I'm sure you're all tired of this common problem but I've looked around the forum and realized it's not a common solution for everyone so hopefully some of you can help me to find mine. Any help is highly appreciated! It mainly happens after coming back from screensaver or sleep mode, but not always. It's pretty random.
Running Windows 8.1 on a Toshiba P75-A7200
Intel i7-4700MQ CPU @ 2.40GHz, 8GB RAM
Updated with SF Diagnostic Tools results.
Last edited by IntellX; 10 Dec 2013 at 01:48.
Reason: added IntellX.zip per BSoD Posting Instructions
All the crashes happened in you system are caused by the clash between the two. I am not sure from where you get the idea of running two AV programs parallel at the same time but i can only say, please never ever do it in any system.
2. If you choose to keep Norton as the primary AV, you don't need to any other steps. If you choose Kaspersky, please uninstall Norton from Control Panel --> Programs first (Full uninstall). Then run Norton Removal Tool to uninstall it's components properly.
Thank you, I will do this as soon as I get home from work. I installed Kaspersky as I have a 12 month subscription. Norton came with the laptop but I didn't think it was installed as it never runs and/or doesn't show up in taskbar. There is a 2nd Norton that came with laptop (Norton Anti-Theft) which I did install however. Perhaps that one installed the Norton Internet Security. Although whenever I accessed Anti-Theft, it didn't show anything related to Norton Internet Security. I will uninstall Kaspersky and then Norton Internet Security and then re-install Kaspersky with updated drivers as instructed. Do you recommend I uninstall Anti-Theft aswell (no subscription there, only 30-day trial).