Solved Random BSOD, error 0x0000124

zmartin87 · Nov 28, 2013

So I bought my laptop about 2 1/2 weeks ago from bj's as I needed a laptop for work. I had gotten a few bsod's in the first week I had it but figured it might be a bad os install or some bug. So I system restored back to when I first got it out of the box. I haven't had any issues in the last week or so until tonight. I opened chrome up and that is when it froze. I went ahead and checked the error code and it was a 0x0000124. I looked up the code and it said it is an hardware error. If that is indeed the case, I will exchange the laptop as I have 90 days to return the laptop to bj's. Any info would be greatly appreciated.

usasma · Nov 30, 2013

The 0x00000124 error (STOP 0x124 for short) is most often seen as a hardware problem.
There are instances where it's caused by a driver, but I haven't seen anything significant in the memory dump to indicate that.

The only thing that I did notice was the presence of the wireless driver (athw8x.sys) in the stack text of the memory dump.
It's a possible problem, and you can easily replace it to see if it's the problem.

To do this:
- go to the Asus support website for your system and download the latest, Win8.1 compatible driver for your Qualcomm Atheros Wireless Lan (it's not the RaLink one, it's the other one). Notebooks & Ultrabooks - X550CA
- uninstall the current wireless program/drivers from the system
- install the freshly downloaded drivers
- monitor for further BSOD's

Should you get further BSOD's, pack it up and take it back to BJ's. It's most likely a hardware problem and you really don't want to waste your time on a system that you can exchange.

Good luck!

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu Nov 28 20:37:34.025 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112813-32843-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 0:22:55.900[/B]
*** WARNING: Unable to verify timestamp for athw8x.sys
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe00003d96028, be000000, 800400}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe00003d96028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel__UNKNOWN[/B]
CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]1796[/B]
  BIOS Version                  X550CA.205
  BIOS Release Date             04/17/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  X550CA
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Thu Nov 28 20:37:34.025 2013 (UTC - 5:00)**************************
ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
RtsBaStor.sys               Mon Oct  8 05:28:10 2012 (50729CAA)
AsusTP.sys                  Thu Jan 10 08:29:56 2013 (50EEC254)
RTKVHD64.sys                Tue Jan 29 09:23:08 2013 (5107DB4C)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
athw8x.sys                  Wed Aug  7 23:41:36 2013 (52031370)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
igdkmd64.sys                Mon Sep 16 20:08:54 2013 (52379D96)
AsHIDSwitch64.sys           Mon Oct  7 21:45:17 2013 (525363AD)
[/font]

zmartin87 · Jan 2, 2014

Thanks I went ahead and exchanged it for a new one.

Solved Random BSOD, error 0x0000124

zmartin87

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

zmartin87

New Member

My Computer

System One