bsod again in windows 8.1

was955

New Member
Messages
13
hi
i had windows 7 before with my new computer and had a lot of bsod and had posted post about it

now i installed windows 8.1 and evreything was going good for 4 days

(Installation Date: 9/19/2013 1:46:16 PM)

last night i installed klite codec pack and office 2013 pro plus 64bit

i left computer on in the night

and this morning i came to see the computer is restarted.

i did check memory with memtest+ and evreything is good.
 

My Computer

System One

  • OS
    windows 8.1 enterprise 64bit
Only 1 Windows Updates installed. Most systems have 26 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

These devices aren't installed:
PCI Serial Port PCI\VEN_8086&DEV_8C3D&SUBSYS_1C3A1458&REV_04\3&11583659&0&B3 The drivers for this device are not installed.
SM Bus Controller PCI\VEN_8086&DEV_8C22&SUBSYS_50011458&REV_04\3&11583659&0&FB The drivers for this device are not installed.
PCI Simple Communications Controller PCI\VEN_8086&DEV_8C3A&SUBSYS_1C3A1458&REV_04\3&11583659&0&B0 The drivers for this device are not installed.
Please install the chipset drivers for your motherboard/system immediately.

I wonder about your hard drive (as their is ntfs.sys and hal.dll in the raw stack text). Please run the free diagnostics from here (particularly the hard drive tests): Hardware Diagnostics

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Sep 23 10:35:14.517 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092313-22812-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 22:20:27.173[/B]
Probably caused by :[B]memory_corruption ( nt!MiTryLocateWsle+230 )[/B]
BugCheck [B]3B, {c0000005, fffff8028d6951b0, ffffd00034fa7c90, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8028d6951b0, Address of the instruction which caused the bugcheck
Arg3: ffffd00034fa7c90, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: [B]0x3B_nt!MiTryLocateWsle[/B]
CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: [B]2993[/B]
  BIOS Version                  F6
  BIOS Release Date             08/03/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H87M-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Sep 23 10:35:14.517 2013 (UTC - 4:00)**************************
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
dc3d.sys                    Fri Apr 12 08:15:46 2013 (5167FAF2)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
intelpep.sys                Thu Aug 22 07:38:45 2013 (5215F845)
ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
igdkmd64.sys                Mon Aug 26 15:31:20 2013 (521BAD08)
[/font]
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
here is info from Data Lifeguard Diagnostic for Windows
Test Option:QUICK TEST
Model Number:WDC WD10EZEX-00RKKA0
Unit Serial Number:WD-WMC1S4480717
Firmware Number:80.00A80
Capacity:1000.20 GB
SMART Status:PASS
Test Result:PASS
Test Time:20:28:18, September 24, 2013

Test Option:EXTENDED TEST
Model Number:WDC WD10EZEX-00RKKA0
Unit Serial Number:WD-WMC1S4480717
Firmware Number:80.00A80
Capacity:1000.20 GB
SMART Status:PASS
Test Result:PASS
Test Time:04:50:04, September 25, 2013
 

My Computer

System One

  • OS
    windows 8.1 enterprise 64bit
You passed the Western Digital Extended Test - that means that the hard drive is OK.
This means that the problem is (more than likely) a software issue.
That means that you have to be sure to update the chipset drivers ASAP.
Check in Device Manager to make sure there are no more problem devices.

Should the BSOD's continue, please zip up the contents of C:\Windows\Minidump and upload it with your next post. If you have troubles with this, try copying the files to your Desktop and zipping from there.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
i updated the chipset and nothing is missing in Device Manager

still didn't get bsod yet

i talked to company and i decided to return the motherboard and get

[h=1]Gigabyte GA-Z87-HD3 LGA1150, Intel Z87, DDR3 1600[/h]do u think it could be the motherboard

cause the first thing i did was to change memory and replaced the kingston with patriot
 

My Computer

System One

  • OS
    windows 8.1 enterprise 64bit
bsod again

i had now a bsod when i was installing eset nod32 7 beta

here is the dump
 

My Computer

System One

  • OS
    windows 8.1 enterprise 64bit
It's possibly a lot of different things - one of which is the motherboard.
Since the chipset drivers are installed and the system doesn't appear to have any outdated or known problem 3rd party drivers - I'd have to suspect a hardware problem here.

