BSOD, At Random Times. Included Mini Dump Files.

WBrumble91 · Dec 4, 2013

Hi everyone,

Recently bought a MSI Dragon Edition 2 for gaming, keep getting BSOD and tried returning it to get told
they can only repair it. ( will ship to America to get serviced, in Saudi Arabia, don't trust these people )
So I'm stuck with it! Was going to take it back for an Alienware 18x.
I can't bring it to get it serviced because I work overseas and won't be home until the middle of Jan.

description Of Problem:

I get BSOD at random times, yes random times not app related. I can let it crash and restart, and not even log into my computer and it will eventually crash with BSOD from the log in screen!

System Specs:

Computer Brand - MSI GT70 Dragon Edition 2
CPU - Intel® Core™ i7 Processor
Operating System - Windows 8.1
Chipset - Intel® HM87
Memory - DDR3L up to 1600MHz, 4 slots, Max: 32GB
Graphics - Nvidia GeForce GTX 780M
Graphics VRAM - GDDR5 4GB
HDD (GB) - Up to 384GB Super RAID 2 + 750GB HDD 7200rpm
Wireless LAN/LAN - Killer DoubleShot

Things That I Have Tried:

- System Restore
- Updating All Drivers (From Manufactor Websites)
- Revert to Drivers from MSI's website (Outdated)

Things I've Installed:

- Steam
- Origin
- BF4
- COD Ghost
- Sim City 5
- Need for Speed Rivals
- Mobily (Software for internet dongle)
- AutoCad 2013

Windows Debugger x64 Bit Found:

Files are from minidump folder.

- IGDKMD64.SYS
- NTOSKRNL.EXE
- USBEHCI.SYS
- TCPIP.SYS

Help is much appreciated.

Thank you,
Bailey

Brink · Dec 4, 2013

Hello Bailey, and welcome to Eight Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by afterwards to further help.

WBrumble91 · Dec 4, 2013

Brink,

Thank you!

Attached is the file.

Regards,

Bailey

usasma · Dec 4, 2013

I'm not familiar with your USB mobile ethernet device - but have seen network problems with wireless USB network devices in the past. Ensure that you have the latest, Win8.1 compatible drivers installed. At least 3 of the BSOD's show USB involvement - so this is a prime suspect for your problems. Also, it's drivers date from 2011, so it may not be compatible w/Win8.1 - make sure that you update it with 8.1 drivers.

These devices have problems in Device Manager. Please install the latest, Win8.1 compatible drivers for each device:

Network Controller PCI\VEN_168C&DEV_0034&SUBSYS_20031A56&REV_01\4&3B2676B&0&00E3 The drivers for this device are not installed.

Bluetooth Audio Device BTHENUM\{61118058-486C-4BB0-B4B8-ACE4DCADEC44}_LOCALMFG&0000\8&A00F103&0&000000000000_00000000 This device cannot start.

Ethernet Controller PCI\VEN_1969&DEV_E091&SUBSYS_10EC1462&REV_13\4&39E5DA20&0&00E2 The drivers for this device are not installed.

Virtual Bluetooth Support (Include Audio) BTHENUM\{CBECAB40-A2C8-4AB3-ADC1-DE0FE95D8600}_LOCALMFG&0000\8&A00F103&0&000000000000_00000000 This device is not working properly because Windows cannot load the drivers required for this device.

Bluetooth LWFLT Device BTHENUM\{DD533152-01F4-435C-ABFE-984BC21A2A65}_LOCALMFG&0000\8&A00F103&0&000000000000_00000000 This device is not working properly because Windows cannot load the drivers required for this device.

Uninstall MSI Afterburner (if installed).

