Recent BSODS win32k.sys

RaTT · Nov 19, 2013

So my computer's hardware is pretty old, but till now it was working very well. Now I've got 2-3 BSODs a day with a message pointing to win32k.sys. My OS is Windows 8.1 Pro x64 and my hardware is in my profile. Here's my zip with logs. Thanks in advance!

usasma · Nov 20, 2013

The first thing I'd like to discuss is that the system might not be compatible with Win8.1
If that's the case, then we'll continue to see errors despite all of our efforts.
In that case, the only option will be to revert to a previous version of Windows

Your BIOS dates from 2008. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:

1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.

Drivers aren't installed for your Creative Game Port:

PCI устройство ввода PCI\VEN_1102&DEV_7003&SUBSYS_00401102&REV_03\4&E6D76C4&0&11F0 Для этого устройства не установлены драйверы.

Please download and install the latest, Win8.1 compatible drivers for this device.
Just FYI - the other drivers for your Creative device date from 2007. They are most likely NOT compatible with Win8.1 and MUST be updated

Lot's of Live Kernel Events in the WER section of MSINFO32 (may be a sign of low-level problems). Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

Antivirus software dates from 2011 - it MUST be updated to a Win8.1 compatible version

Uninstall the Asus PCProbe software - it dates from 2009

Please note the drivers below that date from before the release of Windows 8.1 (Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue Nov 19 08:26:13.372 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111913-24234-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 1:46:28.188[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+17e33f )[/B]
BugCheck [B]3B, {c0000005, fffff9600033233f, ffffd00024d33180, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600033233f, Address of the instruction which caused the bugcheck
Arg3: ffffd00024d33180, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k+17e33f[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2400[/B]
  BIOS Version                  1236   
  BIOS Release Date             07/15/2008
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov 19 06:39:58.020 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111913-27906-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 10:44:11.787[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+17e33f )[/B]
BugCheck [B]3B, {c0000005, fffff9600031e33f, ffffd00025309180, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600031e33f, Address of the instruction which caused the bugcheck
Arg3: ffffd00025309180, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k+17e33f[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2400[/B]
  BIOS Version                  1236   
  BIOS Release Date             07/15/2008
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 18 19:57:54.940 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111913-24734-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 1:14:40.755[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+17e33f )[/B]
BugCheck [B]3B, {c0000005, fffff9600024d33f, ffffd00022a55180, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600024d33f, Address of the instruction which caused the bugcheck
Arg3: ffffd00022a55180, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k+17e33f[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2400[/B]
  BIOS Version                  1236   
  BIOS Release Date             07/15/2008
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 18 18:41:00.001 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111913-38046-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]3 days 16:57:18.092[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+10965 )[/B]
BugCheck [B]1A, {5003, fffff58010804000, b9b, 7ffdb8c82209}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000005003, The subtype of the bugcheck.
Arg2: fffff58010804000
Arg3: 0000000000000b9b
Arg4: 00007ffdb8c82209
BUGCHECK_STR:  0x1a_5003
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]0x1a_5003_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2400[/B]
  BIOS Version                  1236   
  BIOS Release Date             07/15/2008
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 11 13:06:06.340 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111113-22062-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 9:58:17.391[/B]
Probably caused by :[B]memory_corruption ( nt!MiAgeWorkingSet+29e )[/B]
BugCheck [B]50, {fffff680400105d0, 0, fffff800880741ae, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffff680400105d0, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800880741ae, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  YandexDisk.exe
FAILURE_BUCKET_ID: [B]AV_nt!MiAgeWorkingSet[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2400[/B]
  BIOS Version                  1236   
  BIOS Release Date             07/15/2008
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue Nov 19 08:26:13.372 2013 (UTC - 5:00)**************************
[COLOR=RED][B]emupia2k.sys           Mon Apr  9 09:08:10 2007 (461A3ABA)[/B][/COLOR]
[COLOR=RED][B]ctsfm2k.sys            Mon Apr  9 09:08:11 2007 (461A3ABB)[/B][/COLOR]
[COLOR=RED][B]ctoss2k.sys            Mon Apr  9 09:08:14 2007 (461A3ABE)[/B][/COLOR]
[COLOR=RED][B]ha10kx2k.sys           Mon Apr  9 09:08:15 2007 (461A3ABF)[/B][/COLOR]
[COLOR=RED][B]ctaud2k.sys            Mon Apr  9 09:08:29 2007 (461A3ACD)[/B][/COLOR]
[COLOR=RED][B]ctprxy2k.sys           Mon Apr  9 09:08:30 2007 (461A3ACE)[/B][/COLOR]
[COLOR=RED][B]COMMONFX.DLL           Mon Apr  9 09:08:38 2007 (461A3AD6)[/B][/COLOR]
[COLOR=RED][B]CTAUDFX.DLL            Mon Apr  9 09:08:39 2007 (461A3AD7)[/B][/COLOR]
[COLOR=RED][B]CTSBLFX.DLL            Mon Apr  9 09:08:42 2007 (461A3ADA)[/B][/COLOR]
[COLOR=RED][B]AsIO.sys               Mon Apr  6 03:21:08 2009 (49D9AD64)[/B][/COLOR]
[COLOR=RED][B]epfwwfpr.sys           Tue Jun 28 03:30:09 2011 (4E098301)[/B][/COLOR]
[COLOR=RED][B]ehdrv.sys              Tue Jun 28 03:34:38 2011 (4E09840E)[/B][/COLOR]
[COLOR=RED][B]eamonm.sys             Tue Aug  2 05:33:29 2011 (4E37C469)[/B][/COLOR]
truecrypt.sys          Tue Feb  7 04:09:36 2012 (4F30EA50)
vmci.sys               Mon Apr 30 21:14:27 2012 (4F9F38F3)
UimFIO.SYS             Sun May 27 19:05:56 2012 (4FC2B354)
VMNET.SYS              Sun Jul  8 03:58:34 2012 (4FF93DAA)
vmnetadapter.sys       Sun Jul  8 03:58:35 2012 (4FF93DAB)
vmnetbridge.sys        Sun Jul  8 03:59:19 2012 (4FF93DD7)
vsock.sys              Tue Aug 21 17:10:15 2012 (5033F937)
hcmon.sys              Thu Oct 11 20:15:27 2012 (5077611F)
lvrs64.sys             Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys            Mon Oct 22 22:12:08 2012 (5085FCF8)
ASACPI.sys             Thu Nov  1 21:54:34 2012 (509327DA)
vmnetuserif.sys        Tue Feb 26 03:56:15 2013 (512C78AF)
vmx86.sys              Tue Feb 26 05:18:21 2013 (512C8BED)
athwnx.sys             Mon Apr  1 01:32:05 2013 (51591BD5)
point64.sys            Fri Apr 12 08:15:29 2013 (5167FAE1)
dc3d.sys               Fri Apr 12 08:15:46 2013 (5167FAF2)
nvhda64v.sys           Sun Jun 16 08:38:07 2013 (51BDB1AF)
intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys      Thu Aug 22 07:40:39 2013 (5215F8B7)
nvlddmkm.sys           Wed Oct 23 02:21:50 2013 (52676AFE)
[/font]

Recent BSODS win32k.sys

RaTT

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One