If you're able to get another motherboard, then try that first to see if it helps.
If not, then we'll move on to the diagnostics here: Hardware Diagnostics

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Sep 25 21:45:24.323 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092513-11515-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 22:28:27.978[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33ef4 )[/B]
BugCheck [B]4E, {7, 1e9af3, a000000001b256b, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000004E]PFN_LIST_CORRUPT (4e)[/url]
Arguments: 
Arg1: 0000000000000007, A driver has unlocked a page more times than it locked it
Arg2: 00000000001e9af3, page frame number
Arg3: 0a000000001b256b, current share count
Arg4: 0000000000000000, 0
BUGCHECK_STR:  0x4E_7
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x4E_7_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: [B]2993[/B]
  BIOS Version                  F6
  BIOS Release Date             08/03/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H87M-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Sep 25 21:45:24.323 2013 (UTC - 4:00)**************************
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
dc3d.sys                    Fri Apr 12 08:15:46 2013 (5167FAF2)
Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
TeeDriverx64.sys            Mon Aug 19 13:23:31 2013 (52125493)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
intelpep.sys                Thu Aug 22 07:38:45 2013 (5215F845)
ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
igdkmd64.sys                Mon Aug 26 15:31:20 2013 (521BAD08)
[/font]
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
i am happy you are teeling me it could be motherboard

what else u suggest to replace as it is new computer only 1 month and i can replace evreything.
 

My Computer

System One

  • OS
    windows 8.1 enterprise 64bit
Run these free diagnostics first: Hardware Diagnostics
From the results of that we can point to some likely things
If everything passes - then it'll leave just the motherboard and the power supply that we're not sure about.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
First you should perform the bootable hard drive test(s): Hard Drive Diagnostic Procedure
Then you should perform the bootable memory diagnostic: Memory Diagnostics
Then perform the anti-malware tests: Free Online AntiMalware Resources

Then perform the FurMark Video test.
FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test (Looks like it's "BURN-IN test" now)
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 100ºC, quit the test - the video card is overheating.
- Click "Quit" to exit

What you are looking for:
- excessive heat from the GPU (report back with anything over 90ºC)
- problems with the video display (picture is distorted or jumbled, picture turns black, etc)
- problems reported by the program (I haven't seen this, but "just in case")

Then perform the Prime95 test:

Prime95 download site:
Free Software - GIMPS
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight please run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
Monitor the CPU temperature and DON'T let it exceed 85ºC. If it does, then you probably have a CPU cooling problem.
- CPU temps exceeding 60ºC can cause errors in Prime95. Fix the cooling solution first, then run Prime95 again.
This won't necessarily crash the system - but check the output in the test window for errors.
The Test selection box and the stress.txt file describes what components that the program stresses.
More details on the use of this test: Torture test your CPU with Prime95

Then perform these additional video tests:
More Video Stress Tests:
1. Thanks to VirGnarus for finding this video memory test: https://simtk.org/home/memtest
Alternate download link (w/o registration) located here: Folding@home
2. Two other video stress tests (may be more stressful than FurMark):
NOTE: I have had reports that some ISP's will block this website
Video Memory stress Test - VMT
Artifact Locator - Artifact Locator
Sorry, but I don't read the language that this website is made in.
3. Another interesting test that came to my attention: Home
USE AT YOUR OWN RISK - the program doesn't have a whole bunch of safety features to protect you from yourself!

Then perform these CPU tests:
CPU Stress Tests:
Only need to run 1 or 2 of the tests under most circumstances. I haven't used any of the tests myself, so I listed all that I was able to find.
- Intel Processor Diagnostic Tool (works in Windows)
x64 - http://downloadcenter.intel.com/Det...adType=Utilities,+Tools+and+Examples&lang=eng
x86 - http://downloadcenter.intel.com/Det...adType=Utilities,+Tools+and+Examples&lang=eng
Burn Test - download from Guru3D.com
- AMD OverDrive is the recommended solution from AMD - BUT I've seen issues with this program causing BSOD's. Use at your own risk!!! AMD OverDrive
- Other Stress Tests:
- 7Byte : Hot CPU Tester Pro
- 7Byte : BurnIn64
- CPU Stress test
- Fossil Free Online CPU Load or Stress Test.
- Download CPU Stability Test | PCWorld
- CPU Stress test
- Download CPU Stability Test - MajorGeeks
- LinX - A simple Linpack interface
- the test(s) suggested at this link are bootable: Headless CPU Stress Testing - Tech Support Forum
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
new bsod

i just had now new bsod attached dump

BAD_POOL_CALLER


also i use firefox as daily browser for developing sites

and i had many crashes during the week
 

My Computer

System One

  • OS
    windows 8.1 enterprise 64bit
This is a 3rd different memory dump (a STOP 0xC2) and it blames your Intel graphics adapter drivers
This is tending to point at hardware problems.
I see no known problems with your 3rd party drivers either.

