Frequently face BSOD unexpectedly

mmkarimi · Oct 24, 2013

Dear Pro friends,
Recently my laptop face BSOD unexpectedly. some time after several working hour, or just after windows start up. i checked my mobo temperature and checked my local drives with windows check disk. but it still go bsod.
I frequently connect my computer to my TV with hdmi cable and i dont think this comes from my graphic card.
I have attached the logs of SF Diagnostic Tool here. :think:

looking forward to receive your comments...

Best,
Happy Halloween

usasma · Oct 24, 2013

Systeminfo report is corrupted. Please check to ensure that you have ALL available Windows Updates. It amy take several trips to get them all.

Looks (to me) to be an issue between Zone Alarm and ESET.
Please:
1) uninstall ZoneAlarm and test for further BSOD's
2) if the BSOD's continue, then uninstall ESET and enable Windows Defender and Windows Firewall
Please post back with the memory dumps after each BSOD

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

sncduvc.SYS Mon Dec 29 04:13:29 2008 (495894B9)
Suyin USB 2.0 Webcam driver
http://www.carrona.org/drivers/driver.php?id=sncduvc.SYS

btwl2cap.sys Fri Apr 3 20:28:35 2009 (49D6A9B3)
Broadcom Bluetooth L2CAP Servicen
http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys

ATKACPI.sys Tue May 12 21:00:08 2009 (4A0A1B98)
ATK Hotkey ATK0101 ACPI Utility Driver
http://www.carrona.org/drivers/driver.php?id=ATKACPI.sys

snp2uvc.sys Wed May 20 04:10:39 2009 (4A13BAFF)
Suyin USB 2.0 Webcam driver
http://www.carrona.org/drivers/driver.php?id=snp2uvc.sys

btwavdt.sys Thu Jun 25 01:49:48 2009 (4A430FFC)
Broadcom Bluetooth AVDT Service
http://www.carrona.org/drivers/driver.php?id=btwavdt.sys

btwrchid.sys Thu Jun 25 01:51:31 2009 (4A431063)
Bluetooth Remote Control HID Minidriver
http://www.carrona.org/drivers/driver.php?id=btwrchid.sys

btwaudio.sys Wed Jul 1 09:54:29 2009 (4A4B6A95)
Broadcom Bluetooth Audio Device
http://www.carrona.org/drivers/driver.php?id=btwaudio.sys

ASMMAP.sys Thu Jul 2 05:12:38 2009 (4A4C7A06)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
http://www.carrona.org/drivers/driver.php?id=ASMMAP.sys

kbfiltr.sys Mon Jul 20 05:22:20 2009 (4A64374C)
Dritek Keyboard Filter Driver
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys

jmcr.sys Tue Aug 18 04:22:38 2009 (4A8A64CE)
JMicron JMB38X Memory Card Reader Driver
http://www.carrona.org/drivers/driver.php?id=jmcr.sys

HECI.sys Thu Sep 17 15:54:12 2009 (4AB293E4)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECI.sys

iaStor.sys Thu Dec 17 13:23:09 2009 (4B2A770D)
Intel Storage drivers
http://www.carrona.org/drivers/driver.php?id=iaStor.sys

ETD.sys Fri Apr 30 05:18:50 2010 (4BDAA07A)
ELAN PS/2 Port Smart Pad
http://www.carrona.org/drivers/driver.php?id=ETD.sys

AtihdW73.sys Wed Nov 17 07:00:47 2010 (4CE3C3EF)
AMD High Definition Audio Function Driver
http://www.carrona.org/drivers/driver.php?id=AtihdW73.sys

atikmpag.sys Wed Mar 9 21:14:59 2011 (4D783423)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys

atikmdag.sys Wed Mar 9 21:41:50 2011 (4D783A6E)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

