Kernel event 41

kevinhen16 · Sep 22, 2013

Starting a week ago, my PC began crashing due to a Kernel_Data_Inpage_Error.

This occurs at seemingly random times (i.e. not when it wakes up from sleep, etc.) and try as I might, I have not been able to successfully troubleshoot the issue.

I attached the data retrieved from the SF Diagnostic Tool. Please let me know if you need any additional information.

I greatly appreciate any help!

usasma · Sep 23, 2013

The reports aren't complete. Please rerun the data collection app and let it run for at least 15 minutes (or until the app itself says that it's done).
Then zip it up and upload it with your next post.

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

Processor may be overclocked!
Expected Frequency: 1900
Actual Frequency: 2395
Overclock Ratio: 1.26053

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

NETwNe64.sys Tue Dec 6 12:48:39 2011 (4EDE5577)
Intel® Wireless WiFi Link Adapter driver
http://www.carrona.org/drivers/driver.php?id=NETwNe64.sys

STOP 0x7A errors ( BSOD Index ) are mostly hardware. If stopping the overclock doesn't fix it, then please run these free hardware diagnostics: Hardware Diagnostics Let us know the results and we can move on from there.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sat Sep 14 17:27:43.704 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091413-35000-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 16:50:51.498[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+23b80 )[/B]
BugCheck [B]7A, {fffff6fb40000160, ffffffffc000000e, 7ce64880, fffff6800002c000}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: fffff6fb40000160, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 000000007ce64880, current process (virtual address for lock type 3, or PTE)
Arg4: fffff6800002c000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000000e
PROCESS_NAME:  RAVCpl64.exe
FAILURE_BUCKET_ID: [B]0x7a_c000000e_win32k+23b80[/B]
CPUID:        "Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: [B]2395[/B]
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2395
Overclock Ratio:      [color=red]1.26053[/color]
 
  BIOS Version                  GDET37WW (1.07 )
  BIOS Release Date             11/09/2012
  Manufacturer                  LENOVO
  Product Name                  3347CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 14 00:36:26.032 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091413-64265-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]1 days 13:34:27.826[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+307a7 )[/B]
BugCheck [B]7A, {fffff6fc80823070, ffffffffc000000e, f596880, fffff9010460e008}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: fffff6fc80823070, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 000000000f596880, current process (virtual address for lock type 3, or PTE)
Arg4: fffff9010460e008, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000000e
PROCESS_NAME:  SynTPEnh.exe
FAILURE_BUCKET_ID: [B]0x7a_c000000e_win32k+307a7[/B]
CPUID:        "Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: [B]2395[/B]
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2395
Overclock Ratio:      [color=red]1.26053[/color]
 
  BIOS Version                  GDET37WW (1.07 )
  BIOS Release Date             11/09/2012
  Manufacturer                  LENOVO
  Product Name                  3347CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sat Sep 14 17:27:43.704 2013 (UTC - 4:00)**************************
[COLOR=RED][B]NETwNe64.sys                Tue Dec  6 12:48:39 2011 (4EDE5577)[/B][/COLOR]
truecrypt.sys               Tue Feb  7 04:09:36 2012 (4F30EA50)
excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
btmaux.sys                  Tue Apr 24 02:34:35 2012 (4F96497B)
Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
Tppwr64v.sys                Wed Jun 27 08:17:43 2012 (4FEAF9E7)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
iBtFltCoex.sys              Tue Jul  3 18:22:55 2012 (4FF370BF)
dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
btmhsf.sys                  Sat Jul 14 09:31:32 2012 (500174B4)
SymIMv.sys                  Fri Jul 20 22:05:47 2012 (500A0E7B)
SPUVCbv_x64.sys             Fri Jul 20 22:54:29 2012 (500A19E5)
Apsx64.sys                  Sat Jul 21 03:30:07 2012 (500A5A7F)
iwdbus.sys                  Mon Jul 23 16:19:17 2012 (500DB1C5)
Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
RtsP2Stor.sys               Wed Aug  8 05:55:36 2012 (50223798)
ApsHM64.sys                 Fri Aug 10 22:24:57 2012 (5025C279)
SYMEVENT64x86.SYS           Wed Aug 22 01:33:18 2012 (50346F1E)
Smb_driver_Intel.sys        Fri Aug 24 19:22:13 2012 (50380CA5)
usb3Hub.sys                 Wed Sep 26 07:04:00 2012 (5062E120)
XHCIPort.sys                Wed Sep 26 07:04:01 2012 (5062E121)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
ibmpmdrv.sys                Thu Nov 15 23:32:35 2012 (50A5C1E3)
igdkmd64.sys                Wed Dec 12 19:42:26 2012 (50C92472)
SYMEFA64.SYS                Fri Jan 18 19:31:37 2013 (50F9E969)
SRTSPX64.SYS                Fri Jan 25 16:30:05 2013 (5102F95D)
npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)
ccSetx64.sys                Thu Mar 21 23:02:33 2013 (514BC9C9)
RTKVHD64.sys                Fri Mar 29 09:40:06 2013 (515599B6)
SYMNETS.SYS                 Tue Apr  9 19:24:13 2013 (5164A31D)
SynTP.sys                   Wed Apr 17 23:55:17 2013 (516F6EA5)
SRTSP64.SYS                 Mon Apr 22 18:26:52 2013 (5175B92C)
SYMDS64.SYS                 Thu Apr 25 19:19:47 2013 (5179BA13)
VBoxNetFlt.sys              Thu Jul  4 09:56:56 2013 (51D57F28)
VBoxUSBMon.sys              Thu Jul  4 09:56:57 2013 (51D57F29)
VBoxDrv.sys                 Thu Jul  4 09:58:17 2013 (51D57F79)
AntiLog64.sys               Wed Jul 24 04:18:33 2013 (51EF8DD9)
KeyCrypt64.sys              Wed Jul 24 04:24:34 2013 (51EF8F42)
IDSvia64.sys                Thu Jul 25 20:11:40 2013 (51F1BEBC)
EraserUtilRebootDrv.sys     Wed Aug 21 17:36:34 2013 (521532E2)
eeCtrl64.sys                Wed Aug 21 17:36:34 2013 (521532E2)
EX64.SYS                    Thu Aug 22 16:36:51 2013 (52167663)
ENG64.SYS                   Thu Aug 22 16:38:20 2013 (521676BC)
BHDrvx64.sys                Mon Aug 26 20:23:41 2013 (521BF18D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 14 00:36:26.032 2013 (UTC - 4:00)**************************
AntiLog64.sys               Tue Mar  5 05:46:40 2013 (5135CD10)
KeyCrypt64.sys              Thu Mar  7 10:40:59 2013 (5138B50B)
[/font]

