Windows 8 and 8.1 Forums

Windows 8.1 BSOD Fresh Install - igdkmd64.sys

  1. #1

    Posts : 6
    Windows 8.1

    Windows 8.1 BSOD Fresh Install - igdkmd64.sys

    Edit: Issue solved as of Intel HD Graphics Driver

    I get a BSOD with message DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys) shortly after launching any game. The driver is linked to Intel's Integrated Graphics which I have updated with 'Windows 8.1 Ready' drivers. My laptop has a Nvidia dedicated GPU which is what I set games to run with, so I'm not sure why Intel's drivers are failing.

    I read online that this BSOD can be related to memory issues and since using a fresh 8.1 install I have been receiving low memory error messages whilst playing games despite me having 16GB of RAM.

    Thanks for your help.
    Attached Files
    Last edited by SkySoldier; 20 Dec 2013 at 06:16. Reason: Problem Solved
      My System SpecsSystem Spec

  2. #2

    Posts : 5

    I have exactly the same thing happen. I discovered it whilst playing Dirt3 and Grid2. I get a message about the memory and then a little later the crash happens. I really hope someone can help otheriwise I am reinstalling version 8.0
      My System SpecsSystem Spec

  3. #3

    Posts : 6
    Windows 8.1

    Not sure if yours is the same issue as mine but I found that in Nvidia Control you can set the Nvidia GPU as default. Restart the system and try playing then. It's been fine for me so far. I think this means Nvidia GPU is used for everything on the system.

    This is only a temporary solution though, I'm guessing Intel need to release new graphics drivers.
      My System SpecsSystem Spec

  4. #4

    Posts : 4,915
    Win8.1Pro - Finally!!!


    If you'd like individual assistance for your own problem, please start your own topic and post this information: Blue Screen of Death (BSOD) Posting Instructions

    SkySoldier - the first thing to do is replace your Intel video drivers. Please do this:
    - download a fresh copy of the latest, Win8.1 compatible video drivers for your Intel graphics card
    - uninstall the current Intel graphics drivers from your system
    - install the freshly downloaded video drivers and monitor for further BSOD's

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    dc3d.sys Wed May 18 04:07:24 2011 (4DD37E3C)
    Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models - Microsoft IntelliType Pro / IntelliPoint

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    As this has the "feel" of a hardware problem (IMO), you can get a head start by running these diagnostics: Hardware Diagnostics I'd start with the video tests first, but be sure to complete them all.

    The following is for informational purposes only.
    **************************Wed Oct 23 12:21:36.434 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102313-8187-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 0:24:45.152
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+63287 )
    BugCheck D1, {28, 2, 0, fffff80002879287}
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff80002879287, address which referenced memory
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: AV_igdkmd64+63287
    CPUID:        "Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  4.6.5
      BIOS Release Date             10/19/2012
      Manufacturer                  CLEVO                            
      Product Name                  P15xEMx
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Wed Oct 23 12:21:36.434 2013 (UTC - 4:00)**************************
    dc3d.sys                    Wed May 18 04:07:24 2011 (4DD37E3C)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    SynTP.sys                   Tue Feb 26 01:02:27 2013 (512C4FF3)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    nvvad64v.sys                Tue Aug 20 07:29:10 2013 (52135306)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
    ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
    werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    NETwew00.sys                Thu Aug 22 17:20:34 2013 (521680A2)
    intelpep.sys                Thu Sep 19 03:12:46 2013 (523AA3EE)
    iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
    igdkmd64.sys                Tue Oct  1 13:06:57 2013 (524B0131)
    nvlddmkm.sys                Tue Oct 15 16:27:18 2013 (525DA526)
    nvpciflt.sys                Tue Oct 15 16:28:03 2013 (525DA553)
    NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  5. #5

    Posts : 2

    I am a new member. I am having exactly the same experience as SkySoldier - a BSOD with message DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys) when playing a game (in my case Civ4!). I also received low memory alerts. I have updated all drivers (Nvidia, Intel, etc) to latest windows 8.1 compliant to no avail. I have also tried the suggestion of setting the Nvidia GPU as default but still got a BSOD. If anyone has found a solution please advise or is this something that Intel or Microsoft have to solve ( I've found others on the web with the same problem). Help please!!
      My System SpecsSystem Spec

  6. #6

    Posts : 5

    At the risk of getting into trouble. There is a thread here:-

    with exactly the same problem.

    The only consolation is that we are not alone.
      My System SpecsSystem Spec

  7. #7

    Posts : 6
    Windows 8.1

    Thanks usasma for the help, I will definatly try to update those out of date drivers. I'm going to leave this issue as it is for now as I've found a tempory solution and think that the problem is related to Intel's driver or Windows 8.1 itself. Intel migth release new drivers soon, I've had problems with their drivers before...

    Simonvick and tiger did you definitely set the Global Settings as Nvidia and then reboot afterwards?

    Small screencap below.

    Click image for larger version

    I haven't tried any newer games yet but Children of the Nile and Sid Meier's Railroads work fine, I'll try Rome II tonight.
      My System SpecsSystem Spec

  8. #8

    Posts : 1
    windows 8.1 64bit

    im having the same problem,while running Fallout 3. i even set the default GPU to Nvidia, but still i get the error...
      My System SpecsSystem Spec

  9. #9

    Posts : 5

    Hi Skysoldier, I am running an AMD Radeon HD7000 series card so not a Nvidia. I have looked for equivelent settings and have changed anything that looks like it might help. I have tried disabling the intel graphics "card" but I dont have an option in bios so have tried it from My Computer, this just stops the AMD card from working as well. I have also uninstalled the Intel and AMD drivers and reinstalled the latest that I could find on the respective sites. To be clear, this NEVER happened before the 8.1 update so I firmly believe it is either down to the update itself or dodgy drivers from Intel. In detail what happens is this. I start a game (eg Grid 2, Dirt3) about 5 mins in a warning pops up about memory usage and it being almost full, this is incorrect as system monitor says its at about 20% full and I have 16gb. Then about 10 mins later I get the BSOD (except its more of a purple/pink colour) and the message DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys). The timings are not exact. It dosnt seem to happen to all games, World in Conflict has worked fine since the update.

    I am contemplating the extreme action of reinstalling Windows8 from scratch and waiting until they sort the problem out. Intel and Microsoft the big boys of PC Gaming...perhaps they want us all to buy a PS4?
      My System SpecsSystem Spec

  10. #10

    Posts : 6
    Windows 8.1

    If you can't find an AMD solution I would definitely reinstall Windows 8. Intel have been pretty bad with driver releases for me in the past, could be a long wait.

    The update from 8 to 8.1 can be done with out a format anyway, that's if you don't mind not using a clean install.
      My System SpecsSystem Spec

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Windows 8.1 BSOD Fresh Install - igdkmd64.sys
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