RTKVHDA.sys Tue Jul 12 05:16:50 2011 (4E1C1102)
Realtek HD Audio Codec Driver
http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Wed Oct 23 23:31:07.393 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102413-17815-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x86 compatible
Built by: [B]9200[/B].16659.x86fre.win8_gdr.130708-1504
System Uptime:[B]2 days 16:33:49.976[/B]
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+585 )[/B]
BugCheck [B]19, {d, ae2f3520, 0, e26b61b1}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000d, 
Arg2: ae2f3520
Arg3: 00000000
Arg4: e26b61b1
BUGCHECK_STR:  0x19_d
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]0x19_d_nt!ExDeferredFreePool[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: [B]1729[/B]
  BIOS Version                  502
  BIOS Release Date             10/14/2011
  Manufacturer                  ASUSTeK Computer Inc.
  Product Name                  K42JE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 21 06:56:48.115 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102113-18595-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x86 compatible
Built by: [B]9200[/B].16659.x86fre.win8_gdr.130708-1504
System Uptime:[B]0 days 7:44:25.804[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+585 )[/B]
BugCheck [B]19, {d, 8a9b2d90, 0, 1404d05b}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000d, 
Arg2: 8a9b2d90
Arg3: 00000000
Arg4: 1404d05b
BUGCHECK_STR:  0x19_d
PROCESS_NAME:  WWAHost.exe
FAILURE_BUCKET_ID: [B]0x19_d_nt!ExDeferredFreePool[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: [B]1729[/B]
  BIOS Version                  502
  BIOS Release Date             10/14/2011
  Manufacturer                  ASUSTeK Computer Inc.
  Product Name                  K42JE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 14 19:31:08.739 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101513-39702-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x86 compatible
Built by: [B]9200[/B].16659.x86fre.win8_gdr.130708-1504
System Uptime:[B]1 days 7:51:47.387[/B]
*** WARNING: Unable to verify timestamp for eamonm.sys
*** ERROR: Module load completed but symbols could not be loaded for eamonm.sys
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+585 )[/B]
BugCheck [B]19, {d, 8522ed90, 0, 1c7a1fa}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000d, 
Arg2: 8522ed90
Arg3: 00000000
Arg4: 01c7a1fa
BUGCHECK_STR:  0x19_d
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]0x19_d_nt!ExDeferredFreePool[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: [B]1729[/B]
  BIOS Version                  502
  BIOS Release Date             10/14/2011
  Manufacturer                  ASUSTeK Computer Inc.
  Product Name                  K42JE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct 11 02:53:38.117 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101113-64085-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x86 compatible
Built by: [B]9200[/B].16659.x86fre.win8_gdr.130708-1504
System Uptime:[B]0 days 6:32:04.808[/B]
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+585 )[/B]
BugCheck [B]19, {d, 8581db78, 0, c3cfa71}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000d, 
Arg2: 8581db78
Arg3: 00000000
Arg4: 0c3cfa71
BUGCHECK_STR:  0x19_d
PROCESS_NAME:  taskhostex.exe
FAILURE_BUCKET_ID: [B]0x19_d_nt!ExDeferredFreePool[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: [B]1729[/B]
  BIOS Version                  502
  BIOS Release Date             10/14/2011
  Manufacturer                  ASUSTeK Computer Inc.
  Product Name                  K42JE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 29 11:03:10.849 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092913-50965-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x86 compatible
Built by: [B]9200[/B].16659.x86fre.win8_gdr.130708-1504
System Uptime:[B]3 days 11:38:55.159[/B]
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+585 )[/B]
BugCheck [B]19, {d, 8548a988, 0, 84dfc430}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000d, 
Arg2: 8548a988
Arg3: 00000000
Arg4: 84dfc430
BUGCHECK_STR:  0x19_d
PROCESS_NAME:  taskhostex.exe
FAILURE_BUCKET_ID: [B]0x19_d_nt!ExDeferredFreePool[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz"
MaxSpeed:     1730
CurrentSpeed: [B]1729[/B]
  BIOS Version                  502
  BIOS Release Date             10/14/2011
  Manufacturer                  ASUSTeK Computer Inc.
  Product Name                  K42JE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Wed Oct 23 23:31:07.393 2013 (UTC - 4:00)**************************
[COLOR=RED][B]sncduvc.SYS                 Mon Dec 29 04:13:29 2008 (495894B9)[/B][/COLOR]
[COLOR=RED][B]btwl2cap.sys                Fri Apr  3 20:28:35 2009 (49D6A9B3)[/B][/COLOR]
[COLOR=RED][B]ATKACPI.sys                 Tue May 12 21:00:08 2009 (4A0A1B98)[/B][/COLOR]
[COLOR=RED][B]snp2uvc.sys                 Wed May 20 04:10:39 2009 (4A13BAFF)[/B][/COLOR]
[COLOR=RED][B]btwavdt.sys                 Thu Jun 25 01:49:48 2009 (4A430FFC)[/B][/COLOR]
[COLOR=RED][B]btwrchid.sys                Thu Jun 25 01:51:31 2009 (4A431063)[/B][/COLOR]
[COLOR=RED][B]btwaudio.sys                Wed Jul  1 09:54:29 2009 (4A4B6A95)[/B][/COLOR]
[COLOR=RED][B]ASMMAP.sys                  Thu Jul  2 05:12:38 2009 (4A4C7A06)[/B][/COLOR]
[COLOR=RED][B]kbfiltr.sys                 Mon Jul 20 05:22:20 2009 (4A64374C)[/B][/COLOR]
[COLOR=RED][B]jmcr.sys                    Tue Aug 18 04:22:38 2009 (4A8A64CE)[/B][/COLOR]
[COLOR=RED][B]HECI.sys                    Thu Sep 17 15:54:12 2009 (4AB293E4)[/B][/COLOR]
[COLOR=RED][B]iaStor.sys                  Thu Dec 17 13:23:09 2009 (4B2A770D)[/B][/COLOR]
[COLOR=RED][B]ETD.sys                     Fri Apr 30 05:18:50 2010 (4BDAA07A)[/B][/COLOR]
[COLOR=RED][B]AtihdW73.sys                Wed Nov 17 07:00:47 2010 (4CE3C3EF)[/B][/COLOR]
[COLOR=RED][B]atikmpag.sys                Wed Mar  9 21:14:59 2011 (4D783423)[/B][/COLOR]
[COLOR=RED][B]atikmdag.sys                Wed Mar  9 21:41:50 2011 (4D783A6E)[/B][/COLOR]
[COLOR=RED][B]RTKVHDA.sys                 Tue Jul 12 05:16:50 2011 (4E1C1102)[/B][/COLOR]
SCDEmu.SYS                  Wed May 30 21:34:33 2012 (4FC6CAA9)
NETJME.sys                  Fri Jun  8 18:15:46 2012 (4FD27992)
intelppm.sys                Mon Nov  5 22:52:05 2012 (50988965)
EpfwLWF.sys                 Fri Dec 21 06:59:34 2012 (50D44F26)
epfw.sys                    Fri Dec 21 06:59:38 2012 (50D44F2A)
ehdrv.sys                   Fri Dec 21 07:03:24 2012 (50D4500C)
epfwwfp.sys                 Tue Feb  5 03:20:46 2013 (5110C0DE)
eamonm.sys                  Tue Feb  5 03:23:20 2013 (5110C178)
vsdatant.sys                Fri Jun  7 01:53:25 2013 (51B17555)
btwampfl.sys                Fri Jul 26 02:09:57 2013 (51F212B5)
bcbtums.sys                 Wed Aug  7 11:11:10 2013 (5202638E)
athw8.sys                   Wed Aug  7 23:37:56 2013 (52031294)
idmwfp.sys                  Tue Oct  1 19:17:42 2013 (524B5816)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 29 11:03:10.849 2013 (UTC - 4:00)**************************
idmwfp.sys                  Wed Jun 26 19:57:19 2013 (51CB7FDF)
[/font]

