Solved Bsod page_fault_in_nonpaged_area

oidualc123

New Member
Messages
16
I was on chrome (2-3 tabs) and then ... bsod , my specs:

Laptop: Samsung New Series 7 Chronos

cpu: i7 3635qm
mb: Intel hm76
ram: 12 gb ram 1600 mhz (4gb + 8gb)
gpu: intel hd 4000 + amd radeon 8870m
hdd: liteon 512gb ssd
s.o : windows 8 pro 64 bit

According to whocrashed it is a driver issue (i have tested the hdd/ram, and no problems detected), i had other bosd but it were solved (daemon tools, due to the sptd.sys driver).
 

My Computer

System One

  • OS
    Windows 8 Pro 64 b
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung New Series 7 Chronos NP7705ZE
    CPU
    Intel Core i7 3635qm
    Motherboard
    Intel Hm76
    Memory
    12gb ram (4gb + 8gb kingston ddr3 1600mhz)
    Graphics Card(s)
    Intel hd 4000 + Amd Radeon 8870m
    Screen Resolution
    1920x1080
    Hard Drives
    Liteon 512gb ssd 2.5
    Browser
    Chrome
    Antivirus
    Windows Defender
Another bsod (PAGE_FAULT_IN_NONPAGED_AREA), but this time (according to whocrashed) is for atikmpag.sys driver, here is the new dump
 

My Computer

System One

  • OS
    Windows 8 Pro 64 b
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung New Series 7 Chronos NP7705ZE
    CPU
    Intel Core i7 3635qm
    Motherboard
    Intel Hm76
    Memory
    12gb ram (4gb + 8gb kingston ddr3 1600mhz)
    Graphics Card(s)
    Intel hd 4000 + Amd Radeon 8870m
    Screen Resolution
    1920x1080
    Hard Drives
    Liteon 512gb ssd 2.5
    Browser
    Chrome
    Antivirus
    Windows Defender
Bluetooth is disabled. Is this deliberate? If so, why?

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

npf.sys Fri Jun 25 12:50:58 2010 (4C24DE72)
NetGroup Packet Filter Driver, part of the WinPcap packet capture library
http://www.carrona.org/drivers/driver.php?id=npf.sys

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Thu Oct 24 00:47:29.824 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102413-7109-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 9:32:19.509[/B]
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]dxgmms1.sys ( dxgmms1!VIDMM_DEVICE::RemoveCommitment+18d )[/B]
BugCheck [B]50, {fffff8a101e48bd8, 0, fffff8800449f731, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffff8a101e48bd8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8800449f731, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]AV_dxgmms1!VIDMM_DEVICE::RemoveCommitment[/B]
CPUID:        "Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  P05ABU.142.130905.SK
  BIOS Release Date             09/05/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  770Z5E/780Z5E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 23 15:14:53.394 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102313-9421-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]1 days 20:03:25.564[/B]
Probably caused by :[B]win32k.sys ( win32k!EngUpdateDeviceSurface+5a91 )[/B]
BugCheck [B]50, {fffff970000ab930, 8, fffff970000ab930, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffff970000ab930, memory referenced.
Arg2: 0000000000000008, value 0 = read operation, 1 = write operation.
Arg3: fffff970000ab930, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]AV_BAD_IP_win32k!EngUpdateDeviceSurface[/B]
CPUID:        "Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  P05ABU.142.130905.SK
  BIOS Release Date             09/05/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  770Z5E/780Z5E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Thu Oct 24 00:47:29.824 2013 (UTC - 4:00)**************************
[COLOR=RED][B]npf.sys                     Fri Jun 25 12:50:58 2010 (4C24DE72)[/B][/COLOR]
RadioHIDMini.sys            Fri Jul 27 07:57:08 2012 (50128214)
iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
Rt630x64.sys                Fri Sep  7 04:21:17 2012 (5049AE7D)
amdkmpfd.sys                Thu Sep 13 19:02:55 2012 (5052661F)
RtsUVStor.sys               Mon Oct 15 05:20:45 2012 (507BD56D)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
atikmpag.sys                Mon Nov 26 23:26:34 2012 (50B440FA)
atikmdag.sys                Tue Nov 27 00:23:36 2012 (50B44E58)
igdkmd64.sys                Wed Dec 12 19:42:26 2012 (50C92472)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
RTKVHD64.sys                Tue Feb 19 09:15:08 2013 (512388EC)
ElbyCDIO.sys                Mon Mar  4 04:21:51 2013 (513467AF)
ETD.sys                     Fri Mar 22 04:20:48 2013 (514C1460)
ETDSMBus.sys                Sun Mar 24 23:02:21 2013 (514FBE3D)
AMPPAL.sys                  Tue May 21 11:12:37 2013 (519B8EE5)
VClone.sys                  Wed Jul 24 11:02:55 2013 (51EFEC9F)
NETwew00.sys                Mon Aug 19 08:36:37 2013 (52121155)
[/font]
http://www.carrona.org/drivers/driver.php?id=npf.sys
RadioHIDMini.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
ETDSMBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
http://www.carrona.org/drivers/driver.php?id=VClone.sys
NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Everything it was working fine until i updated the wifi driver (now uninstalled the driver and installed the factory driver), the npf.sys it has something to do with winpcap?, its safe to uninstall?

pd: the bluetooth thing is to save battery (only activate when i use the bluetooth)


Update:

Uninstalled Winpcap and reverted to the original wifi driver, and until now everythings works fine
 
Last edited:

My Computer

System One

  • OS
    Windows 8 Pro 64 b
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung New Series 7 Chronos NP7705ZE
    CPU
    Intel Core i7 3635qm
    Motherboard
    Intel Hm76
    Memory
    12gb ram (4gb + 8gb kingston ddr3 1600mhz)
    Graphics Card(s)
    Intel hd 4000 + Amd Radeon 8870m
    Screen Resolution
    1920x1080
    Hard Drives
    Liteon 512gb ssd 2.5
    Browser
    Chrome
    Antivirus
    Windows Defender
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