6c706 : ffffe000`05cae880 00000000`001f0003 000000e9`3207d4e8 00000000`00000001 : nt!KiBugCheckDispatch+0x69
ffffd000`210d1b90 00007ffa`27b565ea : 00007ffa`2514b595 00000000`00000001 000000e9`30fb577c 000000e9`30fb57b0 : nt!KiSystemServiceExit+0x24b
000000e9`3207d4a8 00007ffa`2514b595 : 00000000`00000001 000000e9`30fb577c 000000e9`30fb57b0 00007ffa`2514195c : 0x00007ffa`27b565ea
000000e9`3207d4b0 00000000`00000001 : 000000e9`30fb577c 000000e9`30fb57b0 00007ffa`2514195c 000000e9`3207d5b8 : 0x00007ffa`2514b595
000000e9`3207d4b8 000000e9`30fb577c : 000000e9`30fb57b0 00007ffa`2514195c 000000e9`3207d5b8 00007ffa`002f0003 : 0x1
000000e9`3207d4c0 000000e9`30fb57b0 : 00007ffa`2514195c 000000e9`3207d5b8 00007ffa`002f0003 000000e9`3207d650 : 0x000000e9`30fb577c
000000e9`3207d4c8 00007ffa`2514195c : 000000e9`3207d5b8 00007ffa`002f0003 000000e9`3207d650 00000000`00000028 : 0x000000e9`30fb57b0
000000e9`3207d4d0 000000e9`3207d5b8 : 00007ffa`002f0003 000000e9`3207d650 00000000`00000028 000000e9`3207d640 : 0x00007ffa`2514195c
000000e9`3207d4d8 00007ffa`002f0003 : 000000e9`3207d650 00000000`00000028 000000e9`3207d640 000000e9`00000010 : 0x000000e9`3207d5b8
000000e9`3207d4e0 000000e9`3207d650 : 00000000`00000028 000000e9`3207d640 000000e9`00000010 00000000`0000133c : 0x00007ffa`002f0003
000000e9`3207d4e8 00000000`00000028 : 000000e9`3207d640 000000e9`00000010 00000000`0000133c 00007ffa`216400f6 : 0x000000e9`3207d650
000000e9`3207d4f0 000000e9`3207d640 : 000000e9`00000010 00000000`0000133c 00007ffa`216400f6 00000000`00000028 : 0x28
000000e9`3207d4f8 000000e9`00000010 : 00000000`0000133c 00007ffa`216400f6 00000000`00000028 00007ffa`26781ac0 : 0x000000e9`3207d640
000000e9`3207d500 00000000`0000133c : 00007ffa`216400f6 00000000`00000028 00007ffa`26781ac0 00000000`002f0003 : 0x000000e9`00000010
000000e9`3207d508 00007ffa`216400f6 : 00000000`00000028 00007ffa`26781ac0 00000000`002f0003 67257a68`71b668bc : 0x133c
000000e9`3207d510 00000000`00000028 : 00007ffa`26781ac0 00000000`002f0003 67257a68`71b668bc 00000000`00000001 : 0x00007ffa`216400f6
000000e9`3207d518 00007ffa`26781ac0 : 00000000`002f0003 67257a68`71b668bc 00000000`00000001 00007ffa`1b4beac5 : 0x28
000000e9`3207d520 00000000`002f0003 : 67257a68`71b668bc 00000000`00000001 00007ffa`1b4beac5 000000e9`3207d640 : 0x00007ffa`26781ac0
000000e9`3207d528 67257a68`71b668bc : 00000000`00000001 00007ffa`1b4beac5 000000e9`3207d640 fc181731`00000010 : 0x2f0003
000000e9`3207d530 00000000`00000001 : 00007ffa`1b4beac5 000000e9`3207d640 fc181731`00000010 000000e9`3207d690 : 0x67257a68`71b668bc
000000e9`3207d538 00007ffa`1b4beac5 : 000000e9`3207d640 fc181731`00000010 000000e9`3207d690 000000e9`3207d5b8 : 0x1
000000e9`3207d540 000000e9`3207d640 : fc181731`00000010 000000e9`3207d690 000000e9`3207d5b8 000000e9`3207d690 : 0x00007ffa`1b4beac5
000000e9`3207d548 fc181731`00000010 : 000000e9`3207d690 000000e9`3207d5b8 000000e9`3207d690 00007ffa`1b4bdc03 : 0x000000e9`3207d640
000000e9`3207d550 000000e9`3207d690 : 000000e9`3207d5b8 000000e9`3207d690 00007ffa`1b4bdc03 00000000`00000028 : 0xfc181731`00000010
000000e9`3207d558 000000e9`3207d5b8 : 000000e9`3207d690 00007ffa`1b4bdc03 00000000`00000028 00000000`002f0003 : 0x000000e9`3207d690
000000e9`3207d560 000000e9`3207d690 : 00007ffa`1b4bdc03 00000000`00000028 00000000`002f0003 00000000`002f0003 : 0x000000e9`3207d5b8
000000e9`3207d568 00007ffa`1b4bdc03 : 00000000`00000028 00000000`002f0003 00000000`002f0003 00000000`000011a0 : 0x000000e9`3207d690
000000e9`3207d570 00000000`00000028 : 00000000`002f0003 00000000`002f0003 00000000`000011a0 000000e9`3207d640 : 0x00007ffa`1b4bdc03
000000e9`3207d578 00000000`002f0003 : 00000000`002f0003 00000000`000011a0 000000e9`3207d640 00007ffa`00000010 : 0x28
000000e9`3207d580 00000000`002f0003 : 00000000`000011a0 000000e9`3207d640 00007ffa`00000010 000000e9`3207d690 : 0x2f0003
000000e9`3207d588 00000000`000011a0 : 000000e9`3207d640 00007ffa`00000010 000000e9`3207d690 000000e9`3207d5b8 : 0x2f0003
000000e9`3207d590 000000e9`3207d640 : 00007ffa`00000010 000000e9`3207d690 000000e9`3207d5b8 00000000`00000000 : 0x11a0
000000e9`3207d598 00007ffa`00000010 : 000000e9`3207d690 000000e9`3207d5b8 00000000`00000000 00000000`00000103 : 0x000000e9`3207d640
000000e9`3207d5a0 000000e9`3207d690 : 000000e9`3207d5b8 00000000`00000000 00000000`00000103 00000000`00000000 : 0x00007ffa`00000010
000000e9`3207d5a8 000000e9`3207d5b8 : 00000000`00000000 00000000`00000103 00000000`00000000 00000000`00000000 : 0x000000e9`3207d690
000000e9`3207d5b0 00000000`00000000 : 00000000`00000103 00000000`00000000 00000000`00000000 00000000`0000133d : 0x000000e9`3207d5b8


