Hello forum members. This is my first time posting and I just registered today. I have a HP Envy DV6-7245US laptop. On yesterday, out of nowhere, I get a computer crash. I used WhoCrashed(Home Edition) to analyze what happened. Below are the results. I need guidance on what I need to do to fix this. Please help. Thanks.
[FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]Crash dump directory: C:\Windows\Minidump
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[FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]Crash dumps are enabled on your computer.
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[FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]On Sun 9/8/2013 11:28:24 PM GMT your computer crashed[/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]
crash dump file: C:\Windows\Minidump\090813-45224-01.dmp
This was probably caused by the following module: [/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial] (nt+0x5A440)
Bugcheck code: 0xFC (0xFFFFF90100800A60, 0xB140000132DFF863, 0xFFFFF8801FB47340, 0x2)
Error: [/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY[/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]
file path: C:\Windows\system32\ntoskrnl.exe
product: [/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]
company: [/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]Microsoft Corporation[/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]
description: NT Kernel & System
Bug check description: This indicates that an attempt was made to execute non-executable memory.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. [/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]
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[FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]Crash dump directory: C:\Windows\Minidump
[/FONT][/FONT]
[FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]Crash dumps are enabled on your computer.
[/FONT][/FONT]
[FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]On Sun 9/8/2013 11:28:24 PM GMT your computer crashed[/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]
crash dump file: C:\Windows\Minidump\090813-45224-01.dmp
This was probably caused by the following module: [/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial] (nt+0x5A440)
Bugcheck code: 0xFC (0xFFFFF90100800A60, 0xB140000132DFF863, 0xFFFFF8801FB47340, 0x2)
Error: [/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY[/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]
file path: C:\Windows\system32\ntoskrnl.exe
product: [/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]
company: [/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]Microsoft Corporation[/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]
description: NT Kernel & System
Bug check description: This indicates that an attempt was made to execute non-executable memory.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. [/FONT][/FONT][FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]
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My Computer
System One
-
- OS
- Windows 8 64-Bit
- Computer type
- Laptop
- System Manufacturer/Model
- HP Envy DV6-7245US
- CPU
- AMD Quad-Core A10-4600M
- Memory
- 16GB DDR3 SDRAM (2 DIMM)
- Graphics Card(s)
- AMD Radeon HD 7660G
- Browser
- Internet Explorer 10