Windows 8 and 8.1 Forums


BSOD when program fail to response, then restart itself

  1. #1



    Junior Member

    Join Date : Sep 2013
    Posts : 2
    Windows 8

    BSOD when program fail to response, then restart itself


    BSOD when program fail to response and computer forced to restart

    Hi everyone,

    I constantly gets BSOD on my Samsung laptop (NP350U2B) recently. It’s one and a half year old. It came with Win7 Home Basic originally and I upgraded it to Win 8 Pro earlier this year. I also installed Office 2013 on it earlier this year. The computer was working fine until most recently. On BSOD, it showed 'page fault in nonpaged area win32k.sys' on screen, then restarted itself. Computer was working OK after restart. But I’m just not sure when I shall anticipate the next BSOD

    I initially got BSOD only when I launched Firefox and Firefox frozen. So I uninstalled Firefox yesterday and hoping BSOD will go away.

    But BSOD came back again today. It happened right after I got Acrobat XI Pro frozen when I tried to edit a PDF.
    I have attached my zip file from SF_Diagnostic_Tool.

    Thanks in advance

    Eleana
    Attached Files


      My System SpecsSystem Spec

  2. #2



    Mr. Cranky Pants



    Join Date : Jan 2012
    Posts : 4,055
    Win8.1Pro - Finally!!!
    USA us connecticut


    Lot's more Live Kernel Events than there are BSOD events in the WER section of MSINFO32
    This may/may not be suggestive of a hardware issue.
    Please do the following:
    - open Event Viewer (eventvwr.msc)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    If you'd like to get a head start on hardware diagnostics, please use the one's at this link: Hardware Diagnostics

    Please remove LogMeIn as it's drivers date from 2007/2008

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    SABI.sys Thu May 28 02:38:02 2009 (4A1E314A)
    SAMSUNG Kernel Driver
    http://www.carrona.org/drivers/driver.php?id=SABI.sys

    ctxusbm.sys Mon Sep 7 14:09:28 2009 (4AA54C58)
    Citrix ICA Client USB Monitor Driver
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys

    HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Sep 11 03:45:23.209 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091113-31312-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 3:05:57.102
    Probably caused by :win32k.sys ( win32k!EngCreateDeviceSurface+578 )
    BugCheck 50, {fffff9010269e000, 1, fffff960001c99a8, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff9010269e000, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff960001c99a8, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: AV_win32k!EngCreateDeviceSurface
    CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  07PY.M022.20121025.WZW
      BIOS Release Date             10/25/2012
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  350U2A/350U2B/300U1A/351U2A/351U2B/301U1A
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Sep  7 22:38:11.163 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090813-21234-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 1:13:21.857
    Probably caused by :win32k.sys ( win32k!EngCreateDeviceSurface+578 )
    BugCheck 50, {fffff90100381000, 1, fffff960001ed9a8, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff90100381000, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff960001ed9a8, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: AV_win32k!EngCreateDeviceSurface
    CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  07PY.M022.20121025.WZW
      BIOS Release Date             10/25/2012
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  350U2A/350U2B/300U1A/351U2A/351U2B/301U1A
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Sep  7 00:38:44.850 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090713-17984-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:09:05.545
    Probably caused by :win32k.sys ( win32k!EngCreateDeviceSurface+578 )
    BugCheck 50, {fffff9010016d000, 1, fffff960001299a8, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff9010016d000, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff960001299a8, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: AV_win32k!EngCreateDeviceSurface
    CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  07PY.M022.20121025.WZW
      BIOS Release Date             10/25/2012
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  350U2A/350U2B/300U1A/351U2A/351U2B/301U1A
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Sep  4 03:36:01.085 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090413-18484-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:26:35.779
    Probably caused by :win32k.sys ( win32k!EngLockSurface+5799 )
    BugCheck 3B, {c0000005, fffff960000de5e9, fffff88018abca80, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960000de5e9, Address of the instruction which caused the bugcheck
    Arg3: fffff88018abca80, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!EngLockSurface
    CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  07PY.M022.20121025.WZW
      BIOS Release Date             10/25/2012
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  350U2A/350U2B/300U1A/351U2A/351U2B/301U1A
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Sep  4 03:08:57.230 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090413-23671-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:15:09.925
    Probably caused by :win32k.sys ( win32k!EngCreateDeviceSurface+578 )
    BugCheck 50, {fffff90102a98000, 1, fffff960001bc9a8, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff90102a98000, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff960001bc9a8, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: AV_win32k!EngCreateDeviceSurface
    CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  07PY.M022.20121025.WZW
      BIOS Release Date             10/25/2012
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  350U2A/350U2B/300U1A/351U2A/351U2B/301U1A
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Sep  4 02:53:19.258 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090413-26625-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:16:07.952
    Probably caused by :win32k.sys ( win32k!EngCreateDeviceSurface+578 )
    BugCheck 50, {fffff901009e0000, 1, fffff960001f89a8, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff901009e0000, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff960001f89a8, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: AV_win32k!EngCreateDeviceSurface
    CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  07PY.M022.20121025.WZW
      BIOS Release Date             10/25/2012
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  350U2A/350U2B/300U1A/351U2A/351U2B/301U1A
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Sep  4 02:36:36.690 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090413-45234-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:18 days 5:51:55.512
    Probably caused by :win32k.sys ( win32k!EngCreateDeviceSurface+578 )
    BugCheck 50, {fffff90100109000, 1, fffff960002659a8, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff90100109000, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff960002659a8, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: AV_win32k!EngCreateDeviceSurface
    CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  07PY.M022.20121025.WZW
      BIOS Release Date             10/25/2012
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  350U2A/350U2B/300U1A/351U2A/351U2B/301U1A
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Sep 11 03:45:23.209 2013 (UTC - 4:00)**************************
    lmimirr.sys                 Tue Apr 10 18:32:45 2007 (461C108D)
    LMIRfsDriver.sys            Mon Jul 14 12:26:56 2008 (487B7E50)
    SABI.sys                    Thu May 28 02:38:02 2009 (4A1E314A)
    ctxusbm.sys                 Mon Sep  7 14:09:28 2009 (4AA54C58)
    HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    vmci.sys                    Mon Apr 30 21:14:27 2012 (4F9F38F3)
    VMNET.SYS                   Sun Jul  8 03:58:34 2012 (4FF93DAA)
    vmnetadapter.sys            Sun Jul  8 03:58:35 2012 (4FF93DAB)
    vmnetbridge.sys             Sun Jul  8 03:59:19 2012 (4FF93DD7)
    AMPPAL.sys                  Wed Jul 18 03:48:59 2012 (50066A6B)
    iBtFltCoex.sys              Tue Jul 24 06:03:05 2012 (500E72D9)
    RadioHIDMini.sys            Fri Jul 27 07:57:08 2012 (50128214)
    ETD.sys                     Tue Aug  7 05:40:49 2012 (5020E2A1)
    vsock.sys                   Tue Aug 21 17:10:15 2012 (5033F937)
    TMEBC64.sys                 Fri Aug 24 01:04:26 2012 (50370B5A)
    btmaux.sys                  Mon Aug 27 00:21:13 2012 (503AF5B9)
    btmhsf.sys                  Wed Aug 29 00:21:50 2012 (503D98DE)
    iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
    dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
    Rt630x64.sys                Fri Sep  7 04:21:17 2012 (5049AE7D)
    Netwsw00.sys                Thu Sep 27 16:57:42 2012 (5064BDC6)
    RTKVHD64.sys                Tue Oct  2 06:17:53 2012 (506ABF51)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    tmevtmgr.sys                Tue Nov 13 06:31:35 2012 (50A22F97)
    tmcomm.sys                  Tue Nov 13 06:31:43 2012 (50A22F9F)
    tmactmon.sys                Tue Nov 13 06:31:56 2012 (50A22FAC)
    tmeevw.sys                  Fri Dec  7 13:18:24 2012 (50C232F0)
    igdkmd64.sys                Wed Dec 12 19:42:26 2012 (50C92472)
    tmusa.sys                   Wed Dec 26 05:15:21 2012 (50DACE39)
    vmnetuserif.sys             Tue Feb 26 03:56:15 2013 (512C78AF)
    VMkbd.sys                   Tue Feb 26 04:28:37 2013 (512C8045)
    vmx86.sys                   Tue Feb 26 05:18:21 2013 (512C8BED)
    hcmon.sys                   Thu Jun  6 19:10:46 2013 (51B116F6)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Sep  4 02:36:36.690 2013 (UTC - 4:00)**************************
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    
    http://www.carrona.org/drivers/driver.php?id=lmimirr.sys
    http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys
    http://www.carrona.org/drivers/driver.php?id=SABI.sys
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    RadioHIDMini.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    http://www.carrona.org/drivers/driver.php?id=TMEBC64.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=Netwsw00.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=tmevtmgr.sys
    http://www.carrona.org/drivers/driver.php?id=tmcomm.sys
    http://www.carrona.org/drivers/driver.php?id=tmactmon.sys
    http://www.carrona.org/drivers/driver.php?id=tmeevw.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    tmusa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=VMkbd.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
      My System SpecsSystem Spec

