Windows 8 and 8.1 Forums

SYSTEM_SERVICE_EXCEPTION / Win8.1 w/ Hyper-V installed.

  1. #1

    Posts : 1
    Windows 8.1

    SYSTEM_SERVICE_EXCEPTION / Win8.1 w/ Hyper-V installed.


    I'm normally fairly good at troubleshooting and figuring out why crashes occur, but this has been bugging me for a while now and despite numerous hardware changes / reinstalls, it still occurs.

    Basically, I built a system for running Virtual Machines in Hyper-V for testing.
    Decent Spec:
    i7-4770k (Stock)
    32GB RAM
    SSD for OS
    SSD's for VMs
    GeForce 760 GTX

    Every so often, with VMs running, the machine BSODs with SYSTEM_SERVICE_EXCEPTION.
    I'd like a little assistance please, in figuring this one out!

    Attached is the SF Diagnostics Output.
    Also created a Speccy output here -

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Did this system come with Win8 installed? If so, why is UEFI/Secure Boot not being used?

    You have 5 hard drives. What is the make/model/wattage and age of your Power Supply?

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.
    PS2 keyboard isn't present. If you're using a USB keyboard don't worry about this error.

    Please uninstall Gigabyte EasySaver. Also remove EasyTune if it is installed - both will cause BSOD's on some Windows systems.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    The following is for informational purposes only.
    **************************Mon Nov 18 12:16:16.825 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111813-16375-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 3:43:44.486
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+64532 )
    BugCheck 3B, {c0000005, fffff802e6d23667, ffffd00024e6de20, 0}
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff802e6d23667, Address of the instruction which caused the bugcheck
    Arg3: ffffd00024e6de20, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+64532
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3492
      BIOS Version                  F4
      BIOS Release Date             05/16/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87-D3HP
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Mon Nov 18 12:16:16.825 2013 (UTC - 5:00)**************************
    gdrv.sys               Thu Mar 12 23:22:29 2009 (49B9D175)
    AppleCharger.sys       Mon Feb 18 23:17:09 2013 (5122FCC5)
    RTKVHD64.sys           Tue Feb 26 07:38:48 2013 (512CACD8)
    trufos.sys             Wed Mar  6 06:47:58 2013 (51372CEE)
    avc3.sys               Thu Apr 11 04:31:58 2013 (516674FE)
    avckf.sys              Thu Apr 11 04:35:04 2013 (516675B8)
    point64.sys            Fri Apr 12 08:15:29 2013 (5167FAE1)
    dc3d.sys               Fri Apr 12 08:15:46 2013 (5167FAF2)
    gzflt.sys              Mon Apr 22 06:21:00 2013 (51750F0C)
    nvhda64v.sys           Sun Jun 16 08:38:07 2013 (51BDB1AF)
    bdfwfpf.sys            Tue Jul  2 07:03:14 2013 (51D2B372)
    dump_iaStorA.sys       Thu Aug  1 21:39:52 2013 (51FB0DE8)
    iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
    vmbkmclr.sys           Thu Aug 22 07:39:04 2013 (5215F858)
    vhdparser.sys          Thu Aug 22 07:39:12 2013 (5215F860)
    winhvr.sys             Thu Aug 22 07:39:52 2013 (5215F888)
    e1d64x64.sys           Thu Aug 29 19:55:45 2013 (521FDF81)
    TeeDriverx64.sys       Thu Sep  5 14:02:18 2013 (5228C72A)
    iwdbus.sys             Thu Sep 26 17:38:04 2013 (5244A93C)
    nvvad64v.sys           Fri Sep 27 16:25:30 2013 (5245E9BA)
    Wnv.sys                Tue Oct  8 03:36:59 2013 (5253B61B)
    nvlddmkm.sys           Wed Oct 23 02:21:50 2013 (52676AFE)
    vmbkmclr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    vhdparser.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    winhvr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    e1d64x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    Wnv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

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