Solved BSOD when updating Windows 8

B

Bsigg12

New Member
Messages
3
Hello everyone,

I've been trying to update to Windows 8.1 but I keep having issues. I constantly have failing Windows Updates. I have tried a couple different things, renaming the SoftwareDistribution file to .old, Windows Repair, and full clean install of Windows 8. I for the life of me can't figure out what's going on.

Currently, I am unable to install the SF_Diagnostic tool for some reason. It's hung up on downloading the necessary files from Windows Features. I have a mini dump from Windows 8 attached and will try to update it with the SF_Diag tool if it ever installs. Thanks.

Edit: had to manually enable .NET Framework in order to get the diagnostic tool to install. The mini dump is still the same regardless so I'll keep that there.
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    AMD Phenom XII 555
    Motherboard
    Gigabyte 970A-D3
    Memory
    8 GB Corsair Vengenance
    Graphics Card(s)
    XFX 6950
    Hard Drives
    WD 6400AAKS-22A7B2
    Keyboard
    Windows Arc Wireless
    Browser
    Google Chrome
I'll still need these reports:
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.
Click to expand...

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://ati.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
Click to expand...
Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

Other than the above, this looks to be a hardware/compatibility issue to me. Is the motherboard certified for Win8.1?
I didn't see any mention of 8.1 at the website, and all the Win8 drivers date from 2012. In short, the if the full clean install of 8.1 fails - you have to wonder about compatibility.

If I had to guess, I'd think that the compatibility issues are with storage drivers or chipset drivers - update those to the latest from here: AMD Chipset Drivers
Get both the chipset and the RAID drivers.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

dc3d.sys Wed May 18 04:07:24 2011 (4DD37E3C)
Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models - Microsoft IntelliType Pro / IntelliPoint
http://www.carrona.org/drivers/driver.php?id=dc3d.sys

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys



Analysis:
The following is for informational purposes only.
Code: 
[font=lucida console]**************************Tue Oct 22 23:09:16.796 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102213-21465-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 0:12:06.526[/B]
*** ERROR: Module load completed but symbols could not be loaded for luafv.sys
Probably caused by :[B]Pool_Corruption ( nt!ExFreePool+60 )[/B]
BugCheck [B]19, {d, fffff8a01c3b9a90, 2f1cf73d13b2870f, 2f1cf7bd13b2870f}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 000000000000000d, 
Arg2: fffff8a01c3b9a90
Arg3: 2f1cf73d13b2870f
Arg4: 2f1cf7bd13b2870f
BUGCHECK_STR:  0x19_d
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]0x19_d_nt!ExFreePool[/B]
  BIOS Version                  FB
  BIOS Release Date             10/18/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code: 
[font=lucida console]**************************Tue Oct 22 23:09:16.796 2013 (UTC - 4:00)**************************
[COLOR=RED][B]dc3d.sys                    Wed May 18 04:07:24 2011 (4DD37E3C)[/B][/COLOR]
[COLOR=RED][B]Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)[/B][/COLOR]
viahduaa.sys                Thu Aug  2 21:31:13 2012 (501B29E1)
[COLOR=RED][B]AODDriver2.sys              Wed Nov 21 02:44:04 2012 (50AC8644)[/B][/COLOR]
AtihdW86.sys                Fri Jul  5 14:10:40 2013 (51D70C20)
atikmpag.sys                Tue Oct  8 08:27:46 2013 (5253FA42)
atikmdag.sys                Tue Oct  8 09:51:03 2013 (52540DC7)
[/font]
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Here are the MSINFO32 and systeminfo reports. I uninstalled Catalyst and got the graphics driver updated. I'm having an issue trying to figure out how to actually update the chipset drivers. I downloaded the update from AMD, but can't tell if running their installer did what it needed to do. I ran memtest86 and found 1 of my 2 sticks of RAM was bad, so I pulled that as well. Updated the Realtek driver, and got the most recent Microsoft one for my keyboard.

All the updates have gone through now, and I just finished downloading the Windows 8.1 update from the Windows Store so that is asking me to restart now. I'll report if it makes it through the install this time.

Update: Windows 8.1 installed just fine. Is it possible that the bad RAM was causing driver issues throughout the system?
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    AMD Phenom XII 555
    Motherboard
    Gigabyte 970A-D3
    Memory
    8 GB Corsair Vengenance
    Graphics Card(s)
    XFX 6950
    Hard Drives
    WD 6400AAKS-22A7B2
    Keyboard
    Windows Arc Wireless
    Browser
    Google Chrome
It's highly possible that the bad RAM was causing your problems.
Replace it (or just leave it out) and see how things work.

PS - nothing unusual in the MSINFO32 or systeminfo reports
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Alright, sweet. Thanks for all your help. I've kept the stick out and it's been running fine, no BSOD with anything, albeit a little slower but nothing to complain about.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    AMD Phenom XII 555
    Motherboard
    Gigabyte 970A-D3
    Memory
    8 GB Corsair Vengenance
    Graphics Card(s)
    XFX 6950
    Hard Drives
    WD 6400AAKS-22A7B2
    Keyboard
    Windows Arc Wireless
    Browser
    Google Chrome
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