BSOD Help Please

ricky1981

New Member
Messages
4
I setup a new PC recently, got a couple of blue screens about a week ago and put it down to outdated drivers so updated the ones I could find and all seemed well until I got another yesterday and one more today. Would really appreciate any input that someone could offer.

https://dl.dropboxusercontent.com/u/63103551/SF_13-11-2013.zip

I ran driver verifier after the crash yesterday so hopefully that might give some extra details in the last mini dump. If I can provide any extra information please let me know :)
 

My Computer

System One

  • OS
    Windows 8 64bit
Forgot to add, I ran memtest86+ through a full test and no errors were found. Have been running prime95 for the last hour and no errors so far.
 

My Computer

System One

  • OS
    Windows 8 64bit
Running a full test with Memtest86+ does not guarantee your RAM is good. You need to run at least 6-8 passes unless errors occur before.

You have total of 4 BSOD's in your zip file. One of them was caused by prime95. For stability, prime95 needs to run for at least 12+ hours.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.

From the results of the dump file analysis (and your running of Driver Verifier in the next to the last dump), I'm figuring that this is a low-level/hardware/compatibility problem. To be on the safe side, check all your drivers to see if they are Win8.1 compatible

Please try these free hardware diagnostics to help rule out hardware problems: Hardware Diagnostics

I see a lot of BSOD's w/the wireless USB XBox controller. To test it, please remove it's software and then physically remove the device from the system. If the BSOD's do not stop because of this, feel free to install the device with the latest, Win8.1 compatible drivers.

Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Thu Nov 14 15:38:46.580 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111513-4984-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 2:04:18.208[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiTryUnwaitThread+32 )[/B]
BugCheck [B]A, {ffffe02005b9d8c0, 2, 1, fffff801490bdb76}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000000A"]IRQL_NOT_LESS_OR_EQUAL (a)[/URL]
Arguments: 
Arg1: ffffe02005b9d8c0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801490bdb76, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_nt!KiTryUnwaitThread[/B]
CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  F7
  BIOS Release Date             08/02/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87X-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov 12 17:27:34.961 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111313-6125-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 1:06:49.644[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2cf7b )[/B]
BugCheck [B]3B, {c0000005, fffff8024fb9810b, ffffd00024a55ee0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8024fb9810b, Address of the instruction which caused the bugcheck
Arg3: ffffd00024a55ee0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x3B_VRF_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  F7
  BIOS Release Date             08/02/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87X-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov 12 13:49:05.931 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111313-6078-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 17:11:10.558[/B]
Probably caused by :[B]win32k.sys ( win32k!EngUnmapFontFileFD+9cd1 )[/B]
BugCheck [B]3B, {c0000005, fffff9600004a531, ffffd00024f05940, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600004a531, Address of the instruction which caused the bugcheck
Arg3: ffffd00024f05940, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!EngUnmapFontFileFD[/B]
CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  F7
  BIOS Release Date             08/02/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87X-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 11 20:37:12.267 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111213-5500-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]4 days 3:55:51.302[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ObInsertObjectEx+6b4 )[/B]
BugCheck [B]C2, {99, ffffe0000796fa10, 0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000C2"]BAD_POOL_CALLER (c2)[/URL]
Arguments: 
Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
Arg2: ffffe0000796fa10, Address being freed
Arg3: 0000000000000000, 0
Arg4: 0000000000000000, 0
BUGCHECK_STR:  0xc2_99
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]0xc2_99_nt!ObInsertObjectEx[/B]
CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  F7
  BIOS Release Date             08/02/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87X-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov  7 16:40:08.689 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110813-5078-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 15:44:45.316[/B]
*** WARNING: Unable to verify timestamp for e1d64x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1d64x64.sys
Probably caused by :[B]e1d64x64.sys ( e1d64x64+26053 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff80001f2e053, ffffd000213f06a8, ffffd000213efeb0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x1000007E"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80001f2e053, The address that the exception occurred at
Arg3: ffffd000213f06a8, Exception Record Address
Arg4: ffffd000213efeb0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_e1d64x64+26053[/B]
CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  F7
  BIOS Release Date             08/02/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87X-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov  2 03:01:26.660 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110213-4812-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 0:10:28.285[/B]
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys ( iaStorA+85034 )[/B]
BugCheck [B]D1, {ffffd0002116a3eb, 2, 0, fffff8000091e034}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000D1"]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/URL]
Arguments: 
Arg1: ffffd0002116a3eb, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8000091e034, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  prime95.exe
FAILURE_BUCKET_ID: [B]AV_iaStorA+85034[/B]
CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  F7
  BIOS Release Date             08/02/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87X-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Thu Nov 14 15:38:46.580 2013 (UTC - 5:00)**************************
AtihdWB6.sys                Sat Jun 22 22:19:48 2013 (51C65B44)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
xusb22.sys                  Thu Aug 22 07:38:23 2013 (5215F82F)
e1d64x64.sys                Thu Aug 29 19:55:45 2013 (521FDF81)
TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
atikmpag.sys                Tue Oct  8 08:27:46 2013 (5253FA42)
atikmdag.sys                Tue Oct  8 09:51:03 2013 (52540DC7)
RTKVHD64.sys                Tue Oct 22 08:31:34 2013 (52667026)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov 12 17:27:34.961 2013 (UTC - 5:00)**************************
RTKVHD64.sys                Tue Sep 10 09:37:35 2013 (522F209F)
AtihdWB6.sys                Tue Sep 24 20:24:38 2013 (52422D46)
AMDACPKSL.SYS               Tue Sep 24 20:24:41 2013 (52422D49)
atikmpag.sys                Tue Oct 29 16:59:42 2013 (527021BE)
atikmdag.sys                Tue Oct 29 17:55:16 2013 (52702EC4)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov  7 16:40:08.689 2013 (UTC - 5:00)**************************
e1d64x64.sys                Wed Jun 26 16:51:31 2013 (51CB5453)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov  2 03:01:26.660 2013 (UTC - 5:00)**************************
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
cpuz136_x64.sys             Wed Oct  9 08:14:08 2013 (52554890)
[/FONT]
AtihdWB6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
e1d64x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
AtihdWB6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
AMDACPKSL.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
e1d64x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=cpuz136_x64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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