Windows 8 and 8.1 Forums

BSOD Mostly from World of Warcraft

  1. #1

    Posts : 1
    Windows 8

    BSOD Mostly from World of Warcraft

    Hello. I am having an issue where my computer is facing the BSoD (Blue Screen of Death) most quickly when I play World of Warcraft but also just generally at other times. It says that ‘ Your PC ran into a problem and needs to restart. We’re just collecting some error info and then we’ll restart it for you’. I’ve searched online for the problem and tried some things that were suggested however I’ve had no success. It is not an instant blue screen and the time varies, however it is a persistent problem when I am trying to online game. I remember looking up the problem history and the source was Kernel_Power (or event 41).
    Does anyone have any suggestions on how I can fix this? Scf /scannow did not work and the first 2 system restores I did my computer restarted during the middle of them, the third one I did in Safe Mode went through but it didn’t help my situation. If you need any more information I would be more than happy to give it or if you resolve my problem I’d be happy to tip you some cash .
    Last edited by Jin24m; 22 Sep 2013 at 22:00. Reason: attatchment

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    HECIx64.sys Wed Nov 9 19:52:25 2011 (4EBB2049)
    Intel Management Engine Interface

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

    The following is for informational purposes only.
    **************************Sun Sep 22 07:43:17.547 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092213-11031-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:15:35.194
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa800f155028, b2000000, 30005}
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800f155028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000030005, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel__UNKNOWN
    CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  F9
      BIOS Release Date             08/22/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sun Sep 22 07:43:17.547 2013 (UTC - 4:00)**************************
    HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
    L1C63x64.sys                Wed Feb 15 01:55:09 2012 (4F3B56CD)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    viahduaa.sys                Fri May  4 06:35:46 2012 (4FA3B102)
    nvhda64v.sys                Tue Jul  3 11:25:04 2012 (4FF30ED0)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    rzudd.sys                   Wed Nov  7 02:49:47 2012 (509A129B)
    nvlddmkm.sys                Fri Jan 18 08:22:15 2013 (50F94C87)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
      My System SpecsSystem Spec

BSOD Mostly from World of Warcraft

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