Windows 8 and 8.1 Forums

Windows 8 Pro crash

  1. #1

    Posts : 3
    Windows 8 Pro

    Windows 8 Pro crash

    Hi, i'm newbie and not good in English. If there is anyone help to solve my problem, i'm really appreciate.
    My PC is 3 years old, Q9950 - Asus x48 -Dual 2x2G 800Mhz- 160G Samsung and I has installed Win 8 Pro for 6 month
    Recently, it's just random restart one (or two) time each few day(3-4).
    I've used Windgb and Blue screen view, try analyze and google errors, but hopeless. Please tell me what is happening?

      My System SpecsSystem Spec

  2. #2

    Posts : 3
    Windows 8 Pro

    Why has 64 views but not a comment? Please help me.
    Besides, I've already updated all driver except two NVIDIA Adapter and USB 2.0 Controller 293C. I see it don't need to update them since my Driver Nvidia was up-to-date (ver 320.49)
      My System SpecsSystem Spec

  3. #3

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    The number of views reflects others with similar problems looking for help

    And, just FYI, I'm having problems with my own system while trying to learn about and install Win8.1

    I'll try to get back this afternoon (eastern time in the USA). If I don't, please post back to let me know that you still need help.
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link:
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    speedfan.sys Fri Mar 18 12:08:46 2011 (4D83838E)

    MxEFUF64.sys Thu Oct 20 12:24:05 2011 (4EA04B25)
    Matrox Graphics Extio Function Upper Filter Driver[br](discussion about this driver here: DriverPack Graphics B-"super-generic" Matrox Extio PCI-PCI bridge installs on ATI/nV HW (Page 1) - DriverPack Graphics - Forum )

    The following is for informational purposes only.
    **************************Tue Oct 15 10:45:04.551 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\101513-18891-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:00:05.221
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa80053708f8, 0, 0}
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80053708f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Tue Oct 15 10:45:04.551 2013 (UTC - 4:00)**************************
    speedfan.sys        Fri Mar 18 12:08:46 2011 (4D83838E)
    MxEFUF64.sys        Thu Oct 20 12:24:05 2011 (4EA04B25)
    vmci.sys            Mon Apr 30 21:14:27 2012 (4F9F38F3)
    dump_storahci.sys   Wed Jul 25 22:30:35 2012 (5010ABCB)
    sptd.sys            Sat Aug 18 17:05:38 2012 (503003A2)
    vsock.sys           Tue Aug 21 17:10:15 2012 (5033F937)
    aswRvrt.sys         Fri Aug 30 03:36:44 2013 (52204B8C)
    aswVmm.sys          Fri Aug 30 03:36:49 2013 (52204B91)
      My System SpecsSystem Spec

  5. #5

    Posts : 3
    Windows 8 Pro

    Thank you and apologize for my delay reply. I've just built a new PC & install Windowns 8.1(like you) without problems for my friend,so this is the reason for i've not come back here for 3 days.
    Yes, i have Daemontool Lite which installed on computer. I also had stpd errors in Eventvwr, but after updated Daemontool, errors stpd has gone.
    I have no idea about MxUFEF64.sys & use it for what. Is it safe to remove it? & how to do that?
    I can't attach dump file again because l've done disk clean by both Ccleaner & Windows. Sorry!!!
    Besides, before this post, i tried to changed my config SATA from IDE to AHCI by registry to prevent error Ide Port 0 & it worked. But i knew this wasn't reason cause BSOD, because BSOD happened before.
    I update driver by DriverMax, although i don't like it so much(it has a update driver i never have: usb Sata 3), why don't you suggest a better software?
    I think all i need to do right now is remove SpeedFan & replace Daemontool, update all driver; wait to see whether BSOD happen again.
    Thank you again.
    Last edited by daxeohang; 22 Oct 2013 at 13:46.
      My System SpecsSystem Spec

  6. #6

    Posts : 5,139
    Win8.1Pro - Finally!!!

    You must remove Daemon Tools and the sptd.sys driver. Updating it will not fix the problems that you have.

    For the MxUFEF64.sys problem, please run dxdiag.exe and save a copy of the report.
    Zip it up and upload it with your next post.

    I do not suggest changing the registry to fix problems like this - but as you've already done it, please leave it as is.
    Should your problems involve storage drivers, then we will look at this again.

    I do not like DriverMax or any other updating software for drivers. I prefer to research each driver and download the most current version from the manufacturer of the device. This is a complicated subject, but I don't have the time to go into detail about it here.

    Do not worry about using CCleaner. If the system BSOD's again, then you can upload those memory dumps. If it doesn't BSOD again, then you no longer need my assistance! :0)
      My System SpecsSystem Spec

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