Windows 8 does not shut down properly and crashes

hodor · Sep 24, 2013

Hello,

I am using Windows 8 Professional (64 bit) and have a couple of problems. I have been having these problems for 3 days.

1. Windows cannot shut down itself properly that most of the time I find my self long-pushing on my laptop's power button for a manual shut down.

2. Windows restarts itself when I turn on my PC and then I get something like this afterall:

c:\Windows\Minidump\092413-20857-01.dmp
c:\Users\hodor\AppData\Local\Temp\WER-352375-0.sysdata.xml
c:\Windows\MEMORY.DMP

Thanks.

usasma · Sep 25, 2013

Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

Please install the latest, Win8 compatible drivers for these devices:

Kullanılamıyor USB\VID_138A&PID_0001\5&8120A60&0&1 The drivers for this device are not installed.
Kullanılamıyor ACPI\HPQ0004\3&2411E6FE&0 The drivers for this device are not installed.

The first is most likely your fingerprint reader and the second is most likely your ProtectSmart Hard Drive Protection

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): ~~[DEL] DuplexSecure - FAQ [/DEL]~~ Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

Also please uninstall Razer GameBooster as it's known to cause BSOD's

Connectify v3 has caused BSOD's in the past (none currently seen) - you may want to uninstall it in order to check

Western Digital drivers date from 2008 and are known to cause BSOD's - please uninstall the Western Digital software.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

enecir.sys Sun Jun 28 22:17:30 2009 (4A48243A)
ENE Consumer IR Driver for eHome
http://www.carrona.org/drivers/driver.php?id=enecir.sys