  3. #3



    Junior Member

    Join Date : Sep 2013
    Posts : 2
    Windows 8


    Hi usasma,

    Thank you so much for your reply. Please find the attached zip file of my Admin.evtx.

    I uninstalled LogMeIn long time ago, but unrealised that the driver is still in the computer. I uninstalled it under the Device Manager now.

    HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    Intel Management Engine Interface --> I tried to update the driver, but got notified that it’s the most recent version.

    SABI.sys Thu May 28 02:38:02 2009 (4A1E314A)
    SAMSUNG Kernel Driver
    ctxusbm.sys Mon Sep 7 14:09:28 2009 (4AA54C58)
    Citrix ICA Client USB Monitor Driver
    --> I can’t find these two drivers under the Device Manager by their name “SAMSUNG Kernel Driver” and “Citrix ICA Client USB Monitor Driver”. Are there any other ways to find the drivers?

    I’m sorry, I don't know much about computers. (I did a Google search to find out the Event Viewer thing). Thanks.
    Attached Files
      My System SpecsSystem Spec

  4. #4



    Mr. Cranky Pants



    Join Date : Jan 2012
    Posts : 4,055
    Win8.1Pro - Finally!!!
    USA us connecticut


    First, please don't rely on the update function in Device Manager. IME all it does is checks Windows Updates for the drivers. Drivers at Windows Update aren't updated very often (by the device manufacturer), and usually aren't current enough to fully deal with any possible compatibility problems.

    You're doing OK with this (and you know more than you think you do! :0) - this is fairly advanced stuff, so it's normal to be a bit confused by it (it took me many years to get to where I am today).

    As for the other drivers, my first step is to see if your work has fixed it already. So we'll leave it alone (for now) and will wait to see if you get further BSOD's.

    From looking at the Admin event log:

    Do you shut the computer down by holding the power button in until it shuts off?
    If so, please don't do this anymore - it can damage the Windows installation
    If not, then it's likely that there is a hardware problem on the system

    Lot's of display driver issues (STOP 0x117 errors). Try these troubleshooting steps: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums

    Bluetooth drivers should be reinstalled

    Beyond that, we wait and see if there are further BSOD's. If there are, please zip up the contents of C:\Windows\Minidump and upload it with your next post.

    Good luck!
      My System SpecsSystem Spec

BSOD when program fail to response, then restart itself
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