Windows 8 and 8.1 Forums

Unknown Driver caused a system crash - igdkmd64.sys

  1. #1

    Posts : 1
    Windows 81

    (Solved) Unknown Driver system crash - igdkmd64.sys

    Unknown Driver caused a system crash - igdkmd64.sys

    Frequent occurrences

    Brand new Dell laptop - barley setup let alone used.

    Graphics drivers & windows 8.1 service packs updated.

    Appears to be graphics related and occurs when using apps that would require the higher performance settings only. Crashes appear to be seeming random and often occur when i'm not even in front of the computer can occur immediately starting an app or an hour later.

    Dell support seem unable to assist much or troubleshoot further.

    Any insight would be appreciated


    Issue resolved thanks to the linked Intel Drivers - thanks and apologies for the delayed response - Holiday Season.
    Last edited by Poetical; 30 Dec 2013 at 20:21. Reason: Resolved

      My System SpecsSystem Spec

  2. #2

    Posts : 467
    Windows 8 Pro

    If it's brand new and you can bear to be without it for a while...RMA and ask for a new one..
      My System SpecsSystem Spec

  3. #3


    Please try the below steps.

    1. Run Intel Driver Update Tool and install any update it offers.

    Intel® Driver Update Utility

    2. Run DirectX update.

    Download DirectX End-User Runtime Web Installer from Official Microsoft Download Centre

    3. Set Intel HD Graphics to Maximum Performance.

    Please follow step 3 and 4 of this guide exactly - 4 Ways to Improve Intel HD Graphics Performance

    Let's hope this will solve your issue.
      My System SpecsSystem Spec

Unknown Driver caused a system crash - igdkmd64.sys

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