Solved Bsod: Driver_irql_not_less_or_equal

theblindsniper

New Member
Messages
11
Hello

I was doing some video editing on Sony Vegas 12.0 when my computer crashed to this BSOD. I was too worried about losing about 5 hours worth of video editing, so I restarted and opened the auto-save that Sony Vegas had saved. My computer instantly crashed again with the same error. After this, I thought it must have been my Sony Vegas file.

However, after I had a shower and dinner, I reopened the file again, and there was no crash. It's been over an hour now and still no BSOD. After I did a sfc /scannow using command prompt, and came up with an error. (shown in the attachment)

So how do I fix this problem, or prevent it from happening again?

note: Bluescreenview says the first crash has something to do with "BOOTVID.dll" and "ntoskrnl.exe". While the second crash was affiliated with "atikmdag.sys", "dxgkrnl.sys", and "ntoskml.exe"

I was running Sony Vegas 12.0, Google Chrome (about 7 tabs) and Word 2010.

Thank you for your time.

My specs:
Sony Vaio laptop SVE14A35CG (in use since 28 Feb 2013 - still in warranty, but I'm told that Sony is notorious for dodging warranties)
Windows 8 x64
Intel core i5-3230 2.6GHz (no overclock)
AMD Radeon HD 7570m/7670m + Intel HD 4000
8GB of DDR3 RAM
750GB of storage, 200GB free.

EDIT:
Just crashed again. Bluescreenview says the same problem as the second crash caused the third.
 
Last edited:

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Corporation
    CPU
    Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz
    Memory
    8GB
    Graphics Card(s)
    Intel HD 4000/AMD Radeon HD 7670M
    Browser
    Google Chrome
    Antivirus
    Windows Defender
Bump

I ran a virus test using Windows Defender and Malwarebytes overnight, and it crashed at ~3AM in the morning.
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Corporation
    CPU
    Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz
    Memory
    8GB
    Graphics Card(s)
    Intel HD 4000/AMD Radeon HD 7670M
    Browser
    Google Chrome
    Antivirus
    Windows Defender
Can somebody help me? I have a presentation in a few days, and I haven't finished my video yet.
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Corporation
    CPU
    Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz
    Memory
    8GB
    Graphics Card(s)
    Intel HD 4000/AMD Radeon HD 7670M
    Browser
    Google Chrome
    Antivirus
    Windows Defender
[FONT=Segoe UI, Arial]WhoCrashed analysis

Crash Dump Analysis

[/FONT]
[FONT=Segoe UI, Arial]Crash dump directory: C:\Windows\Minidump[/FONT]
[FONT=Segoe UI, Arial][/FONT]
[FONT=Segoe UI, Arial]Crash dumps are enabled on your computer.
[/FONT]
[FONT=Segoe UI, Arial]On Thu 17/10/2013 2:21:08 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101713-69515-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmdag.sys[/FONT] (0xFFFFF880077A88D9)
Bugcheck code: 0xD1 (0x0, 0x2, 0x1, 0xFFFFF880077A88D9)
Error: [FONT=Segoe UI, Arial]DRIVER_IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\drivers\atikmdag.sys
product: [FONT=Segoe UI, Arial]ATI Radeon Family[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL[/FONT]


[/FONT]
[FONT=Segoe UI, Arial]On Thu 17/10/2013 2:21:08 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmdag.sys[/FONT] (atikmdag+0xCE8D9)
Bugcheck code: 0xD1 (0x0, 0x2, 0x1, 0xFFFFF880077A88D9)
Error: [FONT=Segoe UI, Arial]DRIVER_IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\drivers\atikmdag.sys
product: [FONT=Segoe UI, Arial]ATI Radeon Family[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL[/FONT]


[/FONT]
[FONT=Segoe UI, Arial]On Thu 17/10/2013 1:32:12 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101713-37984-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmdag.sys[/FONT] (0xFFFFF8800777E8D9)
Bugcheck code: 0xD1 (0x0, 0x2, 0x1, 0xFFFFF8800777E8D9)
Error: [FONT=Segoe UI, Arial]DRIVER_IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\drivers\atikmdag.sys
product: [FONT=Segoe UI, Arial]ATI Radeon Family[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL[/FONT]