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiSystemServiceExit+24b
fffff800`81f6c706 4883ec50        sub     rsp,50h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+24b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  52718d9c

IMAGE_VERSION:  6.3.9600.16452

BUCKET_ID_FUNC_OFFSET:  24b

FAILURE_BUCKET_ID:  RAISED_IRQL_FAULT_audiodg.exe_nt!KiSystemServiceExit

BUCKET_ID:  RAISED_IRQL_FAULT_audiodg.exe_nt!KiSystemServiceExit

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:raised_irql_fault_audiodg.exe_nt!kisystemserviceexit

FAILURE_ID_HASH:  {5e8f0d09-6d7a-ea47-1ba8-edcb67e44f3c}

Follow these steps..

Step 1) Download SystemLook - http://jpshortstuff.247fixes.com/SystemLook_x64.exe

Open the program, copy & paste the following..

:filefind
audiodg.exe

:regfind
audiodg.exe

:service
audiodg.exe

:process
audiodg.exe

Click Look, once the program completes its search it will open notepad > save the file as "Look.txt" to your desktop and attach it to your next post.

Step 2) Download Autoruns - http://live.sysinternals.com/autoruns.exe

Right click autoruns.exe and open as Administrator.

Click File > Save > attach Autoruns.arn to your next post.

 

[HannahDJA]

Here it is.

Site wouldn't let me attach the file of the autoruns.arn, so I uploaded it to media fire. The link is

https://www.mediafire.com/?i3gck23jbtc0nsb

Thank you!!

 

[ectech]

Please complete the following steps. We might have to go through a few more steps in order to completely fix this. However, we should be close.

After you finish, test the system to see if can get it to blue screen. Post any details you find. I will be back later tonight after I finish class.

Also, I can see an entry in the autoruns log called "Show-Password". Do you need this? It is known to be associated with malware. If you do not recognize the entry I will post steps to remove it.

