Windows 8 and 8.1 Forums

Way too many BSOD in a brand new laptop (WIN 8)

  1. #1

    Posts : 2
    Windows 8

    Way too many BSOD in a brand new laptop (WIN 8)

    Hi, I recently bought a brand new laptop (MSI GT70 2OD, Dragon Editon 2) in August and even since I bought it I kept on getting lots of BSOD. First I thought I was a driver issue so uninstall my Nvidia Drivers (Back to stock drivers). Then few days after I got another one, so I decided to refresh the computer and 3 days later I got another. And this time I decided to completely reset the computer (formated both my SSD and HDD), at first it looked like it fixed the problem but then yesterday I got another one and today also I got another BSOD. In total I got like more than 10 BSOD. The errors that I kept on getting was "IQRL_NOT_EQUAL_OR_LESS", "REREFENCE_BY_POINTER", "KMODE_EXCEPTION_NOT_HANDLED".

    I already did "sfc /scannow", "dism /online /cleanup-image /restorehealth", ran Memtest86 (No errors found), run driververifier and none of that seems to fix the problem. It came to a point where I might have to exchange the laptop for another one. I uploaded my "" so I someone can tell me what's causing it, I'd appreciate it.

      My System SpecsSystem Spec

  2. #2

    It's been my experience that IRQL_NOT_LESS_OR_EQUAL is almost always driver related, and therefore could indicate a hardware problem. It's highly unlikely, although not impossible, a laptop vendor rolled out an OOB build that is quite buggy. In that case, there could be a lot of very unhappy customers unpacking brand new shiny laptops that crash right out of the gate. Something tells me this is not the case.

    KMODE_EXCEPTION_NOT_HANDLED is one I've seen with both faulty drivers as well as failing disks. There are a lot of good disk health tools out there. My favorite is WindowSMART 2013; there's also Crystal Disk Info and HD Sentinel. Any of those tools will give you a lot more detail about your disks than UEFI / BIOS disk diagnostics will give. The vendor's own diagnostics will usually only report back pass or fail (the latter will usually include a fault code), whereas WindowSMART, Crystal Disk and HD Sentinel will give more specifics, like bad sectors, read errors, cache corruption, etc.

    In the end, I'm thinking you will likely be better off getting a warranty replacement. A brand new machine should not give you that kind of trouble right out of the gate. If you did the factory recovery that typically comes with most new PCs, and the problems persist, it's reasonable to believe there's a piece of malfunctioning hardware.
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8

    Thanks for your reply. I ran WindowSMART and Crystal Disk Info and they both said that my SSDs and HD's health are good. Either way I'll exchange the laptop today.
      My System SpecsSystem Spec

Way too many BSOD in a brand new laptop (WIN 8)

Similar Threads
Thread Forum
BSOD on a brand new 2 day old Lenovo laptop
I just got the Lenovo Z710 laptop with I7-4700, 8gb, 1TB, Intel HD Graphics 4600 and Nvidia GEForce 745 graphics card. We had only loaded CCleaner, Auslogics Disk Defrag, AVG anti-virus & World of Warcraft (WoW) gaming. As soon as my son logged onto WoW, he got a black screen & then the BSOD. I am...
BSOD Crashes and Debugging
Very high RAM use at a brand new laptop?
Hello, I recently got a new laptop, first thing I did was delete most bloatware and such, and there really isn't a whole lot remaining other then OS and drivers. However, when checking the taskmanager recently I noticed it using 80-90% of the RAM. While being under very little use. Only thing was...
Performance & Maintenance
Acer Aspire v3-772G - brand new laptop 10 BSOD for 3 days
Hi All, I have been using my Acer Aspire v3-772G for three days now and have now 10 blue screens. 4 times IRQL_NOT_LESS_OR_EQUAL 2 times SYSTEM_SERVICE_EXCEPTION I can not say there is pattern how to reproduce it - it has been coming suddenly most of the times. What I have tried so far:...
BSOD Crashes and Debugging
Can this still be considered as a brand new laptop?
Hey, My parents just bought me a gaming laptop ASUS off amazon but i ended up putting on EBay for sell. After the buyer received, he claimed that this was already used due to there was a update done on it like 5 months ago but I've never used it ever since i got it from my parents as a gift....
General Support
Brand new laptop problems
I'm setting up an MSI CR70 for one of my staff and am having nothing but problems. I removed some of the bloatware and installed avast! plus a couple other programs and it seemed to be working. She had to ship the laptop back to me because it had become unresponsive and she couldn't use it. I...
Windows Updates & Activation
Brand New HP Laptop BSOD's when computer is idle
Hey guys, So I've been getting random BSOD's almost daily whenever the computer is idle. I've used the debugger tool and looked at the dump files and it says pci.sys is the problem so I updated my laptops drivers and it's still having issues. I've attached the required file below, thanks...
BSOD Crashes and Debugging
Which Brand Of Laptop Are You Using?
As mentioned above..... Vote..... :)
Chillout Room

Eight Forums Android App Eight Forums IOS App Follow us on Facebook