[/FONT]
[FONT=Segoe UI, Arial]On Wed 16/10/2013 18:58:55 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101713-77500-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x5A440)
Bugcheck code: 0x7A (0x4, 0x0, 0xFFFFFA801801E340, 0x1E018528)
Error: [FONT=Segoe UI, Arial]KERNEL_DATA_INPAGE_ERROR[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


[/FONT]
[FONT=Segoe UI, Arial]On Wed 16/10/2013 13:18:17 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101613-36109-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmdag.sys[/FONT] (0xFFFFF8800776E8D9)
Bugcheck code: 0xD1 (0x0, 0x2, 0x1, 0xFFFFF8800776E8D9)
Error: [FONT=Segoe UI, Arial]DRIVER_IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\drivers\atikmdag.sys
product: [FONT=Segoe UI, Arial]ATI Radeon Family[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL[/FONT]


[/FONT]
[FONT=Segoe UI, Arial]On Wed 16/10/2013 11:15:52 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101613-69796-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmdag.sys[/FONT] (0xFFFFF880079838D9)
Bugcheck code: 0xD1 (0x0, 0x2, 0x1, 0xFFFFF880079838D9)
Error: [FONT=Segoe UI, Arial]DRIVER_IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\drivers\atikmdag.sys
product: [FONT=Segoe UI, Arial]ATI Radeon Family[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL[/FONT]


[/FONT]
[FONT=Segoe UI, Arial]On Wed 16/10/2013 11:05:39 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101613-81640-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmdag.sys[/FONT] (0xFFFFF88006DC08D9)
Bugcheck code: 0xD1 (0x0, 0x2, 0x1, 0xFFFFF88006DC08D9)
Error: [FONT=Segoe UI, Arial]DRIVER_IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\drivers\atikmdag.sys
product: [FONT=Segoe UI, Arial]ATI Radeon Family[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL[/FONT]
[/FONT]
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Corporation
    CPU
    Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz
    Memory
    8GB
    Graphics Card(s)
    Intel HD 4000/AMD Radeon HD 7670M
    Browser
    Google Chrome
    Antivirus
    Windows Defender

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
I uninstalled the AMD driver through Programs and Features, cleared the registry using Ccleaner. I booted into safemode and installed the original driver AMD 9.0 I think it was for my graphics card. But now everytime I reboot, the fans are really, really loud.
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Corporation
    CPU
    Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz
    Memory
    8GB
    Graphics Card(s)
    Intel HD 4000/AMD Radeon HD 7670M
    Browser
    Google Chrome
    Antivirus
    Windows Defender
I updated to the latest AMD driver, which stopped the loud fans.

[DEL]I'm running "Dism /Online /Cleanup-Image /ScanHealth" now, but it has been on 20% for the last half hour.[/DEL]
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Corporation
    CPU
    Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz
    Memory
    8GB
    Graphics Card(s)
    Intel HD 4000/AMD Radeon HD 7670M
    Browser
    Google Chrome
    Antivirus
    Windows Defender
Ok, so I did the DCIM, everything completed successfully, did a SFC scannow afterwards and that completed successfully as well.

However it still crashed about 10 minutes into Sony Vegas. I decided that I didn't care about the programs anymore, so I tried a windows 8 refresh. However, that failed after 1%. So I'm not sure what to do now.
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Corporation
    CPU
    Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz
    Memory
    8GB
    Graphics Card(s)
    Intel HD 4000/AMD Radeon HD 7670M
    Browser
    Google Chrome
    Antivirus
    Windows Defender
I think I solved the problem. However, I'm not 100% sure it's fixed. I think there was something wrong with the file itself rather than the program that caused the crashes. So I copied everything on the timeline of the original .veg and pasted it onto a fresh one. And I've been working on it for an hour since, and no crash :).

Either that solved the problem, or me rolling back my AMD graphics driver and then updating it w/o restarting through device manager.

I'll see if it crashes again. If I am able to spend a couple hours on the project, I'll mark this as solved.

EDIT/UPDATE:
It was definitely the file. I just spent a while on the new file, and encountered zero crashes.

Thank you for your help, I appreciate it.
 
Last edited:

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Corporation
    CPU
    Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz
    Memory
    8GB
    Graphics Card(s)
    Intel HD 4000/AMD Radeon HD 7670M
    Browser
    Google Chrome
    Antivirus
    Windows Defender
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