mmkarimi · Oct 24, 2013

Thanks John,
First, nice to see you again, How do you do

Actually I use zone alarm in order to prevent some programs from connecting to the internet. I really want to restrict some programs and use them offline and zone alarm can do this much better than ESET and much more from windows firewall. Do you suggest any program as an alternative?

Second, I update my windows frequently. Don't you think it may related to my hardware, like my RAMs?

Also I dont know why my system information is 0byte! should I provide any further info?

As you see the BSODs are increased recently. I think the previous bsods were mostly because of my Rams, as I used to make sleep my laptop , not to shut down.

About my drivers, I looked up in ASUS SUPPORT WEBSITE, and found them up to date. do you think I should search in other websites?

Many Thanks
MMK

usasma · Oct 25, 2013

You can set rules for this in the Windows Firewall. I don't do this, so I won't be of much help.
Also, there was a free program that made the Windows Firewall easier to navigate, but I haven't seen/used it in a long time: Windows 8 Firewall Control: Sphinx Software

Regardless of what you choose to do - you really should test to see if it's the ZoneAlarm or not. In the past, problems with it were very difficult to pin down - and removing it was the only sure way to see if it was truly the cause.

While the drivers that you found for this system at the Asus website are the most current - please note that they do not offer any drivers for Win8. As Asus does not support Win8 on this system - I have to wonder if there are compatibility issues between it and Win8.

You must get drivers that were designed for Win8. As Asus doesn't provide them, then you'll have to go elsewhere. My links provide hints as to where you may be able to get them from - but in the end it'll be those that you find by trial and error. But keep in mind that (if this is a compatibility problem) you may not be able to fix the problem. In that case the only recourse is a downgrade to Win7.

Good luck!

mmkarimi · Oct 25, 2013

Thanks John,
I will keep the downgrade in my mind. But there is a question, do you think these BSODs would harm my hardware?

Should I check my Ram memories? don't you suspicious of my hardware problems?

Best

usasma · Oct 26, 2013

At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
Please try these free diagnostics for starters: Initial Hardware Diagnostics
Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).

FYI - most BSOD's show as memory errors. We'd have gotten to the hardware diagnostics after we ruled out the 3rd party drivers.

Frequently face BSOD unexpectedly

mmkarimi

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

mmkarimi

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

mmkarimi

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One