Bad Pool Error

Please provide this information so we can provide a complete analysis: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

For starters:
At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
Please try these free diagnostics for starters: Initial Hardware Diagnostics
Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).
Click to expand...
As I suspect the hard drive, please start with that test(s).

Please notice the Intel drivers below - these also are related to the hard drive. So they've gotta be updated.
If you have an SSD, this is usually the problem - but we'd have to see the reports that I asked for above.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

HpqKbFiltr.sys Wed Apr 29 09:48:30 2009 (49F85AAE)
HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver
http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys

HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

iaStor.sys Tue Oct 13 14:15:56 2009 (4AD4C3DC)
Intel Storage drivers
http://www.carrona.org/drivers/driver.php?id=iaStor.sys

RTKVHD64.sys Tue Dec 22 06:07:12 2009 (4B30A860)
Realtek High Definition Audio Function Driver
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

IntcDAud.sys Wed Feb 3 08:38:31 2010 (4B697C57)
Intel Graphics Media Accelerator HD Driver
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys

SynTP.sys Thu Oct 13 22:34:52 2011 (4E979FCC)
Synaptic Touch Pad Driver
http://www.carrona.org/drivers/driver.php?id=SynTP.sys



Analysis:
The following is for informational purposes only.
Code: 
[font=lucida console]**************************Sat Oct 19 15:06:00.148 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101913-39187-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 1:09:38.884[/B]
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by :[B]fltmgr.sys ( fltmgr!FltReleaseFileNameInformation+c3 )[/B]
BugCheck [B]C2, {7, 1205, 0, ffffc00003274010}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001205, (reserved)
Arg3: 0000000000000000, Memory contents of the pool block
Arg4: ffffc00003274010, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0xc2_7_fltmgr!FltReleaseFileNameInformation[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 19 13:55:55.170 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101913-48796-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]1 days 16:10:41.906[/B]
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by :[B]fltmgr.sys ( fltmgr!FltReleaseFileNameInformation+c3 )[/B]
BugCheck [B]19, {20, ffffc00001119000, ffffc00001119510, 5510100}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffc00001119000, The pool entry we were looking for within the page.
Arg3: ffffc00001119510, The next pool entry.
Arg4: 0000000005510100, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]0x19_20_fltmgr!FltReleaseFileNameInformation[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code: 
[font=lucida console]**************************Sat Oct 19 15:06:00.148 2013 (UTC - 4:00)**************************
[COLOR=RED][B]HpqKbFiltr.sys              Wed Apr 29 09:48:30 2009 (49F85AAE)[/B][/COLOR]
[COLOR=RED][B]HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)[/B][/COLOR]
[COLOR=RED][B]iaStor.sys                  Tue Oct 13 14:15:56 2009 (4AD4C3DC)[/B][/COLOR]
[COLOR=RED][B]RTKVHD64.sys                Tue Dec 22 06:07:12 2009 (4B30A860)[/B][/COLOR]
[COLOR=RED][B]IntcDAud.sys                Wed Feb  3 08:38:31 2010 (4B697C57)[/B][/COLOR]
[COLOR=RED][B]SynTP.sys                   Thu Oct 13 22:34:52 2011 (4E979FCC)[/B][/COLOR]
igdkmd64.sys                Mon Nov 26 19:26:05 2012 (50B4089D)
mbam.sys                    Thu Feb 28 15:33:07 2013 (512FBF03)
athwnx.sys                  Mon Apr  1 01:32:05 2013 (51591BD5)
point64.sys                 Fri Apr 12 08:15:29 2013 (5167FAE1)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
intelpep.sys                Thu Sep 19 03:12:46 2013 (523AA3EE)
[/font]
http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
athwnx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=point64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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