Please HELP! BSOD everytime i connect to the internet

D

dmainace101

New Member
Messages
4
My laptop with Windows 8 works fine until I connect to the internet. This happens everytime. The message is BAD POOL CALLER. How should I resolve this? Please help.

P.S. I have attached the dump file. :(
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Asus
Please provide this information so we can provide a complete analysis: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

From the single memory dump, it looks to be something related to networking.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ewusbmdm.sys Wed Mar 24 22:08:45 2010 (4BAAC5AD)
USB Modem/Serial Device Driver - "Huawei Mobile Connect" package
http://www.carrona.org/drivers/driver.php?id=ewusbmdm.sys

ewusbnet.sys Fri Apr 30 07:23:08 2010 (4BDABD9C)
USB NDIS Miniport Driver - likely for Huawei Mobil Connect package. Seen with T-Mobile webConnect
http://www.carrona.org/drivers/driver.php?id=ewusbnet.sys

ew_jubusenum.sys Sat May 22 02:49:29 2010 (4BF77E79)
HUAWEI Mobile Connect - Bus Enumerate Device
http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys



Analysis:
The following is for informational purposes only.
Code: 
[font=lucida console]**************************Mon Sep 16 10:49:25.448 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091613-20500-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:01:33.119[/B]
*** WARNING: Unable to verify timestamp for ndis.sys
*** ERROR: Module load completed but symbols could not be loaded for ndis.sys
Probably caused by :[B]ndis.sys ( ndis+207a9 )[/B]
BugCheck [B]C2, {99, fffff80153affbd0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
Arg2: fffff80153affbd0, Address being freed
Arg3: 0000000000000000, 0
Arg4: 0000000000000000, 0
BUGCHECK_STR:  0xc2_99
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xc2_99_ndis+207a9[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  K55VD.404
  BIOS Release Date             08/20/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  K55VD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code: 
[font=lucida console]**************************Mon Sep 16 10:49:25.448 2013 (UTC - 4:00)**************************
[COLOR=RED][B]ewusbmdm.sys                Wed Mar 24 22:08:45 2010 (4BAAC5AD)[/B][/COLOR]
[COLOR=RED][B]ewusbnet.sys                Fri Apr 30 07:23:08 2010 (4BDABD9C)[/B][/COLOR]
[COLOR=RED][B]ew_jubusenum.sys            Sat May 22 02:49:29 2010 (4BF77E79)[/B][/COLOR]
[COLOR=RED][B]Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)[/B][/COLOR]
RtsBaStor.sys               Wed Feb  1 03:06:18 2012 (4F28F27A)
athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
btfilter.sys                Fri Jun 29 03:00:07 2012 (4FED5277)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
nvpciflt.sys                Tue Oct  2 14:21:40 2012 (506B30B4)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
BthHfAud.sys                Mon Nov 26 22:55:50 2012 (50B439C6)
BthA2DP.sys                 Mon Nov 26 22:55:57 2012 (50B439CD)
ndiskhaz.sys                Wed Dec  5 12:29:34 2012 (50BF847E)
[/font]
http://www.carrona.org/drivers/driver.php?id=ewusbmdm.sys
http://www.carrona.org/drivers/driver.php?id=ewusbnet.sys
http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=BthHfAud.sys
http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys
ndiskhaz.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Hi John,

thanks for the reply.

I did some asking to my sons who are the most frequent users of the subject home machine. According to them, the problem started when they tried to install a program that makes the wifi a hotspot in order to share the internet coming from the USB modem.

anyway, the best option that I see is to remove the .sys files that you highlighted. forgive me for asking this, but how should i properly do it? i know that manually deleting them from may harm my computer furthermore.

please advise.

many thanks
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Asus

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Will try this at home ASAP and I'll let you know immediately.

Thanks again
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Asus
Hi John,

ndiskhaz.sys does not exist in any directory. and Azzouzi HotSpot was not the program that was installed. :(
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Asus
What was the name of the program?
Could someone else have removed it?

Have the BSOD's stopped? If not, then please zip up the contents of the C:\Windows\Minidump directory and upload it with your next post (you may have to copy it to your Desktop if it won't copy for you).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
You must log in or register to reply here.
Back
Top