Windows 8 and 8.1 Forums

Please HELP! BSOD everytime i connect to the internet

  1. #1

    Posts : 4
    windows 8

    Please HELP! BSOD everytime i connect to the internet

    My laptop with Windows 8 works fine until I connect to the internet. This happens everytime. The message is BAD POOL CALLER. How should I resolve this? Please help.

    P.S. I have attached the dump file.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    From the single memory dump, it looks to be something related to networking.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ewusbmdm.sys Wed Mar 24 22:08:45 2010 (4BAAC5AD)
    USB Modem/Serial Device Driver - "Huawei Mobile Connect" package

    ewusbnet.sys Fri Apr 30 07:23:08 2010 (4BDABD9C)
    USB NDIS Miniport Driver - likely for Huawei Mobil Connect package. Seen with T-Mobile webConnect

    ew_jubusenum.sys Sat May 22 02:49:29 2010 (4BF77E79)
    HUAWEI Mobile Connect - Bus Enumerate Device

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters

    The following is for informational purposes only.
    **************************Mon Sep 16 10:49:25.448 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091613-20500-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:01:33.119
    *** WARNING: Unable to verify timestamp for ndis.sys
    *** ERROR: Module load completed but symbols could not be loaded for ndis.sys
    Probably caused by :ndis.sys ( ndis+207a9 )
    BugCheck C2, {99, fffff80153affbd0, 0, 0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
    Arg2: fffff80153affbd0, Address being freed
    Arg3: 0000000000000000, 0
    Arg4: 0000000000000000, 0
    BUGCHECK_STR:  0xc2_99
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_99_ndis+207a9
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  K55VD.404
      BIOS Release Date             08/20/2012
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  K55VD
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Mon Sep 16 10:49:25.448 2013 (UTC - 4:00)**************************
    ewusbmdm.sys                Wed Mar 24 22:08:45 2010 (4BAAC5AD)
    ewusbnet.sys                Fri Apr 30 07:23:08 2010 (4BDABD9C)
    ew_jubusenum.sys            Sat May 22 02:49:29 2010 (4BF77E79)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    RtsBaStor.sys               Wed Feb  1 03:06:18 2012 (4F28F27A)
    athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
    btfilter.sys                Fri Jun 29 03:00:07 2012 (4FED5277)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
    nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
    nvpciflt.sys                Tue Oct  2 14:21:40 2012 (506B30B4)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    BthHfAud.sys                Mon Nov 26 22:55:50 2012 (50B439C6)
    BthA2DP.sys                 Mon Nov 26 22:55:57 2012 (50B439CD)
    ndiskhaz.sys                Wed Dec  5 12:29:34 2012 (50BF847E)
    ndiskhaz.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3

    Posts : 4
    windows 8

    Hi John,

    thanks for the reply.

    I did some asking to my sons who are the most frequent users of the subject home machine. According to them, the problem started when they tried to install a program that makes the wifi a hotspot in order to share the internet coming from the USB modem.

    anyway, the best option that I see is to remove the .sys files that you highlighted. forgive me for asking this, but how should i properly do it? i know that manually deleting them from may harm my computer furthermore.

    please advise.

    many thanks
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I suggest removing the program that installed those files - it should remove the files when uninstalled.
    Please uninstall Azzouzi HotSpot

    Interestingly, here's a post that shows a bsod for the same program: I get an unexpected kernel mode error message. - Microsoft Community

    BTW - Nice catch! I completely missed it!!!
      My System SpecsSystem Spec

  5. #5

    Posts : 4
    windows 8

    Will try this at home ASAP and I'll let you know immediately.

    Thanks again
      My System SpecsSystem Spec

  6. #6

    Posts : 4
    windows 8

    Hi John,

    ndiskhaz.sys does not exist in any directory. and Azzouzi HotSpot was not the program that was installed.
      My System SpecsSystem Spec

  7. #7

    Posts : 5,139
    Win8.1Pro - Finally!!!

    What was the name of the program?
    Could someone else have removed it?

    Have the BSOD's stopped? If not, then please zip up the contents of the C:\Windows\Minidump directory and upload it with your next post (you may have to copy it to your Desktop if it won't copy for you).
      My System SpecsSystem Spec

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