Frequent crashes a short time after start up

aconman62

New Member
Messages
2
System crashes approx 10 mins after start up

Hi I'm not very technical so please speak plainly!!

To illustrate this point I realised I'd uploaded and incomplete zip file so here's another one!

My error messages following a re-start are:

C:windows\minidump\101913-26769-01.dmp and
C:users\alanaappdata\local\temp\wbr-873667-0.sysdata.xml
 
Last edited:

My Computer

System One

  • OS
    32 bit Operating system, x64 based processor
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite Pro
    CPU
    AMD Athlon (tm) 64 x 2 Dual Core Processor TK 55 1.80 Ghz
    Memory
    3.00 Gigabyte
    Graphics Card(s)
    Microsoft Basic Display Adapter
    Browser
    Internet explorer 10
    Antivirus
    Windows defender
The data reports are incomplete.
Please rerun the data collection program and let it run for at least 15 minutes (or until the program itself tells you it's done)
Then zip it up and upload it. I'm looking for the MSINFO32.nfo and the systeminfo.txt reports in particular.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

TVALZ_O.SYS Thu Nov 8 22:07:46 2007 (4733CF02)
TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver
http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS

If all of this doesn't stop the BSOD's, please run these free hardware diagnostics (this is most likely a hardware problem): Hardware Diagnostics. Let us know the results and we can move on from there.



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sat Oct 19 04:36:28.855 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101913-26769-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
Built by: [B]9200[/B].16659.x86fre.win8_gdr.130708-1504
System Uptime:[B]0 days 0:00:09.917[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, 853ce8fc, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 00000000, Machine Check Exception
Arg2: 853ce8fc, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_AuthenticAMD__UNKNOWN_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sat Oct 19 04:36:28.855 2013 (UTC - 4:00)**************************
[COLOR=RED][B]TVALZ_O.SYS        Thu Nov  8 22:07:46 2007 (4733CF02)[/B][/COLOR]
[/font]
http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Thanks usasma

I told you I was technically challenged. The data collection program was still running in the background so I've attached what I believe is the rest of the info you need. Let me know if I need to run the whole thing again. In the meantime I'll get on to your other advice. Many thanks for taking the time to look into this problem as it is driving me nuts!!

OK after much research I've drawn a blank on finding an update for driver 'TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver' The Toshiba web site tells me it doesn't support updates for windows 8 on this model :-( which I guess I should have checked before upgrading from Vista many months ago.

Your next suggestion is to remove the program that uses the driver but I don't know how to find that out and might it not support more than 1 program as it is a 'general' driver? I'm not sure I'm technically proficient to attempt the hardware diagnostics either so unless you come up with anything else re removing that driver or as a result of looking at those additional files I attached I think I'm stuck!
 
Last edited:

My Computer

System One

  • OS
    32 bit Operating system, x64 based processor
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite Pro
    CPU
    AMD Athlon (tm) 64 x 2 Dual Core Processor TK 55 1.80 Ghz
    Memory
    3.00 Gigabyte
    Graphics Card(s)
    Microsoft Basic Display Adapter
    Browser
    Internet explorer 10
    Antivirus
    Windows defender
Your BIOS dates from 2007. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

You have a Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter:
I do not recommend using wireless USB network devices. Especially in Win7/Win8 systems.
These wireless USB devices have many issues with Win7(and I suspect with Win8) - using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win7/Win8 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
I wonder why you're using this device when the Toshiba should have a wireless card built in.

No drivers installed for this device:
Not Available ACPI\TOS1901\2&DABA3FF&1 The drivers for this device are not installed.
This is most likely the Toshiba Firmware Linkage Driver. Please install the latest, Win8 compatible driver for this device.

Frankly, there's enough signs of incompatibility here that I have to wonder if the system is compatible with Win8. It may be to your advantage to install Win7. The system will probably be able to handle it better than it does Win8.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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