What were the results of the other hardware tests that I asked you to run?
I know that you passed the Western Digital Hard Drive diagnostic - but not the results of the other tests.

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Sep 29 12:35:56.091 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092913-18843-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]4 days 0:10:22.096[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+1c9f2 )[/B]
BugCheck [B]C2, {7, 1205, 4a0025, ffffe00000411920}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001205, (reserved)
Arg3: 00000000004a0025, Memory contents of the pool block
Arg4: ffffe00000411920, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7_@GM6
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: [B]0xc2_7_@GM6_igdkmd64+1c9f2[/B]
CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: [B]2993[/B]
  BIOS Version                  F6
  BIOS Release Date             08/03/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H87M-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Sep 29 12:35:56.091 2013 (UTC - 4:00)**************************
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
dc3d.sys                    Fri Apr 12 08:15:46 2013 (5167FAF2)
Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
TeeDriverx64.sys            Mon Aug 19 13:23:31 2013 (52125493)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
intelpep.sys                Thu Aug 22 07:38:45 2013 (5215F845)
ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
igdkmd64.sys                Mon Aug 26 15:31:20 2013 (521BAD08)
[/font]
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
bsod again

i am living nightmare

here is my new dump

what else is to change friends
 

My Computer

System One

  • OS
    windows 8.1 enterprise 64bit
after i installed my new motherboard i just installed new drivers for the new motherboard

do u think i need to format and install windows from start
 

My Computer

System One

  • OS
    windows 8.1 enterprise 64bit
also in the new motherboard i have bios version F4
and the most new bios is F6

  1. Support PCB ver 1.0/1.1
  2. Improve PCIE-E compatibility

should i update?
 

My Computer

System One

  • OS
    windows 8.1 enterprise 64bit
The memory dumps are still suggestive of a hardware failure.
As such, a Windows reinstall probably wouldn't fix it (but it wouldn't hurt to do a clean install to see: Canned Speeches )
If you're confident in your abilities, feel free to update the BIOS on the new motherboard. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

What were the results of the hardware diagnostics that I asked you to run?
Here's the link again: www.carrona.org.

If you pass ALL of the diagnostics, then try this: Hardware Stripdown Troubleshooting

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Oct  8 13:15:24.495 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\100813-13296-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 0:32:25.151[/B]
Probably caused by :[B]dxgmms1.sys ( dxgmms1!VidMmInterface+12bd9 )[/B]
BugCheck [B]3B, {c0000005, fffff80001651b89, ffffd00036a05b40, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80001651b89, Address of the instruction which caused the bugcheck
Arg3: ffffd00036a05b40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: [B]0x3B_dxgmms1!VidMmInterface[/B]
CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: [B]2993[/B]
  BIOS Version                  F4
  BIOS Release Date             05/16/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87-HD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct  8 09:29:18.223 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\100813-21343-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 22:41:05.878[/B]
*** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
*** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
Probably caused by :[B]USBXHCI.SYS ( USBXHCI+22afe )[/B]
BugCheck [B]D1, {3002a0029, 2, 0, fffff80001ef9afe}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 00000003002a0029, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80001ef9afe, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  TeamViewer.exe
FAILURE_BUCKET_ID: [B]AV_USBXHCI+22afe[/B]
CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: [B]2993[/B]
  BIOS Version                  F4
  BIOS Release Date             05/16/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87-HD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Oct  8 13:15:24.495 2013 (UTC - 4:00)**************************
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
dc3d.sys                    Fri Apr 12 08:15:46 2013 (5167FAF2)
Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
TeeDriverx64.sys            Mon Aug 19 13:23:31 2013 (52125493)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
intelpep.sys                Thu Aug 22 07:38:45 2013 (5215F845)
ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
igdkmd64.sys                Mon Aug 26 15:31:20 2013 (521BAD08)
RTKVHD64.sys                Tue Aug 27 08:31:56 2013 (521C9C3C)
[/font]
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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