stwrt64.sys Wed Mar 24 00:01:24 2010 (4BA98E94)
SigmaTel High Definition Audio Codec
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue Sep 24 12:33:52.500 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092413-20857-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:36:48.757[/B]
*** ERROR: Module load completed but symbols could not be loaded for ndiswan.sys
Probably caused by :[B]ntkrnlmp[/B]
BugCheck [B]9F, {3, fffffa8003cf73e0, fffff8022b4ba930, fffffa8007e497b0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8003cf73e0, Physical Device Object of the stack
Arg3: fffff8022b4ba930, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8007e497b0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp[/B]
  BIOS Version                  F.19
  BIOS Release Date             10/06/2010
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 24 11:25:04.501 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092413-19422-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:30:18.755[/B]
*** ERROR: Module load completed but symbols could not be loaded for ndiswan.sys
Probably caused by :[B]ntkrnlmp[/B]
BugCheck [B]9F, {3, fffffa8003cf8e30, fffff802bbcda930, fffffa8004accc60}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8003cf8e30, Physical Device Object of the stack
Arg3: fffff802bbcda930, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8004accc60, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp[/B]
  BIOS Version                  F.19
  BIOS Release Date             10/06/2010
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 24 08:36:46.501 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092413-28360-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:53:44.756[/B]
*** ERROR: Module load completed but symbols could not be loaded for ndiswan.sys
Probably caused by :[B]ntkrnlmp[/B]
BugCheck [B]9F, {3, fffffa8003cf8e30, fffff802ad7fa930, fffffa8004cafa60}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8003cf8e30, Physical Device Object of the stack
Arg3: fffff802ad7fa930, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8004cafa60, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp[/B]
  BIOS Version                  F.19
  BIOS Release Date             10/06/2010
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 24 05:11:01.500 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092413-25147-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:25:32.754[/B]
*** ERROR: Module load completed but symbols could not be loaded for ndiswan.sys
Probably caused by :[B]ntkrnlmp[/B]
BugCheck [B]9F, {3, fffffa8003cf94e0, fffff80051466930, fffffa8008011010}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8003cf94e0, Physical Device Object of the stack
Arg3: fffff80051466930, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8008011010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp[/B]
  BIOS Version                  F.19
  BIOS Release Date             10/06/2010
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 23 18:20:04.489 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092413-26582-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 4:01:14.743[/B]
*** ERROR: Module load completed but symbols could not be loaded for ndiswan.sys
Probably caused by :[B]ntkrnlmp[/B]
BugCheck [B]9F, {3, fffffa8003ced220, fffff8032dc7a930, fffffa80043a6010}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8003ced220, Physical Device Object of the stack
Arg3: fffff8032dc7a930, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa80043a6010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp[/B]
  BIOS Version                  F.19
  BIOS Release Date             10/06/2010
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 23 14:12:56.499 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092313-27206-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 3:03:41.751[/B]
*** ERROR: Module load completed but symbols could not be loaded for ndiswan.sys
Probably caused by :[B]ntkrnlmp[/B]
BugCheck [B]9F, {3, fffffa8003d1bb90, fffff8030e65a930, fffffa80073bb5f0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8003d1bb90, Physical Device Object of the stack
Arg3: fffff8030e65a930, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa80073bb5f0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp[/B]
  BIOS Version                  F.19
  BIOS Release Date             10/06/2010
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 23 08:37:26.501 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092313-37377-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 1:29:23.757[/B]
*** ERROR: Module load completed but symbols could not be loaded for ndiswan.sys
Probably caused by :[B]ntkrnlmp[/B]
BugCheck [B]9F, {3, fffffa8003cf8e30, fffff802e24e0b40, fffffa8006c94e10}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8003cf8e30, Physical Device Object of the stack
Arg3: fffff802e24e0b40, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8006c94e10, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp[/B]
  BIOS Version                  F.19
  BIOS Release Date             10/06/2010
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 22 10:19:40.501 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092213-33103-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]6 days 2:42:20.477[/B]
*** ERROR: Module load completed but symbols could not be loaded for ndiswan.sys
Probably caused by :[B]ntkrnlmp[/B]
BugCheck [B]9F, {3, fffffa8003cf8e30, fffff80378d1a930, fffffa8006211cc0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8003cf8e30, Physical Device Object of the stack
Arg3: fffff80378d1a930, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8006211cc0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp[/B]
  BIOS Version                  F.19
  BIOS Release Date             10/06/2010
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue Sep 24 12:33:52.500 2013 (UTC - 4:00)**************************
[COLOR=RED][B]wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)[/B][/COLOR]
[COLOR=RED][B]enecir.sys                  Sun Jun 28 22:17:30 2009 (4A48243A)[/B][/COLOR]
[COLOR=RED][B]stwrt64.sys                 Wed Mar 24 00:01:24 2010 (4BA98E94)[/B][/COLOR]
[COLOR=RED][B]Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)[/B][/COLOR]
atikmpag.sys                Mon Jun 18 16:41:29 2012 (4FDF9279)
atikmdag.sys                Mon Jun 18 17:21:01 2012 (4FDF9BBD)
kl1.sys                     Tue Jun 19 09:27:15 2012 (4FE07E33)
klim6.sys                   Thu Aug  2 07:08:40 2012 (501A5FB8)
SynTP.sys                   Fri Aug 24 19:20:26 2012 (50380C3A)
klkbdflt.sys                Mon Sep  3 09:54:42 2012 (5044B6A2)
klmouflt.sys                Mon Sep  3 10:20:14 2012 (5044BC9E)
athw8x.sys                  Fri Sep 28 23:59:29 2012 (50667221)
klwfp.sys                   Wed Feb 27 03:48:31 2013 (512DC85F)
dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
kneps.sys                   Tue Mar  5 04:09:23 2013 (5135B643)
cnnctfy3.sys                Wed Mar 20 17:51:28 2013 (514A2F60)
klflt.sys                   Tue Mar 26 10:44:39 2013 (5151B457)
klif.sys                    Tue Mar 26 11:05:41 2013 (5151B945)
[COLOR=RED][B]dtsoftbus01.sys             Thu Jun 20 03:22:51 2013 (51C2ADCB)[/B][/COLOR]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 23 18:20:04.489 2013 (UTC - 4:00)**************************
hiber_storahci.sys          Fri Mar  1 21:15:44 2013 (513160D0)
[/font]

hodor · Oct 3, 2013

Hi usasma,

First of all thank you for your interest in my issue. I solved the problem by uninstalling Connectify v3. Everything works fine know, thanks a lot.

Windows 8 does not shut down properly and crashes

hodor

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

hodor

New Member

My Computer

System One