BSOD Crash from sleep WIN8.1

gavin10

New Member
Messages
1
My system(HP pav-g6) is dual booted with win7 and win 8.1
I have installed all recommended drivers from HP and done all windows updates.
I crash trying to wake from sleep. In win 7 this problem does not occur.
Check disk, seatools, & memtest have already been completed with all passes.

I have attached my Diagnostic results.

Thanks!
 
Last edited:

My Computer

System One

  • OS
    Windows 7/8.1
Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

This device has problems in Device Manager:
Not Available ACPI\HPQ6001\2&DABA3FF&2 The drivers for this device are not installed.
This is most likely your HP Wireless Button device. Please download and install the latest, Win8.1 compatible driver for this device.

Although this is only one memory dump, IMO it is strongly suggestive of either a compatibility issue or a hardware problem. As you don't have issues with Win7, that makes hardware unlikely. So, that leaves compatibility. You may not be able to definitely rule this out - but you can get a start by ensuring that all hardware devices on the system have drivers that are compatible with Win8.1. If these are not available from HP, you'll have to search the web for Win8.1 compatible versions for all the devices on your system. If this doesn't fix the issues with your system, then I'd have to wonder if your system is Win8.1 compatible. You may have to revert to Win8 or even Win7 in order to get acceptable performance

Good luck!

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Nov 15 17:22:02.658 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111513-52859-01.dmp]
Windows 8 Kernel Version 9600 MP (2 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 1:18:05.091[/B]
*** WARNING: Unable to verify timestamp for atapi.sys
*** ERROR: Module load completed but symbols could not be loaded for atapi.sys
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+6143 )[/B]
BugCheck [B]7A, {fffff6e0000336d8, ffffffffc000000e, 67f9a880, ffffc000066db040}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: fffff6e0000336d8, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 0000000067f9a880, current process (virtual address for lock type 3, or PTE)
Arg4: ffffc000066db040, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000000e
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x7a_c000000e_nt!_??_::FNODOBFM::_string_[/B]
  BIOS Version                  F.49
  BIOS Release Date             12/25/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Nov 15 17:22:02.658 2013 (UTC - 5:00)**************************
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
bcmwl63a.sys                Sat Jun  1 00:59:47 2013 (51A97FC3)
[/font]
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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