Step 1) Right click Autoruns.exe > Open as administrator

Right click & delete the following entries:

-BrowserPlugInHelper
-NCUpdateHelper
-Wondershare Helper Compact.exe
-Themes Setup
-Windows Desktop Update
-WondershareVideoConverterFileOperation
-NCH Software\SoundTapSevenDays
-Apowersoft_AudioDevice
-Bandisoft MPEG-1 Audio Decoder
-Bandisoft MPEG-1 Video Decoder

Step 2)

1. Right-click the speaker icon in the lower right corner.
2. Select Playback Devices from the menu. A list of devices should appear on the screen.
3. Double-click the device that has a green checkmark. The properties windows for that device should open.
4. Click the Enhancements tab at the top.
5. From the list of enhancements, uncheck all of them, or click the Disable all enhancements checkbox.
6. Click the OK button to save your changes and close the window.
7. Click OK to close the Playback Devices window.

 

[HannahDJA]

So I tried and tried and tried to get it to blue screen. It finally blue screened a few minutes ago, and I got a different error this time. I don't know if that's expected, or if I just have a new problem now. LOL I love computers! They're so unpredictable!

Error was Driver_IRQL_Not_Less_Or_Equal (igdkmd64.sys). I'll attach the new .rar of dump files, but as far as what I was doing, I was exporting things, while in a skype call, while trying to play a video game with Chrome open.

Looked around for that error, and it seems to be Intel Graphics related. Someone said to disable Intel Graphics and restart to see if I get a blue screen, and if so, to update them.

 

[ectech]

I have reviewed all the logs again. Since this is the first time the Intel Graphics driver was referenced as a problem I don't think you should have that much of an issue. In fact I think the real problem was to much stress on the system. Exporting, Skype calls, & Video games at the same time is a lot for any computer to handle at once.

If you continue to receive blue screens pointing to Intel Graphics remove the driver you have (Version 10.18.10.3316) for the original version I posted (10.18.10.3304).

Also, you haven't answered my question

I can see an entry in the autoruns log called "Show-Password". Do you need this? It is known to be associated with malware. If you do not recognize the entry I will post steps to remove it.

I assume you don't need "Show-Password" installed. So, below are some tools to help you remove it.

1) AdwCleaner - http://download.bleepingcomputer.co...ecurity-utilities/a/adwcleaner/AdwCleaner.exe

2) Junkware Removal Tool - http://thisisudax.org/downloads/JRT.exe

Let me know how it goes.

 

[MasterChief]

Did you buy this machine with 6.0 GB memory, or did you either add or remove some?

6 doesn't seem to be a normal sale, so if you messed with memory at all, that's your issue. (Mismatched or configuration issues.)

If not, please disregard.

Then instead, I'd look into Memtest86+ running overnight to see what it comes up with.

It's also good to ensure you're not stopping the air flow either from intake at the fan(s) or exhaust in any way by using on a bed with blankets or something like that, etc...

Whatever that Badosoft Connectivity Fixer software is, that's a sure one to definitely uninstall. I'd be inclined to do the same with Daemon Tools Lite, until issues are sorted at least. (You can replace it with PowerISO if you want.)

 

[HannahDJA]

@ectech: Oh, sorry! I've never seen Show Password before (red flag! haha), so no, I don't need it.

I kinda figured that last blue screen was because of me abusing my computer, but I just wanted to make sure.

Adwcleaner seemed to get rid of everything it wanted to, but the JRT seemed to have some files it couldn't delete/failed to delete.



@MasterChief: My computer was bought with 6.0 GB of memory.

I'll run memtest86 tonight.

My laptop never leaves my desk.

About a month or so ago, I had some internet connection issues. No matter how many times I performed a restart or a hard restart/reset, my computer would just disconnect from the internet for no apparent reason, even after I deleted the old network and made an entirely new wi-fi network for it to connect to. So I downloaded Connectivity Fixer and haven't had a problem since. I'll get rid of it with the hopes that my system will behave, haha.

Daemon Tools is as good as gone.

 

[MasterChief]

Change the wi-fi channel on your router to the least used one of the 11 available. That will help your connection properly. You can use Vistumbler to see which is most open.

To go to your router's settings, check the manual. In Firefox or Internet Explorer address bar, it's probably either one of these links:

http://192.168.0.1

http://192.168.1.1

or see this page:

A List of Common Default Router IP Addresses - TechSpot

Also, make sure router's firmware is latest from their website.

On a well-working machine, there's nothing you can really do to make it bsod (as long as you don't throw it lol!!! - or go into the registry and purposely make it happen - things like that) - so don't ever use a computer in fear of that.

Wise of you to have removed the software, especially the network one.

High chances things are well now. If not, we continue on with the best advice we can. EC did well in this thread for you.

 

[ectech]

View attachment 34908