Windows 8 and 8.1 Forums

Your PC ran into a problem - blue screen

  1. #1

    Posts : 5
    windows 8 pro

    Your PC ran into a problem - blue screen

    Please help me,
    My computer restarts frequently, and throws me this information:

      My System SpecsSystem Spec

  2. #2


    Crash dumps shows a possibly failing memory module.

    BugCheck 1000008E, {c0000005, 814545f9, aeeffc00, 0}
    Probably caused by : memory_corruption ( nt!MmQueryVirtualMemory+474 )
    So let us begin with diagnosing the RAM using "Memtest86+". To do that, pleae read instructions from the below link carefully.

    RAM - Test with Memtest86+ - Windows 7 Help Forums

    You should run the test for at least 7-10 passes. Seven is the recommended minimum bu more is better. You can stop the test even if a single error is detected .

    How To Test Your Computer Memory with Memtest86 and Windiag - YouTube

    Once the test is completed, take a screen shot using your cell phone or camera and post it with the next reply.
      My System SpecsSystem Spec

  3. #3

    Posts : 5
    windows 8 pro

    I did what you said. Here is the picture:
    Attachment 32274
    What now?
      My System SpecsSystem Spec

  4. #4


    Since there are no errors detected even after 17 passes, probably your RAM modules are good and it should be a third party driver issue. I checked the dumps you uploaded and it seems that several of the drivers are not compatible with "Windows 8".

    Please follow the below steps.

    1. Uninstall "Bluetooth" driver and software.

    Driver for your Bluetooth adapter is not compatible with "Windows 8".

    BlueletSCOAudio.sys           Mon Mar  5 17:46:16 2007 (45EC0A10)
    Bluelet Audio Driver (IVT BlueSolei) May not be compatible with Win7
    vbtenum.sys                   Mon Mar  5 17:46:57 2007 (45EC0A39)
    BlueSoleil Bluetooth Plug and Play driver
    BTHidMgr.sys                  Mon Mar  5 17:47:09 2007 (45EC0A45)
    Bluetooth HID Manager driver (IVT BlueSolei) May not be compatible with Win7
    VComm.sys                     Mon Mar  5 17:47:23 2007 (45EC0A53)
    Bluetooth Serial Port Driver (IVT BlueSolei) May not be compatible with Win7
    VcommMgr.sys                  Mon Mar  5 17:47:39 2007 (45EC0A63)
    Bluetooth VcommMgr Driver (IVT BlueSolei) May not be compatible with Win7
    btnetdrv.sys                  Mon Mar  5 17:48:00 2007 (45EC0A78)
    Bluetooth PAN Network Adapter Driver (IVT BlueSolei) May not be compatible with Win7
    btcusb.sys                    Wed May  9 11:31:18 2007 (464163AE)
    Bluetooth USB Device Driver
    blueletaudio.sys              Fri May 11 15:34:15 2007 (46443F9F)
    Bluelet Audio Driver (IVT BlueSolei) May not be compatible with Win7
    Completely remove the Bluetooth drivers and physically remove the device from the system. You need to buy a "WIn 8" compatible Bluetooth adapter.

    2. Uninstall AMD display driver.

    Use "Express uninstall all AMD drivers" to remove chipset and display drivers.

    How-To Uninstall AMD Catalyst Drivers From A Windows Based System

    Then download and install latest "Chipset" driver first and then "Display driver".

    Chipset : AMD Chipset Drivers

    Display :

    3. Update LAN driver.

    Uninstall currently installed "Realtek Ethernet" driver and download Win8 and Win8.1 Auto Installation Program (SID:1606893) from the below link.


    4. Uninstall "Daemon Tools".

    "Daemon Tools" is a known BSOD causer. Besides that "Windows 8" doesn't need a third party program to mount ISO images. Please uninstall the program completely.

    How to mount an ISO image in Windows 8

    5. Update system BIOS.

    Current BIOS version is 1.40 and the last update is 1.70 which includes several stability fixes. Please update the BIOS from this link - ASRock > A770DE+

    If the issue continues, please upload the new crash dumps.
      My System SpecsSystem Spec

  5. #5

    Posts : 5
    windows 8 pro

    There is no more crashes. Thank you.
      My System SpecsSystem Spec

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