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue Dec  3 20:50:18.458 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120413-22671-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 1:45:40.191[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiExpireTimerTable+18f )[/B]
BugCheck [B]A, {3b0f6, 2, 1, fffff800ff8b23ef}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: 000000000003b0f6, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800ff8b23ef, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_nt!KiExpireTimerTable[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  E1763IMS.70C
  BIOS Release Date             07/22/2013
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  GT70 2OC/2OD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec  3 19:04:09.201 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120413-34765-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 6:29:24.934[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]USBPORT.SYS ( USBPORT!USBPORT_ProcessNeoStateChangeList+173 )[/B]
BugCheck [B]1E, {ffffffffc000001d, fffff800031241b3, fffff803daf50a80, 2625a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffff800031241b3, The address that the exception occurred at
Arg3: fffff803daf50a80, Parameter 0 of the exception
Arg4: 000000000002625a, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c000001d
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c000001d_BAD_IP_USBPORT!USBPORT_ProcessNeoStateChangeList[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  E1763IMS.70C
  BIOS Release Date             07/22/2013
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  GT70 2OC/2OD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec  3 12:23:31.996 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120313-33812-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 2:23:24.726[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiCallInterruptServiceRoutine+10b )[/B]
BugCheck [B]3D, {ffffd000206b1540, 0, 0, fffff8007690287b}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003D]INTERRUPT_EXCEPTION_NOT_HANDLED (3d)[/url]
Arguments: 
Arg1: ffffd000206b1540
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: fffff8007690287b
BUGCHECK_STR:  0x3D
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x3D_nt!KiCallInterruptServiceRoutine[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  E1763IMS.70C
  BIOS Release Date             07/22/2013
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  GT70 2OC/2OD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec  3 07:29:47.100 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120313-28734-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 0:56:08.813[/B]
*** ERROR: Module load completed but symbols could not be loaded for usbehci.sys
Probably caused by :[B]usbehci.sys ( usbehci+18a2 )[/B]
BugCheck [B]7F, {8, fffff80202eaee70, a8bd6100, fffff80002f878a2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: fffff80202eaee70
Arg3: 00000000a8bd6100
Arg4: fffff80002f878a2
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x7f_8_usbehci+18a2[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  E1763IMS.70C
  BIOS Release Date             07/22/2013
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  GT70 2OC/2OD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec  3 04:41:20.739 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120313-23718-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 2:02:56.468[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!PoIdle+3b4 )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff802982f0bf4, 0, 4c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff802982f0bf4, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000000000004c, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_nt!PoIdle[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  E1763IMS.70C
  BIOS Release Date             07/22/2013
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  GT70 2OC/2OD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec  3 02:37:52.412 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120313-24546-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 2:45:58.143[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+457f8 )[/B]
BugCheck [B]FC, {ffffe0001262a2b0, 80000008256009e3, fffff8038f49e240, 3}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000FC]ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)[/url]
Arguments: 
Arg1: ffffe0001262a2b0, Virtual address for the attempted execute.
Arg2: 80000008256009e3, PTE contents.
Arg3: fffff8038f49e240, (reserved)
Arg4: 0000000000000003, (reserved)
BUGCHECK_STR:  0xFC
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xFC_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  E1763IMS.70C
  BIOS Release Date             07/22/2013
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  GT70 2OC/2OD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec  2 23:05:42.292 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120313-23406-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 0:02:51.022[/B]
Probably caused by :[B]memory_corruption ( nt!MiFinishHardFault+4b5 )[/B]
BugCheck [B]A, {fffff8013b7494d8, 2, 0, fffff800e203eb49}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: fffff8013b7494d8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800e203eb49, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID: [B]AV_nt!MiFinishHardFault[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  E1763IMS.70C
  BIOS Release Date             07/22/2013
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  GT70 2OC/2OD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue Dec  3 20:50:18.458 2013 (UTC - 5:00)**************************
[COLOR=RED][B]MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)[/B][/COLOR]
[COLOR=RED][B]qciusbnet.sys               Sun Dec 18 20:57:01 2011 (4EEE99ED)[/B][/COLOR]
rikvm_38F51D56.sys          Mon May 14 03:49:40 2012 (4FB0B914)
Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
SYMEVENT64x86.SYS           Wed Aug 22 01:33:18 2012 (50346F1E)
[COLOR=RED][B]NTIOLib_X64.sys             Thu Oct 25 06:27:58 2012 (5089142E)[/B][/COLOR]
btath_rcp.sys               Tue Dec 18 04:54:50 2012 (50D03D6A)
btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
SYMEFA64.SYS                Fri Jan 18 19:31:37 2013 (50F9E969)
SRTSPX64.SYS                Fri Jan 25 16:30:05 2013 (5102F95D)
btfilter.sys                Tue Feb 19 01:05:34 2013 (5123162E)
iaStorA.sys                 Mon Mar 18 19:36:36 2013 (5147A504)
dump_iaStorA.sys            Mon Mar 18 19:36:36 2013 (5147A504)
SYMNETS.SYS                 Tue Apr  9 19:24:13 2013 (5164A31D)
qcusbser.sys                Fri Apr 19 03:54:15 2013 (5170F827)
SYMDS64.SYS                 Thu Apr 25 19:19:47 2013 (5179BA13)
ccSetx64.sys                Mon Jul 29 15:50:14 2013 (51F6C776)
nvvad64v.sys                Tue Aug 20 07:29:10 2013 (52135306)
RtsPer.sys                  Wed Aug 21 03:23:24 2013 (52146AEC)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
RTKVHD64.sys                Fri Sep 13 06:46:51 2013 (5232ED1B)
iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
nvlddmkm.sys                Sun Sep 29 15:19:48 2013 (52487D54)
nvpciflt.sys                Sun Sep 29 15:20:25 2013 (52487D79)
nvkflt.sys                  Sun Sep 29 15:20:41 2013 (52487D89)
igdkmd64.sys                Mon Oct  7 18:56:37 2013 (52533C25)
EraserUtilRebootDrv.sys     Wed Oct  9 16:50:19 2013 (5255C18B)
eeCtrl64.sys                Wed Oct  9 16:50:19 2013 (5255C18B)
IDSvia64.sys                Wed Oct 16 18:10:26 2013 (525F0ED2)
BHDrvx64.sys                Thu Oct 17 04:36:38 2013 (525FA196)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Dec  3 02:37:52.412 2013 (UTC - 5:00)**************************
SRTSP64.SYS                 Mon Apr 22 18:26:52 2013 (5175B92C)
EX64.SYS                    Thu Aug 22 16:36:51 2013 (52167663)
ENG64.SYS                   Thu Aug 22 16:38:20 2013 (521676BC)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec  2 23:05:42.292 2013 (UTC - 5:00)**************************
SynTP.sys                   Fri Aug 24 19:20:26 2012 (50380C3A)
[COLOR=RED][B]e22w8x64.sys                Mon Dec  3 10:42:37 2012 (50BCC86D)[/B][/COLOR]
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
akw8x64.sys                 Wed Jan 23 14:18:12 2013 (51003774)
RtsPer.sys                  Fri Feb  1 02:09:27 2013 (510B6A27)
igdkmd64.sys                Tue Oct  1 13:06:57 2013 (524B0131)
[/font]

BSOD, At Random Times. Included Mini Dump Files.

WBrumble91

New Member

My Computer

System One

Brink

Administrator

My Computer

System One

WBrumble91

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One