SYSTEM_SERVICE_EXCEPTION / Win8.1 w/ Hyper-V installed.

Barricade

New Member
Messages
1
Evening,

I'm normally fairly good at troubleshooting and figuring out why crashes occur, but this has been bugging me for a while now and despite numerous hardware changes / reinstalls, it still occurs.

Basically, I built a system for running Virtual Machines in Hyper-V for testing.
Decent Spec:
i7-4770k (Stock)
32GB RAM
SSD for OS
SSD's for VMs
GeForce 760 GTX

Every so often, with VMs running, the machine BSODs with SYSTEM_SERVICE_EXCEPTION.
I'd like a little assistance please, in figuring this one out!

Attached is the SF Diagnostics Output.
Also created a Speccy output here - http://speccy.piriform.com/results/L13PjfBrE2JQeJ4XPzv4BYn
 

My Computer

System One

  • OS
    Windows 8.1
Did this system come with Win8 installed? If so, why is UEFI/Secure Boot not being used?

You have 5 hard drives. What is the make/model/wattage and age of your Power Supply?

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.

PS2 keyboard isn't present. If you're using a USB keyboard don't worry about this error.

Please uninstall Gigabyte EasySaver. Also remove EasyTune if it is installed - both will cause BSOD's on some Windows systems.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Nov 18 12:16:16.825 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111813-16375-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 3:43:44.486[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+64532 )[/B]
BugCheck [B]3B, {c0000005, fffff802e6d23667, ffffd00024e6de20, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff802e6d23667, Address of the instruction which caused the bugcheck
Arg3: ffffd00024e6de20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k+64532[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3492[/B]
  BIOS Version                  F4
  BIOS Release Date             05/16/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87-D3HP
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Nov 18 12:16:16.825 2013 (UTC - 5:00)**************************
[COLOR=RED][B]gdrv.sys               Thu Mar 12 23:22:29 2009 (49B9D175)[/B][/COLOR]
AppleCharger.sys       Mon Feb 18 23:17:09 2013 (5122FCC5)
RTKVHD64.sys           Tue Feb 26 07:38:48 2013 (512CACD8)
trufos.sys             Wed Mar  6 06:47:58 2013 (51372CEE)
avc3.sys               Thu Apr 11 04:31:58 2013 (516674FE)
avckf.sys              Thu Apr 11 04:35:04 2013 (516675B8)
point64.sys            Fri Apr 12 08:15:29 2013 (5167FAE1)
dc3d.sys               Fri Apr 12 08:15:46 2013 (5167FAF2)
gzflt.sys              Mon Apr 22 06:21:00 2013 (51750F0C)
nvhda64v.sys           Sun Jun 16 08:38:07 2013 (51BDB1AF)
bdfwfpf.sys            Tue Jul  2 07:03:14 2013 (51D2B372)
dump_iaStorA.sys       Thu Aug  1 21:39:52 2013 (51FB0DE8)
iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
vmbkmclr.sys           Thu Aug 22 07:39:04 2013 (5215F858)
vhdparser.sys          Thu Aug 22 07:39:12 2013 (5215F860)
winhvr.sys             Thu Aug 22 07:39:52 2013 (5215F888)
e1d64x64.sys           Thu Aug 29 19:55:45 2013 (521FDF81)
TeeDriverx64.sys       Thu Sep  5 14:02:18 2013 (5228C72A)
iwdbus.sys             Thu Sep 26 17:38:04 2013 (5244A93C)
nvvad64v.sys           Fri Sep 27 16:25:30 2013 (5245E9BA)
Wnv.sys                Tue Oct  8 03:36:59 2013 (5253B61B)
nvlddmkm.sys           Wed Oct 23 02:21:50 2013 (52676AFE)
[/font]
http://www.carrona.org/drivers/driver.php?id=gdrv.sys
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=avckf.sys
http://www.carrona.org/drivers/driver.php?id=point64.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
vmbkmclr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
vhdparser.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
winhvr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
e1d64x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
Wnv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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