kevinhen16 · Sep 23, 2013

Thank you for your help.

I've attached what I think is a complete report. Please let me know if it isn't.

Interesting about the overclocking. This is not intentional. The computer isn't a home build, and I've never adjusted settings to overclock. How would you recommend I go about stopping it?

Thank you again for your help. I greatly appreciate it.

usasma · Sep 24, 2013

I'm not real up to date on overclocking techniques. I'd suspect that it's something set in your UEFI - and that it would be some sort of Turbo/SpeedBoost/etc settings. But beyond that I'd suggest posting over in the hardware forums.

On occasion, the mod's will return your post to this forum - and in that case we'll have to discuss options at other forums.

The additional reports don't show anything unusual - with the exception of numerous Live Kernel Events (which I suspect are from the overclocking). Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

I'll use this report to see if I can see any patterns in the Live Kernel Events that may help us out.

kevinhen16 · Sep 24, 2013

Thanks again.

I will do some looking into online to see if I can fix the overclocking.

In the meantime, I have attached the event viewer file you requested.

usasma · Sep 25, 2013

I see repeated disk errors in the Admin Event Log.
Try:
1)

CHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
FWIW - I know that the /F is supposed to be redundant, but I prefer to have it run anyway.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

2) Please run hard drive diagnostics on ALL of your hard drive(s): Hard Drive Diagnostic Procedure

kevinhen16 · Sep 25, 2013

Thank you!

I will run the recommended diagnostics as well as investigate further on how to stop the overclocking. I will post back with any errors.

I appreciate the help.

kevinhen16 · Oct 5, 2013

So my progress with this problem seems to be going in the opposite direction.

I have tried to stop the overclocking, but don't know if I was successful. And the diagnostics I've run so far on the hard drive seem unexciting.

Nevertheless, my situation has gotten worse with the crashes occurring more frequently. Also, while the error is still a Kernel 41 error, the bugcheck code has changed on the last two crashes from 122 to 89 and 159 respectively.

I didn't know if this new information could be of help. I've attached a newly created report.

Thank you for any assistance!

usasma · Oct 5, 2013

I'll try to find a Lenovo to look at at work today - maybe I can find the overclocking section.

I'll post back this afternoon (Eastern Time in the US).

usasma · Oct 5, 2013

Looked at 3 laptops and a desktop.
Only the desktop had anything - that was the Intel SpeedStep technology under the CPU section.

kevinhen16 · Oct 5, 2013

Interesting. My lenovo laptop does have a SpeedStep setting in the BIOS that was previously enabled. I have since disabled it, but to no avail of my issues.

Are you able to tell whether or not my laptop is still overclocking based on the latest report I uploaded?

usasma · Oct 5, 2013

Network and USB in the raw stack.
Network driver is outdated.
What USB devices do you have connected?

