Windows 8 and 8.1 Forums

Random BSOD, error 0x0000124

  1. #1

    Random BSOD, error 0x0000124

    So I bought my laptop about 2 1/2 weeks ago from bj's as I needed a laptop for work. I had gotten a few bsod's in the first week I had it but figured it might be a bad os install or some bug. So I system restored back to when I first got it out of the box. I haven't had any issues in the last week or so until tonight. I opened chrome up and that is when it froze. I went ahead and checked the error code and it was a 0x0000124. I looked up the code and it said it is an hardware error. If that is indeed the case, I will exchange the laptop as I have 90 days to return the laptop to bj's. Any info would be greatly appreciated.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    The 0x00000124 error (STOP 0x124 for short) is most often seen as a hardware problem.
    There are instances where it's caused by a driver, but I haven't seen anything significant in the memory dump to indicate that.

    The only thing that I did notice was the presence of the wireless driver (athw8x.sys) in the stack text of the memory dump.
    It's a possible problem, and you can easily replace it to see if it's the problem.

    To do this:
    - go to the Asus support website for your system and download the latest, Win8.1 compatible driver for your Qualcomm Atheros Wireless Lan (it's not the RaLink one, it's the other one). Notebooks & Ultrabooks - X550CA
    - uninstall the current wireless program/drivers from the system
    - install the freshly downloaded drivers
    - monitor for further BSOD's

    Should you get further BSOD's, pack it up and take it back to BJ's. It's most likely a hardware problem and you really don't want to waste your time on a system that you can exchange.

    Good luck!

    The following is for informational purposes only.
    **************************Thu Nov 28 20:37:34.025 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\112813-32843-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 0:22:55.900
    *** WARNING: Unable to verify timestamp for athw8x.sys
    *** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe00003d96028, be000000, 800400}
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00003d96028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_GenuineIntel__UNKNOWN
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  X550CA.205
      BIOS Release Date             04/17/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  X550CA
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Thu Nov 28 20:37:34.025 2013 (UTC - 5:00)**************************
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
    dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
    RtsBaStor.sys               Mon Oct  8 05:28:10 2012 (50729CAA)
    AsusTP.sys                  Thu Jan 10 08:29:56 2013 (50EEC254)
    RTKVHD64.sys                Tue Jan 29 09:23:08 2013 (5107DB4C)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
    athw8x.sys                  Wed Aug  7 23:41:36 2013 (52031370)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    igdkmd64.sys                Mon Sep 16 20:08:54 2013 (52379D96)
    AsHIDSwitch64.sys           Mon Oct  7 21:45:17 2013 (525363AD)
    AsHIDSwitch64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3

    Thanks I went ahead and exchanged it for a new one.
      My System SpecsSystem Spec

Random BSOD, error 0x0000124

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