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

NETwNe64.sys Tue Dec 6 12:48:39 2011 (4EDE5577)
Intel® Wireless WiFi Link Adapter driver
http://www.carrona.org/drivers/driver.php?id=NETwNe64.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sat Oct  5 00:33:32.535 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\100513-23468-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 13:10:56.318[/B]
Probably caused by :[B]Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/B]
BugCheck [B]9F, {3, fffffa80067124d0, fffff802baee17f0, fffffa8007a44010}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80067124d0, Physical Device Object of the stack
Arg3: fffff802baee17f0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8007a44010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_ACPI_ANALYSIS_INCONCLUSIVE[/B]
CPUID:        "Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: [B]2395[/B]
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2395
Overclock Ratio:      [color=red]1.26053[/color]
 
  BIOS Version                  GDETA1WW (1.61 )
  BIOS Release Date             09/14/2013
  Manufacturer                  LENOVO
  Product Name                  3347CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sat Oct  5 00:33:32.535 2013 (UTC - 4:00)**************************
[COLOR=RED][B]NETwNe64.sys                Tue Dec  6 12:48:39 2011 (4EDE5577)[/B][/COLOR]
truecrypt.sys               Tue Feb  7 04:09:36 2012 (4F30EA50)
excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
btmaux.sys                  Tue Apr 24 02:34:35 2012 (4F96497B)
Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
Tppwr64v.sys                Wed Jun 27 08:17:43 2012 (4FEAF9E7)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
iBtFltCoex.sys              Tue Jul  3 18:22:55 2012 (4FF370BF)
dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
btmhsf.sys                  Sat Jul 14 09:31:32 2012 (500174B4)
SymIMv.sys                  Fri Jul 20 22:05:47 2012 (500A0E7B)
SPUVCbv_x64.sys             Fri Jul 20 22:54:29 2012 (500A19E5)
Apsx64.sys                  Sat Jul 21 03:30:07 2012 (500A5A7F)
iwdbus.sys                  Mon Jul 23 16:19:17 2012 (500DB1C5)
Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
RtsP2Stor.sys               Wed Aug  8 05:55:36 2012 (50223798)
ApsHM64.sys                 Fri Aug 10 22:24:57 2012 (5025C279)
SYMEVENT64x86.SYS           Wed Aug 22 01:33:18 2012 (50346F1E)
Smb_driver_Intel.sys        Fri Aug 24 19:22:13 2012 (50380CA5)
usb3Hub.sys                 Wed Sep 26 07:04:00 2012 (5062E120)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
IntcDAud.sys                Fri Jan 11 08:55:16 2013 (50F019C4)
SYMEFA64.SYS                Fri Jan 18 19:31:37 2013 (50F9E969)
SRTSPX64.SYS                Fri Jan 25 16:30:05 2013 (5102F95D)
npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)
igdkmd64.sys                Wed Mar 20 00:25:41 2013 (51493A45)
ccSetx64.sys                Thu Mar 21 23:02:33 2013 (514BC9C9)
SYMNETS.SYS                 Tue Apr  9 19:24:13 2013 (5164A31D)
RTKVHD64.sys                Wed Apr 17 07:56:07 2013 (516E8DD7)
SynTP.sys                   Wed Apr 17 23:55:17 2013 (516F6EA5)
SRTSP64.SYS                 Mon Apr 22 18:26:52 2013 (5175B92C)
SYMDS64.SYS                 Thu Apr 25 19:19:47 2013 (5179BA13)
VBoxNetFlt.sys              Thu Jul  4 09:56:56 2013 (51D57F28)
VBoxUSBMon.sys              Thu Jul  4 09:56:57 2013 (51D57F29)
VBoxDrv.sys                 Thu Jul  4 09:58:17 2013 (51D57F79)
AntiLog64.sys               Wed Jul 24 04:18:33 2013 (51EF8DD9)
KeyCrypt64.sys              Wed Jul 24 04:24:34 2013 (51EF8F42)
IDSvia64.sys                Thu Jul 25 20:11:40 2013 (51F1BEBC)
HWiNFO64A.SYS               Sun Aug 18 13:21:57 2013 (521102B5)
EraserUtilRebootDrv.sys     Wed Aug 21 17:36:34 2013 (521532E2)
eeCtrl64.sys                Wed Aug 21 17:36:34 2013 (521532E2)
EX64.SYS                    Thu Aug 22 16:36:51 2013 (52167663)
ENG64.SYS                   Thu Aug 22 16:38:20 2013 (521676BC)
ibmpmdrv.sys                Tue Aug 27 04:20:26 2013 (521C614A)
BHDrvx64.sys                Fri Sep 20 22:58:38 2013 (523D0B5E)
[/font]

kevinhen16 · Oct 5, 2013

There are no USB devices hooked to this PC.

The wireless adapter drive is intentionally out-of-date because I was having issues with the PC dropping my wireless connection. I rolled back the driver from Intel to Microsoft's 2011 version to fix the problem.

If you feel that it is likely that this out-of-date driver is causing the crashes, then I can update it. However, if not, then I would rather leave it in its current state.

I see that the PC is still overclocking despite me having disabled the SpeedStep. Is it likely that the overclocking is the majority of the problem?

Thanks!

usasma · Oct 6, 2013

I suspect that the overclock is the problem, but I haven't been involved in any overclocking for at least 10 years.
I'd suggest posting over in the hardware forums for some additional assistance: Drivers & Hardware - Windows 8 Forums

Kernel event 41

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